Reviews

Review Details

• Review fromRachel M.

  Date: 09/03/2026

  1 star
  They hound small businesses. They call from different numbers. Somehow found my personal cell and wont leave us alone. Do NOT sign up with them. They make you lock into a contract and do not deliver the features they sell.

  Podium

  Date: 09/06/2026

  Hey, REMOVED! I'm sorry to hear about your experience, I flagged your businesses with our sales team to add you to our do-not-call list. I also emailed you so you have my contact and make sure we get this resolved.

• Review fromSyed A

  Date: 07/09/2026

  1 star
  They will not stop calling. They leave messages almost everyday. When I return the call I get voice mail every time. Every time I leave a message to stop calling and it doesn't work. It looks like they use the REMOVEDfor everything and it doesn't work properly. Impossible to get real person by email, phone or live chat. Appears to be all REMOVED.

• Review fromBrian T

  Date: 07/04/2026

  1 star
  I have been trying to cancel podium for 3 months. They have refunded me for a month but then charged me again. I have emails saying they will cancel everything and they never do. I dont understand how it takes 3 months to cancel. They are predatory and unethical. Theres no one to call or get ahold of in order to cancel a subscription. And they do not respond at all. Do not get trapped as you can never cancel !

• Review fromIKOON A

  Date: 06/10/2026

  5 stars
  Podium REMOVEDhas been a great tool for managing customer communication and lead follow-up. The platform makes it easy to text customers, respond quickly to inquiries, and generate more online reviews. The REMOVEDfeatures help ensure leads are engaged even outside of business hours, which has improved our response times and customer experience. The interface is user-friendly, and having everything in one place saves our team time every day. Highly recommend for businesses looking to improve customer communication and increase conversions!

• Review fromStefan D

  Date: 04/13/2026

  1 star
  This company has been sending repeated threats and collection notices to our business that are for a completely unrelated business. I've explained to them on countless occasions that we are not affiliated, other than sharing a similar name, and that the company they are going after is out of business. My company has never used their software or signed any agreements with Podium. In fact, all of their invoices show another company's name and another company's address. Despite that, they continue to harass and threaten the reputation of our business. I recommend others be cautious and these are shady and deceptive business practices. This is a business that is willing to proceed with a false representation of debt under the REMOVEDand blatantly and knowingly violate the law to try and collect money from unrelated parties. Imagine what it will look like if you actually signed up for their services and tried to cancel in the future.

• Review fromAmy M

  Date: 04/13/2026

  1 star
  The experience with Podium has not just been frustrating, it has felt intentionally deceptive. We were explicitly promised in writing that our agreement would not auto-renew and that we would sign a new contract annually. However, when Podium later launched an AI add-on option, we were asked to sign what was presented as an exciting update. Buried in that document was an auto-renewal clause that directly contradicted our original written agreement.This is especially troubling given the significant risks to our practice. Their AI system began making autonomous judgment calls in patient communications that pose genuine HIPAA and patient safety risks. These are critical concerns that could destroy our business and put our medical licenses at risk. Despite these dangers, every attempt to cancel was met with zero accountability. Rather than addressing these failures, every conversation devolved into a pitch on how we could "train" to use the software better.We have had an extremely disappointing experience and strongly caution any business, especially those in healthcare, before signing a contract with them. We have given them over two years of chances, yet we are forced to leave because Podium can no longer provide a service we need or trust. This company is holding our practice back rather than helping us thrive. We are now locked into a contract we never would have agreed to had it been presented honestly, with the only exit being a significant financial penalty. That is not a partnership, it is a trap. Bottom line, their AI product is not ready for a healthcare environment. Autonomous decision-making in patient-facing communications is a liability rather than a feature. If you value transparency and ethical business practices, look elsewhere. No company should have to fight this hard to leave a service they no longer trust. It is hard to believe that senior leadership is aware of these practices, as it reflects a complete lack of integrity from the top down

• Review fromGeoffrey C

  Date: 04/07/2026

  5 stars
  Podium has been a game changer for our business. We even upgraded to using their phone service and really opens up a lot of avanues for us. What I love about their phone service is the auto anotation and summary of every phone call. Plus, as the world has changed with cell phones it is much easier to speak to clients via text without having to give our personal phone numbers.

• Review fromMathisen O

  Date: 04/06/2026

  5 stars
  Easy to use platform that allows employees to have a natural conversation with the members of the branches. It allows for ease of communication and quick messaging

• Review fromJacquelyn J

  Date: 04/04/2026

  4 stars
  Podium has many features that make managing my workflow and customers easy. I wish I had a better understanding of all its capabilities. The only issue I have had was regarding updating customer information. There are times that the changes don't save and I have to update it again.

• Review fromJAMESON H

  Date: 03/31/2026

  5 stars
  Its a very easy platform to work with and has sped up so many different ways of doing things!! Would recommend this for any business- REMOVED-REMOVEDChevrolet Bismarck ND