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Find a Location

Credit Innovation Group has 1 locations, listed below.

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    Business ProfileforCredit Innovation Group

    At-a-glance

    Customer Reviews

    2.59/5stars

    Average of 74 Customer Reviews

    Customer Complaints

    49 complaints closed in last 3 years

    4 complaints closed in last 12 months

    BBB Rating & Accreditation

    This business is not BBB Accredited

    Years in Business: 9

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Credit Monitoring, Credit Education and Credit Coaching

    Business Details

    Location of This Business
    1245 E Brickyard Rd, Salt Lake City, UT 84106-2559
    BBB File Opened:
    7/13/2018
    Years in Business:
    9
    Business Started:
    8/5/2014
    Business Started Locally:
    8/5/2014
    Business Incorporated:
    8/5/2014
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Gemini Direct LLC
    Business Management
    • Mr. Dan Thompson, Registered Agent
    • Ms. Kathryn Knudson, CEO
    • Ms. Elise Stine, Customer Relations Specialist
    • Elise Stine, Customer Experience Manager
    Contact Information

    Principal

    • Mr. Dan Thompson, Registered Agent
    • Ms. Kathryn Knudson, CEO

    Customer Contact

    • Ms. Elise Stine, Customer Relations Specialist
    Additional Contact Information

    Email Addresses

    Customer Complaints

    49 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/06/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I was told by this company that my subscription was not going to be started until a confirmation phone call. I was charged anyhow. I then called to dispute and they told me it's already went through so I said I want this canceled and a refund. I was told ok and that I should look out for an email. Never received an email. I was charged only a few days after my request to cancel for an additional 20 dollars. I then called again to dispute and tell them this is Ludacris and unprofessional! I then apparently got this code. ****** over the phone by a woman named Jessica. According to her this is my cancelation code. I feel ripped off. And not only did they take my money, they didn't even do anything towards fixing my credit. If I'm being charged with no reimbursement then they should get the work done as promised. Otherwise they have just stole 161.00 from me. Please look into this company.

    Customer Reviews

    74 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    T C.

    1 star

    05/24/2023

    Do NOT use these guys! I was told one thing over the phone and have spent OVER 1,000$ with these guys! I was lied to, and it was somewhat my fault for not reading the contract, which clearly states they will ONLY do your credit the FIRST time you put the 179$ down. The stuff that they said was written off came right back on, and this is at least six months later. I am so mad at myself for allowing me to be suckered into these guys! They told me I would have a house that they have their own investors; they do NOT! They do not have investors; otherwise, I would be in my own home, which I am not. I am going to use the free guys at the **** Business Commererce where there ARE free credit people to help. They lied and do not use these guys. It will waste money!!!!!!!!!!!!! They also kept telling me just to pay my credit cards down; well, if I used that money I paid them, I could have; it's easy to fix your credit, and you truly do NOT need these guys AT ALL!! Just use the money you are going to pay a credit group and use it towards the bills on your credit report instead, and it WILL go down after ***** days!

    Credit Innovation Group Response

    05/30/2023

    Hello, We investigated your interactions and did not find where you were told we had "investors". WE help people learn about their credit and what steps they need to take to achieve a better credit profile so that they can leverage it and accomplish their goals. That said, it is not a one way street and there are many things that can only be done by the person themselves. There are also many things that CIG has zero control over such as new accounts being added or creditors correcting information and verifying the items on the credit report is accurate. Thank you, for taking the time to read your agreements, but you misinterpreted or overlooked the section that said that work will be completed each month on your behalf-PRIOR to billing. This means that each month we send out your next map step, report rent through CRBC, as well as, initiate any disputes on the items that you told us are incorrect, misleading or unverifiable before you are charged the next monthly payment. Your profile indicates that you did have positive results while you worked with us and that you were dissatisfied that your profile was not improving as fast as you would like. Our records concur that your specialist has told you what is holding you back as you mentioned in your complaint and we hope that you are now able to accomplish your goals. If you have any further questions or concerns please reach out to [email protected].

    Customer Response

    05/30/2023

    Well if you don't record your conversations, I BELIEVE YOU that you wouldn't find them. First it was a guy named Tyler who TOLD me you had investors that the 179$ down and the 129$ a month was FOR THE INVESTORS and that it was GOOD FOR life!! Then Issac the guy I was "assigned" to also told me I had to improve my score which you guys helped up it, and that is what the 20$ a month was for. The 129 was for YOUR investors to give me the money for housing WHICH I STILL have the downloaded file that YOUR assigned guy gave me!!! So YES! I AM NOT MISTAKEN, YOU ARE!!! you guys lied and said I would have an investor give me money when my credit score was at a 640 that was what I was paying for!!! YOU GUYS LIED JUST TO TAKE THE LITTLE BIT OF MONEY I DID HAVE!! I even asked if I could pay it up front, and called MULTIPLE times asking when he would talk to the investors!!! HE HIMSELF SAID HE COULD NOT TALK TO THE INVESTORS UNTIL MY SCORE GOT A LITTLE BIT HIGHER!!! I WOULD LOVE TO KNOW WHAT THE 179 AND 129 WAS FOR, BECAUSE I WAS LIED TO!!

    Local BBB

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