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Complaint Details
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Initial Complaint
10/03/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I verbally contracted with ****** ******* on 05/02/2022 to set anew roof on my house to which he had set a new rood on 04/08/2022, and apparently he did a bad job because on on May 1, 2022 when we had some hail my new roof I had just paid 7000.00 for was a total loss again. I have since paid J Ferg Pros, the company ***** ******* works for 5400.00 as a deposit on a metal roof, and as of yet have not gotten the roof or my monies back. It's been five months! I have texted and emailed him previously requesting dates of completion and have been promised fake dates. Nothing ever happened. I called the corporate office and demanded a refund. nothing yet, they have scammed me out of my monies. They are not decent people. I want my refund.Business response
10/19/2022
Business Response /* (1000, 6, 2022/10/19) */ CUSTOMER WAS ISSUED A FULL REFUND, WE SENT PAYMENT VIA OVERNIGHT FED EX ON 10/3/2022 - CUSTOMER HAS SINCE CONFIRMED RECEIPT OF PAYMENTInitial Complaint
09/15/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I hired JFERG Pros to roof my house. I have a leak on the backside of my house causing damage to my ceiling and sunroom floor, door etc. The carport is starting to sag in the middle. I contacted JFERG and a man named Jerry got in contact with me about coming to look at the leak and carport. I had an appointment set up with them for 7/19/21 but no one showed up. I contacted Jerry to let him know and he said he would meet me on 7/20/21 @ 5:30pm. Jerry came out looked at the leak, carport and got on the roof with my fiancé. He told my fiancé that the flat side of the roof wasn't installed properly and he would send someone to repair it. He sent someone on 7/23/21 to repair it. JFERG put some black putty and a piece of Aluminum to funnel water into the gutter but didn't repair the roof or the carport. Allstate won't pay for anything because the roof wasn't put on properly. I want the roof and inside of my house repaired properly.Business response
12/03/2021
Business Response /* (1000, 10, 2021/11/12) */ J Ferg will be in contact with the customer to get the issue resolved. Once a plan of action has been made, we will issue another response. Thank You.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.