Business ProfileforExceed Pools

We ordered a Leisure Infinity pool from Exceed Pools on 03/27/23 and were told it would be delivered within 6-8 weeks and installation would be complete ~4 weeks after that. As the delivery date approached I asked about the status and were told the delivery date had been delayed to June, then the end of June, then July. Around the beginning of June, after a week or so of not getting any answers, I asked to just cancel my order and refund my $10,000 deposit since no work had been done.They reached out and assured me, "Don't be discouraged. Our turnaround time for install is really quick. Install team is right on schedule Once pool arrives we can get it installed Quick. Make up for transport and manufacturing delays...."We asked if they worked with a different manufacturer who had a pool with similar specs and they said San **** had a similar pool that was already made and ready to be delivered. I asked how long that would take to get installed and was told around the end of August. We decided to go that route and that pool was set in the ground on Jul 29. Shortly after that was done I asked how long they thought it would be to finish and I was told 4 - 8 weeks. It's now been 9 1/2 weeks since the pool was set in the ground. I have asked numerous times for a timeline with the remaining steps and when they expected to have each of these steps completed, and I either don't get a response or am told that once they complete (fill in the blank), they'll be able to get it to me. I still don't have a timeline.I would really appreciate Exceed Pools honoring their quick turnaround sales pitch and focus on getting our pool done as soon as possible. It seems that we keep getting bumped to the end of the line.If they can't finish the job in a timely manner I would like a refund for everything but the price they paid for the pool so I can pay somebody else to finish the job.