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Complaint Details
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Initial Complaint
11/09/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Have asked on numerous occasions to be removed from mail or calls from this business with no luck. Due to company not wanting to follow simple instructions to remove me from their mailing/call list, am filing the complaint as next steps.Business response
11/16/2023
Thank you for informing us of your multiple attempts at an opt out request. As of 11/13/2023 our technology team confirmed that your provided email, phone number or any mailing record we had on file, will be opted out of any future communication. Please allow up to two business weeks for the opt out to fully take effect. We do apologize for any inconvenience this has caused you. If you have further concerns, please contact us at *************************.Initial Complaint
11/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have kept asking to Sean M***** about the status of the loan. According to him our loan is approved, and yet, everytime I ask him about the status of the loan, he dose not return my question and I have no idea where I stand in this loan.Business response
11/06/2023
The originall loan application for this customer was canceled, and there appears to have been some miscommunication from the team on who to contact. We apologize that the customer experienced any inconvenience. As of 11/02/2023, ********* & **** ******** have started a new loan application with our loan officer Chad P****** (NMLS # ******), and initial disclosures were sent to the customer’s email ****************************. If the customer has any further concerns about their transaction they can contact Chad P****** at ****************** or our compliance department at ********************.Initial Complaint
11/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
For two days I have been attempting to receive multiple documents regarding my house appraisal from January 2022. I have been told multiple times that I would receive a call back on a particular day and both times, have not received anything. By law, the organization is required to hold these documents.The first person I spoke to was my previous loan processor who did not even know where to get this document for me, and when I asked she told me I had to go to the appraisal company, which is wrong. The next person I spoke to told me somebody name *** would call me by the end of the day, which did not happen. The next day, the same person told me someone named **** would call me by the end of the day, which did not happen. I have attempted to reach out twice to customer service and have someone call me regarding this issue, which has not happened. My frustration comes from, not only being told things that are not occurring, but the delay in getting these documents could potentially cost me money and is requiring another bank to wait on Veritas Funding. My previous appraisal is only good for so long and this company is causing me to potentially not be able to use it.Business response
11/18/2022
Hello there *****,
Thank you for taking the time to make us aware of your concerns. Veritas Funding takes consumer complaints very seriously and would like to apologize for not getting the customer service you were asking for and deserve. Per our phone conversation and explanation with regards to getting a copy of your appraisal. Should you need to reach out to me you have my direct phone number and email address.
Thank you.
Customer response
11/18/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
11/15/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Ive been receiving FHA loan equity mailer repeatedly for over a year and half now. I have contacted Veritas 4 times now, asking to not be sent these mailers: twice via email, once via phone call and now once via their online chat. They keep mailing me, blatantly ignoring my request to be left alone. This is predatory lending. I am on every single do not call and do not solicit list and in the final chat, the loan officer I was connect to had the gall to mock me in the chat and then ignore me after asking to be put on the do not contact list.Business response
11/15/2022
Consumer indicated that she had requested to be removed from all solicitations from Veritas Funding (email phone calls mailers etc.). Veritas Funding has no record of receiving her information either by email, phone or chat. Veritas has reached out to the vendor and have added her information to our DNM (Do not Mail) list. Veritas Funding truly apologizes for any inconvenience this has caused.Customer response
11/15/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
07/18/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Ive been receiving financial, loan equity solicitations repeatedly, Ive contacted Veritas and let them know I'm not interested and to please stop sending me pre approved mailings. I keep receiving them. This feels like predatory lending , and at this point harassment to use their loan services. Im NOT interested, and would like it to stop!Business response
07/18/2022
Veritas Funding takes consumer complaints very seriously and would like to apologize about receiving the unwanted mail. Sending these types of letters is common practice in the mortgage industry. Once a consumer has purchased a home their mortgage information including the amount of equity they may have in their home, becomes public. We have added the consumers information to our opt out database and they will no longer receive any phone calls, emails, text or mailers from Veritas Funding in the future.Initial Complaint
02/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We received a letter on 2/22/22, from what looked like the PNC Bank NA about our current mortgage. There’s a reference # listed in the window, making it appear to be financial or possibly claims related from PNC BANK NA. It says on the ‘Response Required’ ‘Notice Type Urgent’. Once we opened it, we found it was from an alleged financial/loan company that had acquired our information without our knowledge. Inside it says Response requested. When I called, no one knew why it stated 'required' on the envelope, or if there was problem with my loan. I was told someone would call back and never did. I’d like to know response for why it is required? To me, it appears very deceiving, and this practice should stop immediately.Business response
04/12/2022
Please see the following response to the below Complaint ID: ********
? We Sincerely apologize about your experience with us and want to inform you that we will make sure to take your information off of our mailing list and we have an opt out instruction on the letter if you choose to do this yourself. Once again, we apologize about your experience and wish you nothing but the best.
Thank you
Sean A****Compliance Audit Administrator Team Lead
D:###-###-####F:###-###-####
sa****@vfund.com**** ***** ***** **** **** ***** ***Midvale,UT84047
NMLS #252108
Improving Lives Through HomeownershipThis email may contain data that is confidential, proprietary or “non-public personal information,” as that term is defined in the Gramm-Leach-Bliley Act (collectively, “Confidential Information”). The Confidential Information is disclosed conditioned upon your agreement that you will treat it confidentially and in accordance with applicable law, ensure that such data isn’t used or disclosed except for the limited purpose for which it’s being provided and will notify and cooperate with us regarding any requested or unauthorized disclosure or use of any Confidential Information. By accepting and reviewing the Confidential Information you agree to indemnify us against any losses or expenses, including attorney’s fees that we may incur as a result of any unauthorized use or disclosure of this data due to your acts or omissions. If a party other than the intended recipient receives this e-mail, you are requested to instantly notify us of the erroneous delivery and return to us all data so delivered.
Initial Complaint
06/30/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
My husband received a letter on 6/30/21, from what looked like the VA, veterans affairs. He is a disabled veteran that receives mail from the VA on a regular basis. At first glance, the logo, font, coloring, size of print, envelope, ALL looked similar to mail he receives regularly. There’s also a reference # listed in the window, making it appear to be financial or possibly claims related. Once we opened it, we were stunned to discover that it had nothing to do with the VA, and is from an alleged financial/loan company that had acquired our information without our knowledge! This misleading letter was intentionally made to look like VA material! Their name is ‘Veritas funding’, which does not abbreviate as ‘VA’, but more like ‘VF’!! It also lists a date and states ‘RESPONSE REQUIRED 07/21/2021’. I’d like to know response required for what?? This is extremely unnerving, and should be fixed swiftly! They’re targeting veterans!! They’re impersonating the Veteran Affairs!!Business response
04/12/2022
Please see the following response to the below Complaint ID: *******
? We apologize about your experience with regards to the letter you received there was no intent to try and impersonate VA. We want to inform you that we have added the opt out feature on the letter. We have removed your information from our database. Once again, we apologize about your experience and wish you nothing but the best.
Thank you
Sean A****Compliance Audit Administrator Team Lead
D:###-###-####F:###-###-####
sa****@vfund.com**** ***** ***** **** **** ***** ***Midvale,UT84047
NMLS #252108
Improving Lives Through HomeownershipThis email may contain data that is confidential, proprietary or “non-public personal information,” as that term is defined in the Gramm-Leach-Bliley Act (collectively, “Confidential Information”). The Confidential Information is disclosed conditioned upon your agreement that you will treat it confidentially and in accordance with applicable law, ensure that such data isn’t used or disclosed except for the limited purpose for which it’s being provided and will notify and cooperate with us regarding any requested or unauthorized disclosure or use of any Confidential Information. By accepting and reviewing the Confidential Information you agree to indemnify us against any losses or expenses, including attorney’s fees that we may incur as a result of any unauthorized use or disclosure of this data due to your acts or omissions. If a party other than the intended recipient receives this e-mail, you are requested to instantly notify us of the erroneous delivery and return to us all data so delivered.
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