171 Customer Reviews
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Review from Shar M
2 stars04/28/2024
Terrible return policy . Clearly very few people know its just a credit or there would not be so many complaints. I wasted $100, Im forced to buy something else on the site or be out the $. I dont see anything I like other than the dressing returned because it was too large . I will never shop this site again nor will I recommend to friends .
Baltic Born Response
04/30/2024
We apologize for any frustration caused by our official return policy, set back in January of 2020. Our policies are located in several spots including the links at the bottom of each webpage, the drop down search menu and under the ******************** tab on all products. We do apologize if our policy caught you off guard and please don't hesitate to reach out if you need anything.Review from Robyn P
1 star04/10/2024
They lost my dress, said I could get another at a 40% discount but that they aren't responsible for it once it leaves them and ships. Terrible.Baltic Born Response
04/11/2024
We're so sorry to hear about this experience! We offer a $1.50 shipping warranty that is added to each online order, but can be removed by the purchaser. Upon review of your inquiry and order, we found that the protection was opted out of. We strive to offer our best customer support while still abiding by our policies and procedures, so we appreciate your feedback as we continue to improve.Review from Maria I
1 star04/09/2024
if i could give 0 stars on here i would. Seriously theyre return policy is hidden in submenus that are kept out of sight of the user. The size of all the dresses I got were all over and the fabric quality was so cheap and cheaply sewn for the prices they chose. but sure, I'll take store credit. Give me a f**kin break And of course, they have higher sizing but no larger sized models consistently for all styles so you can see. The reason they dont is cause their dresses are cut horribly at larger sizes, but they don't care/want you to know that, they just want you to buy so they can have your money, and then "refund you in store credit". Some bs.The fact that there are 170 reviews that average 1 star should mean they are not A+, so i don't understand how this could possibly stand.Baltic Born Response
04/11/2024
We apologize for any frustration caused by our official return policy, set in 2020. Our policies are located in several spots including the links at the bottom of each webpage, the drop down search menu and under the ******************** tab on all products. Also, searching the names ********, *****, ********, *****, Dakotah and ****** on our website will show products being modeled by our curvy models, with those names. We truly appreciate your feedback though, and if you know any models in **** please send them our way!Baltic Born Response
04/11/2024
We apologize for any frustration caused by our official return policy, set in 2020. Our policies are located in several spots including the links at the bottom of each webpage, the drop down search menu and under the ******************** tab on all products. Also, searching the names ********, *****, ********, *****, Dakotah and ****** on our website will show products being modeled by our curvy models, with those names. We truly appreciate your feedback though, and if you know any models in **** please send them our way!Review from Julia H
1 star04/02/2024
Dont order from Baltic Born! I knowingly purchased a final sale item and I knew the glitter would be a lot, but the dress is stiff and would result in horrible itching if I wore it. I believe the dress should never even be a sellable item!Baltic Born Response
04/05/2024
Hi there, thank you for sharing your experience. We're sorry to hear this as we try our best to produce and offer quality items, so we appreciate your feedback as we continue to grow our company.Review from Annie D
1 star03/30/2024
Return policy needs to be more explicitly explained when placing an order. I shouldnt have to research to find out that returns to original form of payment are not allowed in 2024 when most clothing sales are being done online with flexible return policies. Or simply allow regular returns like most online sales websites. Return process is also not consistent, one order I was able to drop at ***** and instantly received a gift card. After using the gift card and having to return my second order, I had to go to drop it at **** and wait almost 2 weeks for a store credit. The ease of use and non-flexibility of this business makes it not worth it.Baltic Born Response
04/01/2024
****************, thank you for your feedback. We apologize for any frustration caused by our official return policy which has been in place since January of 2020. Our policies are located in several spots including the links at the bottom of each webpage, the drop down search menu and under the ******************** tab on all products. We do apologize if our policy caught you off guard and please don't hesitate to reach out if you need anything.Review from Erika G
1 star03/13/2024
I ordered dresses three days ago as Im going on a make a wish trip and need these for a photoshoot with my critically ill child. I emailed them and asked if we could expedite shipping and it took three days to get a response that said it could take up to 8 weeks. This company is a nightmare to deal with.Baltic Born Response
03/18/2024
Hi ***** and thank you for sharing your experience and we are are so sorry to hear this! As our official store policies state, "We do not allow order cancellations or order edits once an order has been placed, so please thoroughly double-check all order, contact, and payment information at checkout." We wish we could pull off every request customers send to us, but unfortunately cannot guarantee that, similar to other retailers. Please allow 1-3 business days for email responses (as we have a really small operation here at BB!), and we also have a live chat option on our website during business hours (approx. M-F 9am-12pm & 1pm- 3:30pm MST) for more urgent matters.Baltic Born Response
03/18/2024
Hi ***** and thank you for sharing your experience and we are are so sorry to hear this! As our official store policies state, "We do not allow order cancellations or order edits once an order has been placed, so please thoroughly double-check all order, contact, and payment information at checkout." We wish we could pull off every request customers send to us, but unfortunately cannot guarantee that, similar to other retailers. Please allow 1-3 business days for email responses (as we have a really small operation here at BB!), and we also have a live chat option on our website during business hours (approx. M-F 9am-12pm & 1pm- 3:30pm MST) for more urgent matters.Review from Brigitta B
1 star03/01/2024
They are not upfront about their return policy which shouldnt even be called a return policy. It isnt misleading, its just a plain scam. Beyond that, all of their clothing is over priced and cheaper than you can imagine. Reviews online saying differently are false. I wont be buying from them ever again.Baltic Born Response
03/05/2024
Thank you for sharing your experience and we apologize for any frustration caused by our official return policy. We accept returns on eligible items for 35 days from fulfillment of the order! Returns are for store credit only, per our official return policy in place since January of 2020. Our policies are located in several spots including the links at the bottom of each webpage, the drop down search menu and under the ******************** tab on all products. We do apologize if our policy caught you off guard and please don't hesitate to reach out if you need anything.Review from Becky F
2 stars02/27/2024
The clothes are poorly made, and they do not fully disclose the fact to you that when you order some thing you will not receive a refund only a store credit for a fraction of a prize that you paid. I feel like that is completely unacceptable and I feel like I was duped. I will make sure to spread the word far and wide to all of my friends and family and clients to never order from Baltic born.Baltic Born Response
02/29/2024
Hi *****, thank you for your feedback. We're sorry to hear this and want to apologize for any frustration caused by our official return policy. Our policies are located in several spots including the links at the bottom of each webpage, the drop down search menu and under the ******************** tab on all products. We appreciate your assistance in spreading the word, as this has been our policy for over 4 years and we never want to upset our customers or catch them off-guard!Review from Jane B
1 star02/22/2024
I bought a dress that I needed for a wedding. It didn't work (because I can't try it on), and they don't allow refunds for returns. SO lame. I don't understand how you can sell clothing online and not offer a refund for returns. These horrible ratings make sense because it's not a good way to run a business. They made no exception for me whatsoever and I don't need this dress or any other from their website so I am now out my money. All I know is I would never buy from this company again.Baltic Born Response
02/26/2024
Hi ****, and thank you for sharing your experience. We're sorry to hear this as we strive to offer our best customer support while still abiding by our policies and procedures, so we appreciate your feedback as we continue to grow and improve. Our return policy can be found in several places on our website, and we have had this policy officially in effect since January of 2020, but we do sincerely apologize again if it caught you off guard, as that is never our intention.Review from Jen W
1 star02/07/2024
I have made several purchased and was very satisfied and knew about the return policy so definitely took my time in shopping. With that being said, you would *think* they would offer a loyal customer some help but not the case at all. I pay for the shipping warranty, was home when the post office came through and "dropped" off the package but it was no where to be found. I am convinced it was delivered to a neighbor (to which I have tried to reach out to but they don't answer their doors). When contacting Baltic Born, first off, it takes DAYS to get back to you. What is that?! Then, again I PAID FOR THE SHIPPING WARRANTY, they refused to immediately rectify the situation by sending a new piece out. Now I look and the size I need is sold out, I have contacted them and am told I need to wait another 3-4 days to hear from someone. This is insane!!!!!!!!!Baltic Born Response
02/08/2024
Hi there ***, thank you for sharing your experience. We're sorry to hear this as our team strives to offer the best customer support possible, while still abiding by our policies and procedures, which is only reason why we asked you to wait a few days before we are able to claim the package as lost. We truly appreciate your feedback as we continue to grow and improve.
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