ComplaintsforTri-Star Roofing and Remodeling
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Complaint Details
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Initial Complaint
09/16/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Tri Star Roofing replaced roofing 11/28/2017 which included ********************* of 30 year shingles, edging, and vents. Vents were painted and paint is peeling and they look a total mess. What is proper ventilation for vents? I don't believe they cut a hole in the structure to obtain that source. Contacted ***** approx 4/2021 and he promised to stop by and take a look at vents since contract has a 60 MONTH guarantee. To date, he hasn't stopped by. Contract indicates gutters and are not ok however, gutters never streamed runoff as they do now. Runoff is as if, I don't have installed gutters on the house. I believe when the crew installed the new edging, gutters were pulled away from the roof beyond there original performance and not able to do the job of obtaining runoff off the roof. I've experienced a significant amount of issues with this business. ***** can stop by to inspect the gutter runoff, if he so desires upon the next downpour.Business response
10/18/2021
I just want to let you know that Mrs *************************** complaine is taken care for any questions feel free to call thanksCustomer response
10/18/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.