Customer ReviewsforExpress Hospital Beds

Please allow me to express my deep appreciation and satisfaction for your customer service and excellent products!We recently purchased a bed from you for our 9-year-old and couldnt be happier with the purchase.The ability to raise the bed to reposition or change him is aiding the sustainability of continuing to care for him well.The 48-inch wide mattress/frame allows for family members to lie next to him and read books or watch movies, which contributes to his quality of life.Thank you very much!Were grateful generous friends granted this need/desire, and that you were so quick to fill the order. *************************

This company should be dissolved customer service is terrible. The bed is terrible did not get the one. We wanted we complained and complained and complained. The bed belongs in the ****** of ** halloween, We Got a refund back. but they left us with the bed left numerous of emails and voicemail. No one returns calls or nothing. We tried to set up a pickup for this bed. They left us and never came never return calls was stuck with the bed. My wife has multiple sclerosis over ten years and this is how this company treats people with illness.

I ordered a hospital bed for my ailing 76 year old father the end of April 2022, and was told it would take 5-7 business days and then an 24 hours to arrive with a local technician to assemble and deliver. Two weeks elapsed without any update, and I left a email and received a response that they have had issues finding a 'technician' and that someone would be in touch by the end of the week. The following week I was told that 'pallets' were on backorder to ship the bed with and they would send me an upgraded bed for the original price. Two weeks go by and still no delivery, so I spoke with a customer service representative that told me the delivery trucks are back logged and then the next day I was told the bed was '9 stops away.' Needless to say the story keeps changing with this company and precious time elapsing. This company is supposedly in the business of supplying medical equipment to the ill and debilitated, and this is how they conduct business. My father has a *********** and suffered two strokes, so getting him quality sleep with his physical therapy is vital to his well being, and this company has provided nothing but lip service for going on 6 weeks now. Their website reads, 'most items ship same day,' well clearly not most or any in my case. Please do not waste your money and more importantly your time dealing with this company as time is what is the most precious with any loved one who requires this type of medical equipment.

Ordered a hospital bed for my father 2 months ago. Despite the advertisement of "fast and easy shipping, the bed has not yet been delivered. Have been in contact with company on numerous occasions, not able to speak with anyone in a supervisory position. Have been given several ***** tactics like "the bed is in the area", "your delivery is 9 stops away", or "your bed isn't available, but we will upgrade you" . Despite all of these promises, nothing happens, still do not have a bed. Meanwhile my father has been sleeping in a recliner as he is not able to get in a regular bed due to his poor health. Absolutely deplorable.