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          Find a Location

          ESA Doctors has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • ESA Doctors

              108 Wild Basin Rd Ste 250 West Lake Hills, TX 78746-3468

            • ESA Doctors

              1507 7th St # 263 Santa Monica, CA 90401-2605

            Business ProfileESA Doctors

            Pet Services
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            108 Wild Basin Rd Ste 250

            West Lake Hills, TX 78746-3468

            Visit Website
            (646) 389-1280

            Business hours

            Open 24 Hours
            Business Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours

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            Customer Reviews

            4.85/5

            Average of 183 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            10 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 4/27/2020

            Years in Business: 9

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This company provides a technology platform that helps connect individuals seeking to qualify for an emotional support animal (ESA) to licensed healthcare providers. 

            Business Details

            This is a multi-location business.

            Find a Location

            ESA Doctors has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • ESA Doctors

                108 Wild Basin Rd Ste 250 West Lake Hills, TX 78746-3468

              • ESA Doctors

                1507 7th St # 263 Santa Monica, CA 90401-2605

              Headquarters
              108 Wild Basin Rd Ste 250, West Lake Hills, TX 78746-3468
              BBB File Opened:
              10/10/2019
              Years in Business:
              9
              Business Started:
              1/1/2015
              Business Incorporated:
              3/10/2016
              Accredited Since:
              4/27/2020
              Type of Entity:
              Limited Liability Company (LLC)
              Hours of Operation

              Primary

              M:
              Open 24 Hours
              T:
              Open 24 Hours
              W:
              Open 24 Hours
              Th:
              Open 24 Hours
              F:
              Open 24 Hours
              Sa:
              Open 24 Hours
              Su:
              Open 24 Hours
              Business Management
              • Mr. Dan Park
              Contact Information

              Principal

              • Mr. Dan Park

              Customer Contact

              • Mr. Dan Park
              Read More Business Details and See Alerts

              Customer Complaints

              10 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              09/21/2023

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              The company advertises it will refund your money if you do not receive a psychiatric service dog letter from a lmhc provider. When I received the email about the order, it said it was going to take 3-5 business days. This was on a Thursday. I immediately requested a refund because I needed the letter sooner than this. I still have not received a response from the first inquiry. So I reached out again. I figured I would go ahead with the process so I could get denied and receive a refund that way. This time they did respond to me with a link to fill out a questionnaire. The questionnaire are was completed and it said that I would receive an email with the link to see a lmhc provider. I never received this link. I reached out to the company once again and notified them that I have not received a response, and again requested a refund. The company has not responded since. Order # ******* ************ is a scam. They dont have a phone number to call only email support for customer service. My money is just gone. No services received.
              Read More
              Read 9 More Complaints

              Customer Reviews

              183 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Dan M

              02/22/2024

              I have shopped around and I find ESA Doctors the most reliable and professional. There is someone on the other side responding and following up. I am so thankful for them!
              Read 182 More Customer Reviews

              Local BBB

              BBB serving the Heart of Texas

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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