Complaints
This profile includes complaints for Beyond, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,702 total complaints in the last 3 years.
- 594 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/05/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Order placed 10/17/2025; delivered 10/22
Item cost $87.25
The item is a ***** ****** quilt. I had previously purchased two others of the exact same quilt through other online sources without any problems. One has worn out, and I still own one; I wanted an additional one for when the one I own is in the wash. BB&B says that the issue is buyer remorse. It is NOT buyer remorse because I would want the item if it were not defective. This is damaged merchandise: it stinks of mildew. They have told me various ridiculous ways to try to get rid of the smell and have also claimed that it should eventually go away. It is over a month and it has not gone away, nor will it. I want a FULL refund and NOT to pay their $20 return shipping fee. They say the only way to avoid the return shipping fee is to buy their membership program for $25; I feel this is extortion, and I have no intention of buying any further merchandise from them ever again. I have phoned and done "chats" repeatedly and was told I would get back a call from a supervisor's manager; that was 18 days ago! When I called back, I was told the manager is very busy and the case is still open, that I would eventuall hear back; I haven't. I have filed a complaint with the MO State Attorney General for deceptive business practices. This is a defective product, and I want a full refund with no shipping charge.
Business Response
Date: 12/09/2025
To Whom It May Concern,
We have sent over a free UPS return label to the customer's email. Once the item is received, the customer will be refunded.
Sincerely,
Beyond
Customer Answer
Date: 12/09/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 24231858, and find that this resolution is satisfactory to me: They have sent me a prepaid shipping label to return the defective item. I will not, however, know if they have actually issued a full refund within the 7 days follow-up requirement of the Better Business Bureau. If I don't get the full refund, I will be back in touch.
Sincerely,
***** ****Initial Complaint
Date:12/01/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On November 29, 2025, I was charged $24.99 for an annual Bed Bath & Beyond/Beyond+ membership renewal. I never received any advance email or notice of this renewal. The only email I received was the one stating that I had already been charged.
When I called customer service, the supervisor confirmed that the original order tied to this membership was returned last year, which means the membership should not have remained active. Despite that, the renewal was processed without proper notice.
I checked my inbox, spam, and junk folders carefully — there was no renewal reminder of any kind. Customer service stated the email “probably went to spam,” but no such email exists. I was refused a refund even though:
• The original qualifying purchase was returned
• No renewal notice was sent
• I did not knowingly authorize ongoing membership
• The call disconnected twice and I had to repeat everything
This was not handled appropriately, and the refusal of a simple refund feels unfair and misleading.Business Response
Date: 12/04/2025
To Whom It May Concern,
We have tried to process the refund but have been informed the customer filed a chargeback.
Once a chargeback is initiated, the process is handled directly through the customer bank, which means we're temporarily unable to assist until the dispute is fully resolved.
We recommend checking in with the bank for any updates regarding the chargeback. If the dispute is resolved or withdrawn, please let us know, we’ll be more than happy to revisit the situation.Sincerely,
Beyond
Initial Complaint
Date:11/29/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
11.16/2026
$139.40
I ordered 1 set of pillows and 1 set of cushions and I was charged and sent 2 sets of pillows. I am refusing to accept the delivery and called to inform them but they are trying to charge me $21.00 to pick up items that I did not order which is half the cost of the itemsBusiness Response
Date: 12/04/2025
To Whom It May Concern,
We have reviewed the order and confirmed that it includes two sets of the 19-inch by 11-inch Outdoor Throw Pillows (Set of 2, Multiple Patterns) - Option: ****** *****. This means the charge of $139.80 reflects the correct quantity purchased.
Since the order was placed with a quantity of 2, the items were shipped as requested. We understand this may have been unintentional, but unfortunately, we do not have the ability to modify or place orders on the customer behalf.
If the customer would like to return the extra set, the $21.00 pickup fee is standard for returns that are not due to an error on our part.
Sincerely,
Beyond
Initial Complaint
Date:11/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Tried to cancel my order shortly after I ordered. The company still sent me my order and when I asked for a return they told me it would cost me $39. This is not good ethics at all.Business Response
Date: 12/05/2025
To Whom It May Concern:
The customers order was placed through Walmart.
Walmart has an automated system that creates a case when a customer requests a cancellation. There are no requests on the customers account.
The order was placed on 11/20. The label was created on 11/20. The order shipped on 11/20.
The return costs are provided by UPS. The customer was advised that they could return the item on their own.
The customer is responsible for the return costs.
Sincerely
BeyondCustomer Answer
Date: 12/05/2025
Complaint: 24204303
I am rejecting this response because:What you said is not true. I tried to cancel it shortly after, your customer support tried to tell me I canceled but it was 30 minutes after I placed my order. So you do have it on file that I tried to cancel my order. This is not good business tactics for keeping customers. I've seen many similar complaints. Your company needs better ethics for their customers. That's all. I don't expect anything more from a company like that. Other customers will know my experience.
Sincerely,
******* ******Initial Complaint
Date:11/25/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a sheet set. The quality was so bad o had to return them. I was a few days late getting them returned because I am elderly and disabled. I have a hard time getting out. And I thought there was a BED BATH AND BEYOND here in Carmel. It closed in October I found out. So I lost $20+ of my money due to having to ship the return back but now all I get is credit. I want my refund to my FOP. I spoke to someone on the phone who said I would get a refund.Business Response
Date: 11/25/2025
To Whom It May Concern,
We wanted to clarify our return policy. When an item is returned because it did not meet expectations or due to buyer’s remorse, the cost of return shipping is the customer’s responsibility. This is standard across our returns process.
Since this return was processed under this category, the shipping fee was deducted, and the remaining amount was issued back to the form of payment.
Sincerely,
Beyond
Initial Complaint
Date:11/23/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Regarding order ID *********. I never received my package. I reached out on 11/6 and was told I’d be refunded in 7-10 days but that typically it only takes 48 hours. I’ve reached out numerous times since and keep getting told I’d be followed up with via email however this has still yet to happen.Business Response
Date: 11/25/2025
To Whom It May Concern,
A refund of $129.99 has been issued back to the customer form of payment as of 11/25/25.
Please allow 2-5 business days for this to reflect.
Sincerely,
Beyond
Customer Answer
Date: 12/01/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 24182431, and find that this resolution is satisfactory to me.
Sincerely,
******** ***Initial Complaint
Date:11/22/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased six dining chairs from Bed Bath and Beyond and all six arrived with the same defect. There is plastic installed above the springs so the chairs make a loud crunching sound when you sit. I reported this within five days. Customer service stalled my case with a very intentional shell game, for weeks by repeating the same requests for photos and videos. I sent six videos showing every chair. After all of that they told me I had passed the 30 day window and could not help- only because of their delays.
On November 21 2025 I spent three hours on the phone. They offered pickup but I have no boxes and I recently had knee replacement surgery so I cannot transport six chairs or drive 45 minutes to ship them. It is the holiday season and I would be left with no chairs in my home. Pickup is not possible unless they provide packing materials.
They also offered replacements but said the replacements would be identical chairs which have the same defect. That is not a real solution.
I have sent more than forty emails and lost significant work time because of this company. I am requesting a full refund without a return due to the defective product and the pattern of delay and avoidance shown throughout this process.
I want it known they did this with intent. There are other complaints like this on social media and the company shut down reviews on their Google page because of it. Yet, they continue to see these chairs. Fully acknowledging they have a problem with the chair manufacturer.Business Response
Date: 11/25/2025
To Whom It May Concern,
Since the customer is unable to return the chairs, we are requesting for them to be donated.
To proceed, we kindly ask that the customer provide a photo of the donation receipt that includes the following details:
The donation was made under the name Beyond
A description of the item donated
The estimated value of the itemOnce we receive the receipt with this information, we’ll be able to complete the return process. In the meantime, we’ll place the customer case on hold pending the receipt. Please reply to this email with the photo of the donation receipt attached at the customer earliest convenience.
Sincerely,
Beyond
Customer Answer
Date: 11/26/2025
Complaint: 24180272
I am rejecting this response because: as I told Bed Bath and beyond a dozen+ times, I have had double knee replacement surgery. I can NOT drive nor can I ship 6 chairs without boxes or get them to a shipping center (or charity) 45 mins away (one trip). They sold these chairs as defective, they were fully aware and after a dozen + (40) emails and the intentional shell game to get me past the 30 days, they wanted to replace them with the same defective chairs. I have been dealing with this since September. This is not acceptable. They continue to sell these defective chairs on their website, every other distributor has stopped- because of the construction defect. Plastic installed above springs will cause a loud CRUNCH every-time you sit down. They know this. If they had handled my email in a timely manner this would not be an issue- for me. For the other customers who buy these chairs, they are all experiencing the same issue. And the shell game, so they have all passed the 30 days window. This is diabolical on behalf of Bed Bath and Beyond. A 90% negative review rate on TrustPilot and Yelp and they turned off their Google reviews because of this.Absolutely diabolical.
Sincerely,
***** *******Business Response
Date: 11/30/2025
To Whom It May Concern,
As previously mentioned, one option we can offer is to donate the chairs to a local charity or donation center. Many organizations provide free pickup services, so the customer would not need to transport the items themselves.
Once the donation is complete, please provide us with a donation receipt so we can process the resolution on our end. If the customer needs assistance finding a donation center that offers pickup, we’d be happy to help provide suggestions.
Sincerely,
Beyond
Customer Answer
Date: 12/01/2025
Complaint: 24180272
I am rejecting this response because:To the Better Business Bureau,
I am rejecting the company’s response.
Their reply makes it clear that they are more focused on avoiding financial responsibility than resolving the problem they created. The company continues to offer only one option: that I take six defective chairs to a charity, essentially requiring me to act as their disposal service. This does not address the defect, the two months of documented delays, the misleading communication, or the hardship this situation has created.
I reported this defect within five days of receiving the chairs. Instead of addressing it, the company passed me from person to person for more than 30 emails until they successfully pushed me past their return window. This delay was not accidental. It is consistent with the pattern described in hundreds of reviews across multiple platforms, where customers report identical treatment.
Their proposed “solution” asks me to physically donate six large chairs despite the fact that,
I recently had surgery and cannot transport or rebox them,
I no longer have the boxes,
I would be left without usable dining chairs during the holidays and I have another surgery immediately after Christmas.
The chairs are defective and should not be passed along to anyone, let alone a charity.
Their refusal to acknowledge their own role in creating this situation is exactly why I filed this complaint.
My request remains fair and unchanged:
Option 1 (preferred):
A full refund with no additional burden placed on me. This is justified because the defect was reported immediately, the return window was missed solely due to the company’s delays, and the chairs are not usable as advertised.
Option 2 (reasonable alternative):
A 50 percent refund acknowledging the defective merchandise, the excessive delays, the medical limitations I clearly stated, and the significant amount of time and work lost during this two month ordeal.
Either of these options represents a legitimate, good faith resolution. The company’s repeated insistence on making me responsible for their defect and delays, while offering no compensation whatsoever, only reinforces the pattern that led me to the BBB.
I respectfully request the BBB’s assistance in holding this company accountable and ensuring a resolution that does not further penalize the customer for circumstances the company created.
Sincerely,
***** *******Business Response
Date: 12/03/2025
To Whom It May Concern:
The customer contacted Beyond on 9/27.
10/7 the customer was asked to send pictures showing the issue.
10/10 the customer stated : I will but the sound issue is our biggest concern.
How will you resolve sound? This is important.
A leg can be fixed a thousand ways, this sound
On all 6 SIX chairs, that’s huge. We need
to know your fix.
10/14 the customer was asked for a video of the item making sounds.
10/15 the customer stated they needed a day due to being sick.
The video was sent 11/4.
The customer is stating the Beyond delayed a resolution. The customer took 3 weeks to provide the requested video. There was no communication from the customer during that time frame.
That would have been the delay that pushed it past the 30 day return window.
The customer has stated they can not package the chairs up and return them as they do not have the boxes. The customer was offered a refund if the chairs are donated.
The customer is stating "I would be left without usable dining chairs during the holidays and I have another surgery immediately after Christmas."
This shows that the customer is using the chairs and wants to be refunded while keeping the chairs.
The customer states "The chairs are defective and should not be passed along to anyone, let alone a charity".
The chairs making a sound when sat on is not a defect that would endanger anyone. Two chairs that have two legs slightly shorter will not endanger anyone.
The customer stated: They continue to sell these defective chairs on their website, every other distributor has stopped- because of the construction defect.
The customer provided no basis for their statement and the chairs continue to be sold on other platforms, such as Amazon, The Home Depot, and other sites.
The chairs have 6 reviews. Five customers gave the chairs 5 stars. The customer is the only person who has mentioned the sound in the reviews.
None of the returns mention an issue with the chairs making a sound.
The agents responding to the customer provided the name of the product, Madison Park Quimby Natural Dining Chair (set of 2), in their reply. The agents were not stating that only two chairs had an issue, other than the two with a shorter leg.
The customer is stating "I recently had surgery and cannot transport or rebox them," as a partial reason to not donate the chairs.There are charities that will pick up donations.
The customer stated in an email that they had a carpenter in the house which indicates someone who may be able to assist them as they assembled the chairs.
The customer can return the chairs, they can donate the chairs and provide proof of the donation, or they can accept a $232 credit back to their form of payment to keep as is.
The customer needing the chairs for the holidays show the chairs are not too defective to use or to be donated.
The customer is responsible for 3 weeks of the delay in resolving the issue before they filed a complaint.
Sincerely
BeyondCustomer Answer
Date: 12/03/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 24180272, and find that this resolution is satisfactory to me.
Sincerely,
***** *******Initial Complaint
Date:11/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a ceiling fan with lights from Bed Bath and Beyond online. I found the unit to be extremely heavy and had safety concerns about having the unit attached to the ceiling . I could not reach the Customer Service Department to inquire about the mandatory $24.44 Return Fee , to be deducted from my Refund. I believe both the weight of the unit and the mandatory Return Fee should have been clearly stated. After many attempts and several hours, I was finally able to get a Live Agent. I expressed my frustration at not being forewarned about the mandatory fee and extreme weight of the unit. I was unable to resolve the issue. Please assist. Thank you.Business Response
Date: 11/25/2025
To Whom It May Concern,
Our return policy states that if an item is returned for reasons other than being defective or damaged, the return shipping cost is the customer’s responsibility. This includes situations of buyer’s remorse, such as concerns about weight or suitability. The mandatory return fee of $24.44 is part of this policy and is applied to cover return shipping costs.
If the customer believes the item is defective or unsafe, we can certainly review that. Please provide photos showing any defects or issues with the product, and we’ll be happy to assist further.
For future reference, product specifications, including weight, are listed on the product page, and our return policy is available during checkout and on our website.
Sincerely,
Beyond
Customer Answer
Date: 11/26/2025
Complaint: 24178452
I am rejecting this response because:Neither the mandatory return fee nor extreme weight are prominent. The Free Shipping Over $49.00 banner, flashes across the top of the screen.
Sincerely,
Ms ******** *******Business Response
Date: 11/30/2025
To Whom It May Concern,
The “Free Shipping Over $49” banner applies only to outbound shipping for new orders being sent to customers. It does not cover return shipping costs.
Per our Return Policy, customers are responsible for return shipping fees unless the item is defective or we made an error with the order. Since this return is based on preference and not due to an error or defect, the return shipping cost would be the customer responsibility.
The customer can review our full return policy here: ***********************************************************************
Sincerely,
Beyond
Initial Complaint
Date:11/21/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
i have contacted you guys multiple times. I am a new Bed Bath and Beyond credit card holder, I am not being allowed to submit price match on your web site, i tried 3 different computers, all new, and it doesn't allow me to choose competitor from drop down box. I chatted multiple times since earlier in week, and now Item that i am trying to price match is out of stock at home depot, but it was in stock when i first tried to submit. I am a new bed bath beyond credit card holdfer, this is my first order and ive spent over an hour just to keep getting the run around, you advertise price match but your web site is broken and not letting me choose droip[ down menu to choose competitor. I want the price match honored, I paid 63.99 home depot has for $45.49, thats $18.50 refund on price match, please honor this. I shouldnt have to waste time explaining it over and over to chat person who had no interest in resolvingBusiness Response
Date: 11/25/2025
To Whom It May Concern,
A refund of $18.50 has been issued back to the customer form of payment.
Sincerely,
Beyond
Customer Answer
Date: 11/25/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 24176695, and find that this resolution is satisfactory to me.
Sincerely,
******* ******Initial Complaint
Date:11/18/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a king size bedspread on 10/24/25. I paid $89.44 for the item. When I opened the package, it had an odor from the packaging. I washed it per the label on the bedspread. It shrunk so much that it will now fit a full/ queen bed. It does not fit my king bed . I called customer service and they refuse to let me return it, citing they only accept new, unused merchandise back. The bedspread was never used, just laundered. I am stuck with an item I can’t use and I’m out over $100 for the product and shipping.Business Response
Date: 11/24/2025
To Whom It May Concern,
A full refund has been issued back to the form of payment for the Superior Cotton Blend Oversized Vintage Medallion Bedspread Set Option: Slate Blue - King. The customer may dispose of the item.
Please allow 3-5 business days for the refund to reflect back.
Sincerely,
Beyond
Customer Answer
Date: 11/25/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 24161179, and find that this resolution is satisfactory to me.
Sincerely,
**** *****
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