ComplaintsforEasy Moving Company

• Initial Complaint

  03/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Committed to professionally pack, load, deliver, & unload my household belongings. 2.19.24 said *** packed/loaded items for move to *******, ** from Bedford, **. W/in 15 mins of arrival, great grandmothers wash bowl/pitcher was shattered. called owner, didn't seem to care, did agree that buffet should have been checked. Employees talking about smoking pot, smell of pot in company ****** **** being "beer 30" somewhere. I paid for everyone's lunch. I had to get unpacked items & request they be packed from several rooms. 2.20.24 ******* delivery. Boxes not all labeled, majority unloaded in living room. Upon unpacking I found: top of dryer dented, broken items, wall decor/photos not wrapped, just crammed into boxes with the top left open, resulting in scratched/damaged. MY clothing used to wrap breakables, husbands clothes/ball caps crammed in contractors bags, blanket used to wrap breakable, packed w/ a spray bottle of Goop Off, which leaked all in the box, missing 17" x 17" glass table insert, told was "in a box", my neighbor in Bedford found it in the garage leaning against the wall. Missing hardware for crib. Many items just crammed in boxes, several boxes contained items from several rooms ie: kitchen/bath/bed/laundry. An ACTUAL bag of trash was loaded/unloaded. Overall very UNPROFESSIONAL service. Have called requesting owner call back, nothing. He was able to FaceTime before this during his sons birthday party, chat & show me his personal ****** not now. My last call back request was 2.27.24. Photos/invoice, paid in full, is attached. My damages claim was denied, after employee interviews, which some had never seen each other until this job, as told to me by who was "in charge". I wanted to tip the crew, was told by employee to send to personal cash app account, that the owner would not give the money to the employers. I am requesting $1000.00 refunded. I did have to make several changes to original needs, things changed while selling house and life.

  Business response

  03/25/2024

  Hello, we have replied to her complaint.  Additionally, we have requested answers to several questions which was sent on 02.28.24.  She has yet to reply.  We did in fact have an error in reply, hence she did get a denial response, however we immediately corrected ourselves and replied with the appropriate email requesting such questions.  To date, she has not replied.  We are governed by the ***** ********** of ***** Vehicles and process accordingly to our mandated contracts and bylaws of such.  We are currently waiting for her reply so we may proceed with her claim.  

  Customer response

  03/25/2024

  Complaint: 21469317
  
  I am rejecting this response because:

  I never received the correction email, I did speak to ***** the owner today and he sent it to me again.  I did respond to the email.  Im waiting for his reply.  This situation has not been resolved as of yet. 
  
  Regards,
  
  ***************************

  Business response

  03/26/2024

  I have spoken to customer and re-sent the email and confirmed receipt of such.  We will have this claim processed within the 90 day window as agreed.  Respectfully, ***** Pless

  Customer response

  03/26/2024

  Complaint: 21469317
  
  I am rejecting this response because:
  I did speak with ***** yesterday, I did receive the email he sent, I did answer the questions and returned.  I am looking for the paper work that I signed when the truck was unloaded, ***** said they also have this on file. However I am looking, there are some pressing situations going on here at home at the moment. 
  Regards,
  
  ***************************

• Initial Complaint

  05/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had them move me from ********** to ********, ** Jan. 2022. They damaged many pieces of my furniture, plus did not get everything moved. They were the worst company I have ever had move **** want to be reimbursed for the furniture they damaged.I have filed this claim many times. I have included one response I got from them. I sent back everything they requested, and I still have not heard back.Please help.

  Business response

  05/25/2022

  Hello, this client did in fact submit a claim to our claims department.  We did reply to such with questions (which she has answered) on 04.13.22 at 3:39pm via email which she has.   Our claims department is processing this claim.  We are governed by the ***** ***** of ***** Vehicles and have strict guidelines for handling claims.  Such is stated on her reply.  We will definitely have this claim settled, paid or denied based on their conclusions within the allowed 90 days.  

  Customer response

  05/25/2022

  Complaint: 17234647
  
  I am rejecting this response because:I have not heard a response again from the company. My original claim was sent on Jan 30, 2022. I expect to hear what is going mon with the claim. I expect the company to pay for the damages to many pieces of my furniture. I called the company on the day of the move, and he told me, "He was getting on a plane." He had me call someone in his office. Then I have never heard back from him. I want to know what is going on and when I will be compensated for the damaged furniture.
  
  Regards,
  
  ***********************

  Business response

  05/26/2022

  i would be happy to forward emails of correspondence to and from this customer.  Please provide email to provide such. Additionally, as spoken to client, all correspondence is made by email for records and such.  She also is aware to watch spam folder.  Respectfully, EMC

  Customer response

  05/26/2022

  Complaint: 17234647
  
  I am rejecting this response because: Please let me know where my claim stands. Why is it taking so long?

  *******************
  
  Regards,
  
  ***********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩