ComplaintsforBalance of Nature

• Initial Complaint

  04/13/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Im the *** for my aunt who has dementia. I have made multiple requests over the last two years for her to be removed from any and all mailing lists, however; she continues to receive advertisements in the mail. This is harassment and needs to stop immediately.

  Business response

  04/19/2024

  Dear **************,
  
  We are grateful we were able to communicate with your niece to resolve this matter. She contacted us several times requesting to have your mailing address removed from our records. We believed her request had been handled; however, when we received her email on April 17, 2024, one of our team members conducted further research and found that you had three accounts with Balance of Nature. On two of those accounts, your address had been removed as requested. Your address has now been removed from the third account.
  
  We apologize for the frustration and inconvenience this has caused and wish you the very best. If you have any further questions or concerns, please do not hesitate to contact us at *********************. 
  
  Thank you,
  Balance of Nature **************** Team
  ************
  
  

  Customer response

  04/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  I do not want to receive any future mailings for any reason.

  
  Sincerely,
  
  *************************

• Initial Complaint

  03/12/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Tried to cancel on line numerous times and conveniently for them the button to cancel doesnt highlight and work. So I had to physically call them and cancel

  Business response

  03/19/2024

  ****************,
  
  As a Preferred Customer, you have the option to reschedule, hold, or cancel your shipments at any time through our website. We apologize that you had trouble canceling your shipments. . 
  
  We are always happy to help customers over the phone. On March 12, 2024, our ************* representative canceled your account and verified that you would receive no further shipments from Balance of Nature unless you called or used our website to reorder.
  
  We are sorry to see you go and would love to continue to support you. Remember that you still have access to your Health Coach benefit through Delta Health Coaching for 30 days after canceling your Preferred Customer account. This benefit expires on April 11, 2024. Feel free to give them a call at ************ if you would like to schedule an appointment.
  
  If you have any further questions or concerns, please do not hesitate to contact us at ******************.
  
  Thank you,
  Balance of Nature **************** Team
  ************
  
  

• Initial Complaint

  02/29/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered the balance of nature products. After ordering, I was informed by my doctor not to order any products. I have refused to the last three (3) orders. They have been returned to the sender. Balance of nature continues to take payment and refuses to refund my money.

  Business response

  03/07/2024

  **************,
  
  We hoped to speak with you regarding this matter, but have been unable to reach you. Our ****************** called you on March 1, 2024. There was no answer, so we left you a message. Our agent called you two times on March 5, 2024. We spoke with you briefly during the second phone call, at which time you requested to be called the following morning. As agreed upon, we called you again the next day, March 6, 2024. Unfortunately, there was no answer, and we left you another message.
  
  As our agent explained in the final voice message, your returns were outside of our Return Policy. However, we have issued a courtesy refund for your most recent order. Please expect this refund to be processed to your original payment method within 25 business days.
  
  Rest assured that your account has been canceled. Our records show that on February 12, 2024, you canceled your subscription using our website. Your cancellation stopped all future orders from processing, and you received no further shipments from Balance of Nature. 
  
  We are sorry to see you go and would love to continue to support you. Remember that you still have access to your Health Coach benefit through Delta Health Coaching for 30 days after canceling your Preferred Customer account. This benefit expires March 13, 2024. Feel free to give them a call at ************ if you would like to schedule an appointment.
  
  If you have any further questions or concerns, please do not hesitate to contact us at ******************.
  
  Thank you,
  Balance of Nature **************** Team
  ************
  
  

• Initial Complaint

  02/26/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I am trying to cancel my subscription to Balance of Nature Fruits and Vegetables.Their website gives you directions to go to a dashboard and select the word subscriptions and it says you will then see a dashboard that says manage subscription. But that second dashboard, (which is supposed to take you to cancel order ) is No Where to be Found!!!! This is FRAUD!!!!! B

  Business response

  03/04/2024

  **********************,
  
  We hoped to be able to speak with you on March 1, 2024, and called you twice. There was no answer, so our agent left you a voicemail to let you know that your account has been canceled. We apologize that you experienced difficulty navigating our website. We have forwarded this information to our *************** team and emailed you the cancellation confirmation number. You will not receive any further shipments from Balance of Nature unless you reach out to us by phone or use our website to place a new order. 
  
  Rest assured that your account has been canceled. It is our aim to provide exceptional customer service, and we appreciate the opportunity to serve you. We welcome phone calls, emails, and chats through our website at BalanceofNature.com. 
  
  We are sorry to see you go and would love to continue to support you. Remember that you still have access to your Health Coach benefit through Delta Health Coaching for 30 days after canceling your Preferred Customer account. Let us know if you would like to schedule an appointment.
  
  If you have any further questions or concerns, please do not hesitate to contact us at ***********************. 
  
  Thank you,
  Balance of Nature **************** Team
  ************
  
  

• Initial Complaint

  02/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  A friend of mine is signed up and will be cancelling. She gave me a set to try. After taking 1 of each I became pretty sick. I read reviews and was disturbed by what i read. That first of all. They shouldnt be in business at all. I read several issues of the bottles stating there are 90 pills in each and several people reporting there are not 90 and they short many bottles. This is fraud. I decided to count mine. One bottle was missing 10 and the other missing 8. Wow!!!! So I called my friend. She has several sets of unopened bottles and I told her to video while opening and count them on video. Mind blown. She opened 2 bottles and one had 11 pills short and the other 10 pills short!!!! This is stealing!!! This needs to be looked into and reported. They need to be shut down. She has another set that are unopened and the video and is contacting someone to help get this out there. The media needs to know. The commercials need to stop. People need to be refunded. They need an audit. Shame on yall. I want to be contacted. I want to know what is being done about this.

  Business response

  02/23/2024

  ********************,
  
  We are glad we were able to speak with you on February 23, 2024, to begin taking steps toward resolving the issue. As you are not a registered customer with **********************, finding the necessary information regarding the product you received has proven to be difficult. As our agent explained over the phone, we will be able to look into the matter more closely once we receive the relevant lot numbers found on the bottles you received from your friend.
  
  We would like to sincerely apologize. Thank you for reaching out to us regarding your concerns. We take the quality of our supplements very seriously at Balance of Nature, and we greatly appreciate being notified regarding any issues. Rest assured that we will be thoroughly investigating the matter with the responsible manufacturing company.
  
  If you have any further questions or concerns, please feel free to contact ******************.
  
  We hope to speak with you again soon
  ,
  Balance of Nature **************** Team
  ************
  
  
  

• Initial Complaint

  02/13/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I have not received this order placed on January 31, **** by phone (saw a commercial). It was a subscription order to add more fiber to our diet. I was charged $61.69. I have since learned that the *** never approved Balance of Nature despite the commercials. I expect a refund. I also learned that the subscription cancellation policy is only for the first 30 days, meaning they are mailing the products out late so customers don't have time to cancel within **************************************************** via a ticket on their website. There is no email address to be found on the website. ********************************************************************************************************************************************************************************************************************

  Business response

  02/21/2024

  ************,
  
  We attempted to contact you several times on February 15, ****, by phone call and we also sent you two emails. Unfortunately, we were unable to reach you. Our agent left you a voicemail explaining the resolution to this issue. On February 21, ****, we called you again, and you requested we call back later that evening. We look forward to speaking with you soon.
  
  As you made a request for a refund within 30 days of placing your order as a Preferred Customer, a refund has been provided for your order. You may expect this refund to be processed to your original payment method within 25 business days.
  
  Recently, a common misconception has circulated throughout the media regarding the ***s role in the supplement industry. Unlike drugs and medications, the *** does not endorse or approve dietary supplements or foods. The *** monitors and regulates claims made by supplement companies and their customers. Balance of Nature maintains an ongoing relationship with the ***, aiming for transparency regarding any recommendations we receive.
  
  We would love to continue to support you. Remember that you still have access to your Health Coach benefits for 30 days after canceling your Preferred Customer account. Let us know if you would like to schedule an appointment.
  
  If you have any further questions or concerns, please dont hesitate to contact us at ******************. 
  
  Thank you,
  Balance of Nature **************** Team
  ************
  
  
  

  Customer response

  02/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. A refund was issued, although it took four requests via email and declining multiple offers to "pause" the subscription.

  The *** monitors claims made by supplement companies and entered into a consent order with Balance of Nature due to false claims. Balance of Nature products are marketed as dietary supplements, with labeling that rendered them unapproved new drugs and misbranded drugs. The *** has not approved Balance of Nature products for any use, despite the companys claims that its products could be used to diagnose, cure, mitigate, treat, or prevent diseases such as cancer, heart disease, cirrhosis, diabetes, asthma, and COVID-19. In addition, Evig LLC violated current good manufacturing practice (CGMP) requirements, which rendered its products adulterated dietary supplements.
  
  Sincerely,
  
  *************************

• Initial Complaint

  02/09/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 10/25/23 I purchased 2 sets of their fruit and veggie vitamin supplements for $179.90. I received an email notice that my vitamins had been delivered to the my mailbox. Our mailboxes all have locks on them and if it does not fit into the mailbox, there are several parcel lockers for which the post office places a key in your mailbox to access. On 10/30/23, I went to pick up the mail. There were not any vitamins or a key for the parcel box. I asked my boyfriend if he had picked up the mail. He had not. On 10/31/23, I filed a ticket with the balance of nature site. On November 6, 2023, I was emailed, "Hi *****, Thank you for contacting Balance of Nature, I would be happy to help you. Since USPS was who delivered the package you will need to call them and ask them for a "claim number" for the missing package. With this claim number I am able to send a replacement. Let me know if you have any questions, I would be happy to help. Cannon" I went to the post office about a week later. I was told that I needed to wait 30 days and then file a claim on the website if it did not come in. The vitamins are for a sick family member who needs to get better for chemo. Their MD recommended them. By the time I went to file the claim on the site, the system would not allow it stating that I exceeded the time frame for the claim as it started on the day it was shipped. I reached back out to balance of nature on 12/26/23, 12/29/23, 1/4/24, and 1/9/24. Every time the email response asks for a claim number and nothing else. I asked for my email to be escalated and received no response. I have been to the post office several times to try and get a claim number and we cannot afford to throw away that money or just order another set. The sick family member fell and broke their leg and now I have to help them even more with all the daily items and they live 4 hours away. I have not had the time or energy to follow up on this. Any assistance you can be is much appreciated.

  Business response

  02/16/2024

  Dear Ms. ********,
  
  We are glad we were able to speak with you on February 14, 2024, to resolve this issue. As our agent discussed with you over the phone, a replacement order has been processed and shipped at no additional cost.
  
  On October 23, 2023, you placed your original order with us as a Retail Customer. On October 25, 2023, your package was processed and shipped. Following the shipment of your package, the delivery of the products was exclusively handled by the United States Postal Service (USPS). We are sorry to hear about the difficulties you experienced while working with the USPS to locate your missing package.
  
  We received your email on October 31, 2023, regarding your missing package. We responded on November 6, 2023, explaining how to receive a claim number from the USPS. Unfortunately our records show no indication of any correspondence following this email until January 3, 2024. On January 4, 2024, we emailed you in response and inquired as to whether or not you had received a claim number. Our records do not indicate any further communications from you using the email address or phone number associated with your account.
  
  Thank you for your understanding and patience throughout this process. We sincerely wish you and your family member well during this difficult time. If you have any further questions or concerns, don’t hesitate to contact us at [email protected].
  
  Thank you,
  Balance of Nature Customer Service Team
  ###-###-####
  

  Customer response

  02/18/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Balance of Nature suggested that if there is an issue to call ###-###-####. I received the replacement product yesterday. They have been following up with me to ensure that everything was going well. 
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  02/06/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered from BON on Jan31st. The next day I received an email stating that it has shipped!I thought great. A few days later I attmepted to track it to see the progress. It says the shipping label has been created but nothing has been picked up.6 days later, this is still the progress.I have been calling and chatting this company for 3 days and get no answers except your shipment is delayed......we will get back to you. They never do.So today I try chatting them again. As soon as you say you wish to cancel and receive a refund, they ghost you online.So, then I called. After 3 calls, I was able to FINALLY get s human to supposedly cancel my order and any future subscriptions. I then request that my card be refunded and they have to "transfer" me AGAIN to the refund department. SURPRISE! VOICEMAIL! They will never call back, and I will never see my money again without intervention. I'm very disappointed in this predatory scam of a company. I just want my $71.00 dollars back, and to never have to deal with them again!

  Business response

  02/13/2024

  **************,
  
  We are happy we were able to speak with your wife on February 8, ****, to resolve this issue. Earlier that same day, we emailed you instructions for returning your order. We are glad to have been able to speak with you several times through phone and chat as our team worked to determine the problem with your shipment.
  
  Rest assured that your account has been canceled, and a refund has been provided for your order. This refund will be processed to your original payment method within 25 business days.
  
  We apologize for any inconvenience you may have experienced regarding your delayed shipment. 
  
  We would love to continue to support you. Remember that you still have access to your Health Coach benefit for 30 days after canceling your Preferred Customer account. Let us know if you would like to schedule an appointment.
  
  Thank you,
  Balance of Nature **************** Team
  ************
  
  

• Initial Complaint

  01/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We started taking balance of Nature in November. It took over 3 weeks to get our first order. Then the started sending every 20 days it's supposed to be every **************************** stomach issues and heart burn. I called to cancel and the said they are mailing out the next day. 8 days early. They told me they would try to stop the order and if not I should refuse the order. The order went back and they still refused the refund. So I disputed the transaction. They lied to Amex I then had to send the official tracking list from ****** I will fight this all the way. Companies like this should not be in business.

  Business response

  02/07/2024

  ********************,
  
  We called you on February 2 and February 6, ****, but were unable to speak with you or leave a message. We hope to speak with you soon regarding your concerns.
  
  On October 3, 2023, you created your first order with us as a Preferred Customer. Ordering as a Preferred Customer gives you wholesale pricing, Health Coaching at no additional charge, and convenient automatic shipments every 28 days. As such, you had the option to reschedule, hold, or cancel your shipments at any time. 
  
  According to our records, each of your Preferred Customer orders were processed and shipped 28 days apart from each other. The only exception to this schedule occurred when your first order was delayed in transit. We sent you a replacement for the delayed shipment on October 13, 2023, at no additional cost. At this time, our agent verified with you that your next automatic shipment would process 28 days following the shipment of the complimentary order. The original delayed shipment was delivered by ***** on October 16, 2023, and the complimentary replacement arrived on October 18, 2023.
   
  On January 4, ****, we processed and shipped your fifth Preferred Customer order. At this time, we sent confirmation of this shipment to the email address on your account. On January 5, ****, you called in to cancel your account and request a refund for your most recent order. You were transferred to our ****************** where you left a voicemail.
  
  On January 9, ****, our ****************** emailed you to explain that your most recent order fell outside of our Return Policy, and therefore no refund would be issued at that time.
  
  On January 22, ****, we received a disputed charge notification from your bank for the order. During the investigation, the bank temporarily removed the charge from your credit card account. On January 23, ****, the bank concluded that the charge for your order was valid. The dispute was then reversed, and the bank reinstated the charge.
  
  As a courtesy, we have issued a refund for your most recent order. This refund will be posted to the original payment method within 25 business days.
  
  Please feel free to contact us at ****************** with any further questions.
  
  Thank you,
  Balance of Nature **************** Team
  ************
  
  
  

• Initial Complaint

  01/26/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  In August 2023 I ordered 4 bottles of fiber and spice, I order in bulk because in the past this company has not shipped in a timely manner even though they process the payment. When I got around to using this order which was manufactured July 19, 2023 there is a number on the bottom of the container of fiber and spice is *********. When I opened this container of fiber and spice I noted a strong foul-smelling order that smells something like burnt plastic. I tried it anyway and found that irritated my stomach can cause diarrhea I checked 2 of the other containers and found that they were not properly sealed and they also had the foul odor the 4th container was properly sealed I did not open. I contacted the company to inquire as to the safety of this project and to my dismay I was forwarded to an offshore call center that could barely speak intelligible English. They transferred me to the complaint department and told me that someone would be calling me shortly to fill a ticket this was over 3 months ago and no one to date has bothered to return my calls they do however send me notification, Text's that no refund is forthcoming as the order was over 4 months old. Initially I was NOT looking for a refund I was just questioning the safety of this product as I had done a year ago when there was large chunks of some type of material in the fiber and spice that presented a choking hazard. Apparently there is no quality control as I previously stated I've been using this product for well over 3 years and apparently they've grown so rapidly they don't really care about the consumers which is truly unfortunate because their ad campaign is bombarding the public with adds claiming benefit through testimonials.

  Business response

  02/02/2024

  ************,
  
  We are glad we were able to speak with you on January 31, ****, to resolve this issue. As discussed over the phone, your most recent order of four bottles of our Fiber & Spice supplements will be replaced at no additional cost. This replacement order has been processed and is currently awaiting shipment as of February 1, ****.
  
  We take the quality of our supplements very seriously at Balance of Nature, and we greatly appreciate being notified regarding any issues. Rest assured that we are investigating your concerns with the manufacturing company. We apologize for the lack of communication regarding this matter. 
  
  Once again, we thank you for bringing this matter to our attention. If you have any further questions or concerns, please feel free to contact ************************.
  
  Thank you,
  Balance of Nature **************** Team
  ************
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩