ComplaintsforAMC

• Initial Complaint

  09/01/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I moved into a AMC llc property at the end of July 2023. When I moved in there had already been some slight damages to the property which I noted in my check-in list. During my time at the apartment I paid all bills on time , regardless of the property having multiple charges they never discussed and not having it listed in their lease as well. At move out I was overcharged a great amount. Upset about this matter, I tried to contact AMC llc directly during which I was given the regional directors number, Kiera Hendersen, who has still not reached out to me.In many of the pictures that I requested you can see that the “damage” should be considered “wear and tear” in which I should not have been charged for. Many of the charges do not align with their cleaning and damage addendum. I was charged 100 dollars for cleaning blinds in which no damage was done to the blinds. I am seeking to have many of these charges reversed as they are incorrect.

• Initial Complaint

  08/27/2024

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  I have power of attorney for my daughter and she's been harrased and now they are trying to evict her on something she did not do

• Initial Complaint

  08/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  This property moved me and my family into an roaches, wasp and fleas infested unit. The property manager is giving every excuse of why the job hasn’t been done such as no one has been home so pest control can get their job done or they can’t find the unit keys to enter the unit to allow pest control to come in and do their job. We’ve been in this unit for 16 days now and would like out of our lease with no penalties, a refund of what we’ve paid them. Also we received an email today stating we have to be out for this unit between today and tomorrow. Here a brief time line of the events:Monday 7/29- At 12:30pm on 7/29 Kiera called to say come in at 2:30 to view the unit because the unit hasn’t been fully cleaned yet. My family didn’t get to the property to view until around 4pm. When we came in the office we were told by Shalonda that Kiera was on lunch. Shalonda got the keys for us and had us walk the unit by ourselves. Once we arrived to the unit there were 5-7 cleaners in the unit cleaning. We went back to the office and told Kiera we viewed the unit and at a glance we saw several things that needed to be fixed but we were assured maintenance would be in to fix those issues as soon as possible. We then signed our lease. Once we got back to the unit we decided we wanted to still do our own personal cleaning. We left out to get some cleaning supplies. When we got back we saw 15-30 roaches, 2-5 black wasp. We then left back out to purchase roach killer with our own money. We came back to the unit to spray the unit with our $36 worth of roach killer. There were so many roaches in the unit we didn’t feel comfortable even sleeping there so we didn’t. Tuesday 7/30- 10:15am we arrived at the office to discuss the issue once again. Kiera refused to walk the unit with us, so Derrick came to walk the unit with us. He then bomb the unit himself after seeing the roaches in the unit. The list goes on

• Initial Complaint

  08/13/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Rental deposit not returned. I vacated the rental property on or before 31May2024 which was the end date of the lease agreement. All bills owed by me for rent, water, sewage, etc. were current on the date of lease termination. I have made several attempts both verbally and in email to the local office and the Regional Manager, but to date I still have not received my refund of the original deposit of $300.00.

• Initial Complaint

  08/06/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I moved out of apartment 364 at **** * ********* *** on July 2, 2023 and these scam artists stole my deposit and sent me to collections for a final utilities bill they never notified me for. My deposit should have covered the final bill and they should have sent the remainder to me. Stay as far away as possible from any property managed by these thieves.

• Initial Complaint

  08/05/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I am filing a complaint against Apartment Management Consultants LLC (AMC) for not returning my security deposit. I vacated **** ******** **** **** *** ****** *** on May 31, 2024. Per Cal. Civ. Code §1950.5, AMC was required to refund my deposit by June 21, 2024, which has not happened. I requested a move-out inspection via email on March 29, 2024, to occur no later than 14 days before our move-out date. This request was ignored, violating Cal. Civ. Code §1950.5(f)(1), which requires landlords to offer an initial inspection during the last two weeks of tenancy. This failure entitles me to the full return of my deposit without deductions for damages. AMC provided an itemized statement on June 12, 2024, which I disputed due to inaccuracies. I requested details on June and related charges but did not receive a response until July 25, 2024, when AMC stated a balance of $113.44 was owed. The ledger showed various charges and credits, but there was confusion regarding specific charges from June 1 to June 6, 2024, as I vacated on May 31, 2024. An email dated Ju ly 25, 2024, from Christian Sullivan, incorrectly states AMC was not notified of the vacancy until June 5, 2024. However, I provided all necessary notices in advance. On March 29, 2024, I sent an email and signed the Notice of Intent to Vacate document provided by AMC, confirming our move-out date of May 31, 2024. As of today, I have not received my $500 deposit or the $377.35 credit balance on my account. I am owed a total of $877.35. If AMC does not return the full amount by August 4, 2024, I will pursue a small claims action. All supporting documentation will be presented in court. I seek the BBB's assistance in resolving this matter and ensuring AMC complies with California law regarding the return of my deposit.

• Initial Complaint

  07/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  We ordered AMC movie tickets on line and paid by credit card. When the order went through we noticed they changed it to a different theater. We immediately canceled the tickets. We have not been able to get our refund. They do not answer the phones. Their sight states we need to email the request, but they do not accept our emails.

• Initial Complaint

  07/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  There have been safety issues that have been occurring since I moved here in 2021. None of the doors that are entrances lock so anyone can come in off the street. Not only that, but the lights don't work in the parking lot which is a major safety issue as well as the lights in the complex minus one light by the pool equipment. The worst part is that I've been contacting the property manager and the corporate company about this for at least a week or more with no response. I've emailed, left voicemails and no one has responded. As a single female who lives alone, this is extremely disappointing and shows a lack of concern for the well being of their tenants.

• Initial Complaint

  07/10/2024

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  AMC manages Timber Creek Village Apartments (my residence) I have been reaching out since March. At the end of March, I contacted leasing,Zoe, to advise that I was still dealing w/ major health issues & applied for PRC in order to cover April, May & June. Zoe confirmed that they would accept payment from PRC. On April 1st I noticed a $200 month to month fee, which was not accurate b/c I signed a lease & I am not month to month. Zoe assured me that she would look into the additional fees, that should not have been on my balance. When I did not hear back from Zoe I attempted to reach out via phone, but got no answer so I walked over to the leasing office. I then ran into a woman who introduced herself as Amber. I filled Amber in on what I spoke to Zoe about and I also provided Amber with a copy of the PRC housing assistance form, which needed to be signed by Timber Creek and submitted to PRC via email. Amber assured me that this would be taken care of. When I didn’t hear back from Amber, I continued reaching out, and I went into the leasing office again. This time, I spoke with a different woman who I believe’s name is Misty. She advised me that Zoe and Amber unexpectedly walked out on the company and she is now the only staff. I’ve spoken with Misty several times in person and in our last conversation, she seemed to be a bit frustrated that I kept following up on my PRC application as well as more information on why there were additional fees of over $400 (a second fee added in May) on my account and when this would be corrected. However, Misty assured me over and over that the agreement to accept payment (housing assistance form) would be submitted to PRC along with a copy of my corrected ledger. She also confirmed that all of this would be sent to me as confirmation via email. I wrote down my email for Misty as well and never heard back. July 8th, I received a 3-Day notice with the incorrect balance. I went to leasing office & misty refuses to speak with me.

• Initial Complaint

  07/09/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  So on April 27, I was told they would have information and if I was able to move into these apartments by May 6. Unfortunately, I had to get a hysterectomy so I appreciate it all the time they took, but I lived in a hotel and I couldn’t wait any longer. That was the last time I spoke to them, Even though they would contact me, That was not the case. So May 14 I contact again and say what’s going on with my admin fee, Chastity, The property manager tells me she knows nothing of what I’m speaking of which I feel like is delusional. So she informs me that she has to wait till the following week before she’s able to put it in and she will give me a call, again no call so I call. She says I haven’t received my package from UPS yet, but I’ll give you a call back and let you know when corporate let me know. Again, no call so I call and she says well you should have it by Friday, Monday at the latest. Today is Monday. Did I get a phone call? No,I call again and ask what’s going on, it takes 30 seconds for them to take it and apparently eight weeks to get it back. She tells me she still hasn’t heard from corporate, Every time I was told that I’d get a call back I didn’t. Today I got a call back and she tells me I have to wait an additional week to get my money back somehow UPS will take 5 more days to get package out when it was supposed to be sent out last week. So I say this to say I’m tired of people taking advantage of people and I would love to know when I can get my $ UPS TAKES 2 to 3 days not 8 to 10. I’m sorry you might as well just sent it USPS that way you can say you don’t know when it’s coming because what is the purpose of sending something UPS if you don’t know when it’s going to arrive, I need someone to do something about this!! I contacted regional manager 3xs now and no response! What kind of businesses just leave patrons waiting? Had I signed a lease I bet they would remember to contact me back!! I’m tired of the non inflationary charges this is GREED!!

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