ComplaintsforTreasury Vault, LLC

• Initial Complaint

  02/07/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Treasury Vault LLC, **************************************************************************** Received an order (# ******) for the purchase of foreign currency (**** *************** Dong) with their sale price totaling $1,177.66, which I charged to my **** debit card (cash transfer) on 05 Feb 2023. The company report 07 Feb 2023 that the physical goods have NOT been, and WILL NOT, be shipped for receipt by me.The $1,177.66 was allegedly transferred from the institution on 06 Feb 2023. Today is 07 Feb 2023. I have cancelled the transaction pursuant to 72 hour "right-of-recission" and am well within that prescribed time period, in accordance with ************************ and Consumer Protection Act law and regulations. The company refused to cancel the transaction and refused to send me the goods, saying they demanded my social security number and a copy of my driver's license - which, if provided by me, would allow them to commit fraudulent withdrawals from my checking account - which I do not authorize and to which I will not allow them access. The company quoted the "Patriot Act" as their "KYC" compliance requirement. If the transaction has been cancelled by me within the time period prescribed by law, then there is NO NEED to "know your client" because I am not their "client" now, nor have I ever been their "client." Treasury Vault LLC has persisted in their demand for this personal banking information, which if they are a legitimate company, should have been approved by the company PRIOR TO acceptance of funds. I hereby demand that the order be cancelled, and the funds reversed (refunded) immediately. Final Warning. Next contact is with the Treasury *********** ************** fraud division with cross-jurisdiction in criminal fraud events, the **** the *************************** ************************, and the Attorney General of the ****************. Thank you for your assistance in this matter.

  

  Business response

  02/21/2023

  On the checkout page before you place an order, our ** requirements are clearly stated. Customers also have to agree to our terms and conditions before placing an order where the ** requirements are restated. I do apologize if it was overlooked by the customer but we do our best to have it listed in multiple places before placing the order for the sake of transparency. He decided to comply with the previously agreed terms and supply the required information. His order was shipped and completed. This transaction has been closed and both parties are satisfied. 

• Initial Complaint

  05/13/2021

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I placed an order for currency on April 30 and I was charged 497.14 on a credit card which posted at my bank on Wednesday May 5 at 9am. I have ordered from Treasury Vault a few times before and they were never super fast but it has never taken more than 5 days from original purchase to receive a tracking number. This is what it states in the email receipt "B. Once your order payment has cleared, we will ship it out to you within 24-48 hours." I have not received a tracking number and it has been 9 days since the credit card was funded fully and 13 days since the order was placed. I called them 3 times to ask about this and they keep saying they are so busy but my order is locked in. I sent them one email asking for a shipping update but it was ignored.

  

  Business response

  05/14/2021

  As stated on our site, all of our card orders do take 2-3 business days before funds are received and cleared on our end. Once funds are received, the order is moved to processing and shipped shortly after.  We had to wait a few days to process the order until we received additional info from the customer. As explained to the customer on the phone, we have received a large influx of orders and experienced slight delay in turnaround. We did not respond to the customer’s email because shortly after receiving it, we talked directly on the phone to answer her inquiry. The order was due to ship today but the customer has requested a refund via email which has been issued. We do understand and apologize for frustration with the delay we experienced but have no control over demand we receive. We do our best to stick to our regular estimated shipping times and are grateful for patience and understanding.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩