Business ProfileforMolina Healthcare Of Utah

Molina was great to work with at the beginning. They covered what they said they would and we had no issues. It wasn't until I updated my maiden name to my married name that things got complicated. This was in April of 2021 when the government marketplace had an open enrollment period because of Covid-19. My husband and I changed from the Core Bronze 4 plan to the Constant Care Silver 1250 + Vision plan and updated my last name from ******* to ********. We paid $187.52 every month for this new plan and always made our payments on time using the Molina app. We received a letter (see document attached - Molina 3) from Molina in August saying that our coverage had terminated on July 31, 2021. I called Molina because I knew we were up to date with payments. The representative assured me that everything looked fine in their system and suggested I call the Marketplace to see why they ended coverage. I called the Marketplace. The representative there told me everything was active and we should still have an active plan. Long story short, 5 long phone calls later, I finally figured out that Molina never terminated the Core Bronze 4 plan and our payments went to that old plan under the name ***** *******. Their system showed that we never paid for our new plan (Constant Care Silver 1250 + Vision) under the name ***** ********. I included the documents that show Molina contacting me in both the name ***** ******* and ***** ********. I was pregnant and stunned at the situation. What should I do? Our baby was due in October and Molina said that to have coverage, we had to pay for both plans. I contacted the Marketplace again. They did a 3-way call with Molina who promised everything would be resolved. However, it never was. In the end, I paid out-of-pocket to have my baby's birth because Molina said I wasn't covered. This is the opposite of what a government plan is designed to do. My request to Molina and to the Marketplace is to work together. Molina please resolve this.