Customer ReviewsforWiring Harness Restoration

Stay away, this company is nightmare. You just get delay after delay and request for more money. Then when you finally get you parts back you will be very disappointed with workmanship. We had to repair the work they did to the crankshaft, camshaft position sensor and replace 10 pins in ECM connector. STAY AWAY.

At any given time, Wiring Harness Restoration will have 100 to 200 harnesses in process. We are the source for restoration because we figured out how to do it. We restore everything from vintage jukebox harnesses to tank harnesses for the US military. Sadly, some customers make assumptions rather than educating themselves on the process. This customer apparently did not read our contract and then demanded special treatment, making threats, and making untrue claims in an effort to get what he wanted. Some customers pay extra to have it finished faster. It is not fair to them if we let a customer go the the front of the line without paying for it. You would not like it it we did that to you, right? We refused to be bullied and complied with our contract and delivered a restored harness that passed all testing. Our work has a lifetime warranty, which this customer is aware of, but he apparently would rather complain to BBB and try to hurt our business instead of alerting us to any issues. However, in October of 23, the costumer sent us photos of connector pins with wires attached, that were cut from a harness. He claimed that he had to replace it from the harness we sent him. The problem is the colors on the wires were not a match. They were not used by the manufacturer of the vehicle. Clearly cut, in a very amateur way, from a junkyard harness. Sure felt like extortion. Now, a year after the customer received the ****************, he filed a BBB review with new claims. He never mentioned any of this in October. We are not interested in the BBB pay-to-play, (look it up) and we are not going to give this guy any money. WHR has never had a warranty, that is right, ZERO warranty claims on our workmanship. As such, we highly doubt the allegations in this review. Unfortunately, untrue reviews are a part of owning a business.So we would highly recommend avoiding this customer.

This company is the worst ever Avoid Its known for stealing peoples money I paid them over $1500 dollars back in October 2020 for a service that I have never received all I get is a bunch of lies you know theyre full of BS they will never answer your phone all theyre doing is stealing peoples money its going on three years and if I email them they will tell me the same story they told me six months after paying them for $1500 so if you dont want to lose your money do not do business with this company it is a scam and I demand a full refund and I would advise anyone that has had a problem with this company to do as Im going to do file a complaint with the attorney generals office and by all of ** working together we can take this company down what theyre doing is illegal

This customer could the worst ever and we recommend that any business reading this avoid this person. In our opinion, this is one of the most unreasonable and ignorant customers we have done business with. We have restored harnesses for the military, state, and local governments, right down to the shade tree DYI mechanic, We love the fact that the majority of our customers are great to work with and honest, now if we could only weed out the 1% that are not. Ignoring, for now, the blatant defamation of character and the dishonest statements, in the customers review, the fact is if you don't do that or breach the contract, you don't talk to attornies. Now, here are the facts. What he leaves out is that he does not have the truck anymore, so he thinks we should just forget all the work we put into restoring the harness and give him money. His 3-year comment is complete BS and he knows it. We tried to help this customer, we could have consigned his **************** and sold it for him when he no longer needed it. We offered faster production lines, the problem is, he wanted that for free, not really fair to other customers. He did not read the contract, we had just finished the disassembly of the harness and started on pin deoxidation in he started complaining about how long it will take and at this point accusing us of fraud. Nothing but vailed attempts to get something for free. This customer repeatedly called the sales department demanding updates, which is something that sales cannot do. Tells us that he picked the restoration work that he could afford, and that is fine, we are happy to help, but it is not our fault if you have a champaign taste on a beer budget. He could have taken the harness to a repair company, that would use cheap aftermarket parts, but then he would have had to send it to us after that cheap repair burned the harness up. We see that all the time, and that is why we do it right the first time. He would endlessly complain about how covid affected him but seems to think that it should not have affected anyone else.

Horrible communication and shoty work at best. You want a wiring harness fixed I would look elsewhere. Took over 2 years to get mine back and missing the correct connector and they terminated connectors I needed. Then you send pictures of wires with no insulation, bare wires covered in silicone, and wires in the harness about 4 inches going to nothing and they tell you you voided your warranty even though they never sent you that information.

After everything we did to try to help this customer he resorts to leaving a dishonest review. If you are a business looking for a customer I would not recommend ******, no matter how you try to help him, he will ignore what you tell him, not follow the install instructions, void the warranty, then say it is your fault. Bad customer, would not recommend. Here are the facts. ****** send us an automatic harness that he wanted to be converted to manual, this is on a computer-controlled 4x4. ****** did not have the *** of the vehicle the transmission came out of and he did not get the manual transmission harness with the transmission, that way we could have merged the two with no issues. Because of this, we advised ****** to send us photos of all the connectors on the transmission/transfer case, he would not. We told him that it may not match due to manufacturing changes that were not noted in the diagrams and specs. If that happens he would need to send it back so that we could make changes. ****** agreed to this and paid us to RESTORE and MODIFY the harness, NOT fix it. In his email to us asked if WHR would you be able to modify it for a manual transmission?. We said we could and he sent it in. After we tested and inspected it we sent ****** some options, here is his response was yes option 1 for the ***.** with the xx% free tech discount.. The free tech discount is a discount in which the tech would only work on it when he had free time. When the work was completed, we sent it to him with an info sheet, it said the install instructions have been emailed to you, do not attempt to install the harness without reading it. Here is an email we received from ******, Hi, on my wiring harness that I had done by you guys is missing the part of the harness that hooks to the front axle actuator for the 4 wheel drive. How am I supposed to make this work?.WHR Response We explained at the start that one of the challenges of doing a job like this is that we do not have the original harness to build from. So we must rely on OEM specs which are often wrong. That could be what happened here. So the process for this is that we need you to send us a photo of the connector housing that you have, that is missing from this harness, also a rough estimate of the length needed. Then we will have you send in the harness so we can make the modifications. You can send the photos to this email address, thanks.*Note* He did not indicate that he has not received the install instructions. His response, I can understand that one of the sensors on the transmission is not there but the original harness that had the front axle actuator that was left off is frustrating. I can get some pictures and send them to you and we can start there.WHR response, The problem is that the manufacturer will make changes mid-production run, diagrams and specs get superseded, any they don't always update the information. We will get it worked out.****** did not do that, instead, he removed the sealant and wrap. The instructions said that this should not be done and would void the warranty because it could damage the wire insulation if not removed correctly. Even after he did this we offered to look at it and see what we could work out. Instead, ****** left this review, just sad.

Do not waste your time or money with this company. We sent in harness almost a year later and paying two expediting fees not to mention finally signing a as is release form we finally received the harness and yep its not complete. We have to try to finish this harness our self to make it to where we could use it. Communication is terrible at best and they are not willing to work with you to try to help. I warn you after paying almost $4000 to get an incomplete harness almost a year later ***Stay away from this company***

This company sent us a burned up harness with connectors that are very difficult to find. We told them it would take a long time to restore the harnesses and that we may have a problem finding connector housings. We hit a point in the restoration that we could process the pins manually and informed them that we could move it to a faster production line. We informed them that we may still have an issue finding connectors. They asked us to move it to the faster production line. We had assembled most of the harness but could not complete it because we could not find some of the connectors. The customer offered to send us connectors, we said that would be fine but we may not be able to warranty them, we would inspect the connectors and let them know. Rather than send us the connectors, they continuity complained that it was not finished. We offered to complete as much of the harness as we could and send it to them, they agreed. Then they complained that it was not done. ***stay away from this customer***