Business Profile

Vitamins and Supplements

Balance of Nature

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Balance of Nature's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

70 total complaints in the last 3 years.
39 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/20/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Sent me bottles of expired dates. i used these bottles not looking at the dates till i got stomach problems of continual gas and bloating and pain . called them still waiting on a response. ***** ***** . thank you.
Business Response
Date: 06/28/2025
Dear Mr. Benes,

We are so sorry to hear about your experience. We called you on Monday, June 23, 2025, and once again on Wednesday, June 25, 2025. Our Customer Care agent was unable to reach you at these times and left a voice message. We hope to speak with you soon to answer any questions you may have!

The dates we print on the bottom of our bottles are known as Manufacture Dates. These are not expiration dates, but rather a production date. While the Manufacture Dates may vary from bottle to bottle, rest assured that the process is the same. The ingredients in Balance of Nature supplements go through a tailored vacuum-cold process and are completely shelf stable when kept in a cool and dry place away from sunlight.

We thank you and your wife for being loyal customers! Your experience matters greatly to us, and we would love to speak with you regarding your concerns. We'll continue reaching out in hopes of finding a satisfying resolution for you.

If you have any questions, please reach out to [email protected], or call us at 877.412.2526 if you prefer.

Thank you,
Balance of Nature Customer Service Team
800.246.8751
Initial Complaint
Date:05/28/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had previously filed a complaint with bbb that was not foll9wed through on my behalf as I intended to go there myself the problem was that I returned their product with receipt provided in first complaint and I was contacted by them and they affirmed receipt of product but said my bank denied their attempt to wire the refund after I personally went to bank they repeatable said no attemp was made or denied after several conversations about same issue where they said they tried and it was denied and my bank said b.s I ask them just to mail the check but was told only avenue of refund was to account paid with and that's where it stayed for the time gap. Foward to now and I new bank manager took over and I was talking to her about other things and I mention what had happened and how I never got the refund. We'll she looked into it and discovered the problem after placing order with my debit card my account was hacked and I was assigned a new card with different number but account number was same. And that would answer why so many problems . I just called them and explained this only to get run around again. I just want what has been owed to me for too long I will provide the new number to a rep if they will call and expect a immediate refund to be credited to my account
Business Response
Date: 06/05/2025
Dear Mr. *******,

We are glad we were able to speak with you on Tuesday, June 3, 2025 and Wednesday, June 4, 2025 to resolve this issue.

We are happy to hear that you found the source of the issue with your banking institution! With that obstacle removed, we are glad to see that a resolution can finally be made. As our agent explained over the phone, a courtesy refund has been issued for the order in question. You can expect these funds to be posted to your new payment method within 4–10 business days.

We are sorry that your bankcard being canceled made it difficult to finalize the refund. If you have any further questions or concerns, please don’t hesitate to contact us at *******************

Thank you,
Balance of Nature Customer Service Team
************

Customer Answer
Date: 06/05/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

I received the refund...took 2 years

Sincerely,

******* *******
Initial Complaint
Date:04/22/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted this company in March to let them know about adverse effects i had when taking their supplements. I was told my account was closed but it wasn't. It was put on "hold" for 30 days so a new shipment was sent. I asked for a refund and submitted the information they said they needed (during my most recent call today) when they assured me I would have a refund issued and then called me back to say they cannot process a refund. This company is a scam.
Business Response
Date: 04/29/2025
Dear Ms. ******,

We are glad we were able to speak with you on Tuesday, April 29, 2025, to go over your complaint and resolve this issue.

As our agent explained over the phone, a courtesy refund has been issued for your most recent order. You can expect those funds to be posted to your original payment method within 4–10 business days.

We apologize that you had a difficult time cancelling your account. Unfortunately, our customer database has no record of any cancellation attempt made in March, 2025. We thank you for the details you provided over the phone to help us prevent this issue in the future. Rest assured that your account has been canceled. You will not receive any more orders from Balance of Nature unless you call, email, or use our website to reorder.

We are happy we were able to assist you! If you have any further questions or concerns, please contact us at *******************

Thank you,
Balance of Nature Customer Service Team
************
Initial Complaint
Date:04/18/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Impossible to cancel subscription with predatory and unprofessional behavior. The information on their website gives instructions on how to manage subscriptions, however the links they say to go to do not exist on their website. Next step, email them. I am currently on my fourth reply of asking to cancel, and each time am met with a response from them of putting the account on hold, offering a discount, temporarily closing the account but automatically reopening. I have been clear I do not want any of these options and each time reply to cancel the subscription, which is still not done.
Business Response
Date: 04/25/2025
Dear *** ******,

According to our records, you contacted us on Saturday, March 29, 2025 to cancel your account. On this same day, our ************* agent requested additional account information. We did not hear back from you until Sunday, April 6, 2025.

On Monday, April 7, 2025, we offered to place your account on hold for a month in case you wanted to avoid the reactivation fee in the future. After speaking with you regarding your options, your account was cancelled on Friday, April 18, 2025.

We apologize if this process was difficult for you. Rest assured that you will not receive any more orders from Balance of Nature unless you call, email, or use our website to reorder. If you have any questions or concerns, please contact us at *********************************************************.

Thank you,
Balance of Nature **************** Team
************
Customer Answer
Date: 04/30/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ******
Initial Complaint
Date:03/19/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A family member sent me a gift of a one time Balance of Nature order. A month later I received a second package. I contacted Balance of Nature on 2/21/25 to talk the issue over. They told me on the phone they would refund the $69 to the credit card and I did not need to return the product so I threw the box out buy kept the vitamins (just in case). No refund had occurred and now after many attempts to reach them by phone and chat sessions they tell me that the "return unit" is not available and that they will call me back. They never reach out to me. We are a month down the road they ignore my requests for an address to return the pills to and how to return them and they won't provide the refund we were promised over the telephone.
Business Response
Date: 03/26/2025
Dear Ms. *************** are glad we were able to speak with you over the phone on Friday, March 21, 2025, to go over your complaint and resolve this issue.

As our agent explained over the phone, a full refund for the most recent order has been approved. You can expect those funds to be posted to your original payment method within 410 business days.

According to the records in our customer database, the original order was placed over the phone on Tuesday, January 21, 2025. At this time, you agreed to become a Preferred Customer, which meant you would receive wholesale pricing and automatic shipments every 28 days. We apologize if this was not communicated clearly.

We understand that you had originally tried reaching out to our ****************** directly. Unfortunately, our ****************** does not accept live, inbound phone calls at this time. We apologize for any difficulties you had while trying to contact us.

If there is anything we can do to assist you further, do not hesitate to contact us at *******************************.

Thank you,
Balance of Nature **************** Team
************
Customer Answer
Date: 03/28/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ****
Initial Complaint
Date:02/19/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In January I ordered and wanted to try Balance of Nature, like the commercials say it good to try. Well I received my first order and started to take it. I started getting pains in my arms and legs and when I went to my primary doctor, she asked me if I started anything new. I told her I dd and she told to to immediately stop, and see if pains stop. Well they did. I then went into my account to stop the new Auto shipment coming, and website and my account said that I could not stop next order from going out. I tried calling company and got the customer service, they listened to my story and sent me to return area which is just a recording and to leave a message. I did and then sent an email too. Well I did not hear anything for the next 3 days. I finally got an email which I can send the correspondence to BBB. My original order was within the 30 day return when I started this process. this email said that The can only refund me one order. I think that is wrong. I tried to stop the auto but was denied, so refusing this was the only recourse. Now I get an email that they are refunded me the refused one, and no mention of a refund or original order. Email received from them do take a few day for answers from them. Please can you help me get my refund for my original order. We are retired seniors and on fixed income
Thank you ****** and ******** ***** ****s

Order #******** January 09, 2025 Paid Fulfilled $61.68
Business Response
Date: 02/26/2025
Dear Mr. and Mrs. *****,

We are sorry we have been unable to speak with you regarding your complaint. On Tuesday, February 25, 2025, our Returns Department made two phone calls in an attempt to contact you, but we were unable to reach you.

An email was sent on this same day to schedule a time to call and to let you know that your case is currently being looked into. Currently, our Returns Department is unable to take inbound phone calls at this time, but you can expect them to continue reaching out to go over any questions and concerns you may have.

We apologize for any difficulties you had while trying to contact us. If you would like to go over your complaint via email, please contact us at *******************

Thank you,
Balance of Nature Customer Service Team
###-###-####
Initial Complaint
Date:02/10/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order for vitamins in early December. It was delivered with no issues. However, I was sent and charged for 2 additional orders that came in January. I'm happy to send the unused products back, but I do not want to be on a subscription plan, and I asked not to be when I placed my initial order.
Business Response
Date: 02/17/2025
Dear Mr. *******,

We are glad we were able to speak with you on Thursday, February 13, 2025, to go over your concerns and offer a resolution to this matter. As our agent explained over the phone, you did originally consent to receive automatic shipments every 28 days.

Rest assured that a courtesy refund for your order has been issued. You can expect those funds to be posted to your original payment method within 4–10 business days.

Our records indicate that your account was canceled on Monday, February 10, 2025. You will not receive any further shipments from Balance of Nature unless you call in or use our website to reorder.

We are sorry to see you go and would love to continue to support you. Remember that you still have access to your Health Coach benefit through Delta Health Coaching for 30 days after canceling your Preferred Customer account. This benefit expires on Wednesday, March 12, 2025. Feel free to give them a call at ###-###-#### if you would like to schedule an appointment.

If you have any further questions or concerns, please contact us at [email protected].

Thank you,
Balance of Nature Customer Service Team
###-###-####
Initial Complaint
Date:01/29/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Tried several times to cancel my order with balance of nature and specifically an order received yesterday that I had advised to cancel. They will not agree to cancel automatic orders or my account going forward advising I need to delay each automatic order which will be next in April.
Business Response
Date: 02/05/2025
Dear Ms. ********************* are glad we were able to speak with you on Monday, February 3, 2025, to go over your concerns and resolve this issue.

Rest assured that your account has been canceled. You will not receive any further shipments from Balance of Nature unless you call in or use our website to reorder. Furthermore, a courtesy refund has been issued for your most recent order. You can expect those funds to post to your original payment method within 410 business days.

We are sorry to see you go and would love to continue to support you. Remember that you still have access to your Health Coach benefit through ************ Coaching for 30 days after canceling your Preferred Customer account. This benefit expires on Friday, February 28, 2025. Feel free to give them a call at ************ if you would like to schedule an appointment.

If you have any further questions or concerns, please do not hesitate to contact us at ******************************.

Thank you,
Balance of Nature **************** Team
************
Initial Complaint
Date:01/18/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased these on 12/27. The way this product is described and policy is very deceiving. They do not say pills are hard to swallow. They say you can chew (who chews plastic) or open and sprinkle on food. (tastes terrible) They say satisfaction guaranteed or your money back. It doesn't clearly state money back only if you are a preferred customer. I tried taking these pills all 3 ways described and am unable to tolerate. On 1/13/25, I contacted Balance of Nature requesting a refund. This was their response: "I have received and reviewed your refund request. Balance of Natures Return Policy is only valid for your first Preferred Customer order within the first 30 days. Unfortunately your refund request falls outside of the Return Policy and is no longer eligible for a return. This is because you did not order as a preferred customer as you had only placed a one time order and not the subscription. Please keep your Balance of Nature products! Do not return them as a refund will not be available." So here I sit with 160 capsules that I wont take and am out $60.00. Buyer please read carefully if you order.
Business Response
Date: 01/24/2025
Dear Ms. ************************ are glad we were able to speak with you on Friday, January 24, 2025, to go over your complaint and resolve this issue. As our agent explained over the phone, a full refund has been approved and issued for your order as a courtesy. You can expect this refund to be posted to your original payment method within 410 business days.

We are sorry that you find the supplement capsules difficult to swallow. Many of our customers say that they prefer swallowing the capsules with food. The hypromellose we use to encapsulate our supplements isnt plastic, but rather a completely plant-based and edible vegetable material.

We apologize for the confusion regarding our Refund Policy. We thank you for your feedback regarding this matter and have taken your experience into consideration.

If you have any further questions or concerns, please contact us at ******************************.

Thank you,
Balance of Nature **************** Team
************
Customer Answer
Date: 01/25/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** *******
Initial Complaint
Date:01/13/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I sent back the second order unopened as per your instructions for a refund with the guarantee of a refund for the first order because I was not satisfied with the results! It is absurd to try and apply the money back guarantee to the second unopened order that you auto shipped after I canceled my account! Call me on the phone to discuss - *************
Business Response
Date: 01/20/2025
Dear Mr. ******,

We are glad we were able to speak with you on Thursday, January 16, 2025, to go over your complaint and resolve this issue.

We are sorry that this matter was not resolved as quickly as you would have preferred. To express our apologies for the inconvenience, both refunds for your two orders have been issued. You can expect these funds to be posted to your original payment method within 4–10 business days.

Thank you again for bringing this matter to our attention. If you have any further questions or concerns, please contact us at *****@********.com.

Thank you,
Balance of Nature Customer Service Team
800.246.8751
Customer Answer
Date: 01/20/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ******

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Balance of Nature

Balance of Nature

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Balance of Nature is NOT a BBB Accredited Business.

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Balance of Nature is NOT a BBB Accredited Business.