Customer ReviewsforPeterson Auto Sales, LLC

I had a great experience dealing with these guys. They are a family business and treat you like family. Here's my story: I live in the Roanoke, VA metro area and this past June went out west on what was supposed to be a long and enjoyable camping trip with my 14 year old son. Unfortunately, by the time we got to Mount Rushmore, I started having problems with my transmission on my 2001 Honda Accord. And by the time we got to Jackson, Wyoming, the transmission started to fail in earnest. After getting it checked out, the local mechanic told me to get a new car. Because there wasn't much to choose from in Jackson hole, I decided to take a chance and headed down to the Salt Lake City metro area. I'm so glad my car made it down there. Since I've had it with transmission problems, I decided to get a stick shift for a change. While at a local library searching for cars on the internet, I saw that Peterson Auto had a manual transmission 2006 Subaru Outback in stock. As soon as I arrived, I was met by Mike Peterson who quickly handed me the keys and told me, "we trust you" and encouraged me to take it for a spin by myself. I loved the car (been wanting an Outback for quite a while now), and was ready to buy it, but they had just gotten the car and I was told they needed to have their third party mechanic check it out. After an oil change and new bearings on one of the wheels, they where comfortable selling it and we closed the deal later that afternoon. Then to my surprise, before I could take off with it, they filled up the gas tank for me (which was almost empty). I was pleasantly surprised. Because of the free Carfax report they provided, I was able to figure out that all of the previous owners had "kicked the can down the road" and neglected to get the timing belt changed. It was overdue for a change by over 20,000 miles. So I made arrangements for their mechanic to change it and they gave me a free loaner car during the process. When I got the car back, Mike surprised me with a set of four brand new Sailun Atrezzo tires- for free. Now I ask you.... who does that? These guys really treat you like family. But after driving the car for a few hours, the radiator hose burst. I called Mike and he immediately arranged to have someone pick me up and have the car towed. Again he gave me a free loaner car to drive until it was fixed the next morning. It turns out that while putting on the radiator hose after the timing belt change, the mechanic had over tightened it and cracked the radiator where the hose attaches. As Mike said, "it was a self-inflicted wound." But they took care of it and I wound up with a new radiator and hose for my troubles. No charge for any of that. I was just amazed... the car was sold as is, but they treated me like I was family. I'm back home now, but if I need a new car, I just might go on another camping trip and stop by Peterson Auto. I really like these guys. I've dealt with two different dealerships before, but these guys are the best. They made me a very happy camper!