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Business Profile

Collections Agencies

Paramount Recovery Systems

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 243 total complaints in the last 3 years.
  • 25 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/29/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I do not have an account number for this as I have never been sent the paperwork as proof of debt for paramount recovery. I am a VA patient and receive care from the VA and occasionally care in the community. Supposedly I have old emergency room medical bills from years ago that were never billed on time so Paramount recovery claims I owe thousands of dollars but the hospital these debts are supposedly from say I dont owe them anythingIve been paying Paramount Recovery monthly because they had put these debts on my credit report and paying them was the only way to remove thembut again, the hospitals say I dont owe anything.

    Business Response

    Date: 07/30/2025

    Paramount Recovery Systems shows all accounts are closed. This communication is from a debt collector.

  • Initial Complaint

    Date:05/30/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had reached a agreement with Paramount recovery for a hopsital bill. Unfortunately I am unable to contact whether by phone or email . Could someone help me with this issue. I am not going to keep giving money and not being able to speak with someone as to my account.

    Business Response

    Date: 06/16/2025

    Paramount Recovery Systems shows these accounts are closed from our agency and returned to our client. This communication is from a debt collector.

  • Initial Complaint

    Date:04/14/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Paramount Recovery System, I do not have a contract with Paramount Recovery System. They did not provide me with the original contract as I requested.

    Business Response

    Date: 04/29/2025

    This is already closed from our agency and we have requested for our trade line to be removed. This communication is from a debt collector.

  • Initial Complaint

    Date:04/14/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below. COMPANY NAME: PARAMOUNT RECOVERY SYS ACCT #: ***. ********* $754.00/$754.00 Under the Fair Credit Reporting Act, 15 U.S.C. 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

    Business Response

    Date: 04/14/2025

    Paramount Recovery Systems has notified our client regarding this complaint and the account has been closed from our agency. We have requested for our trade line to be removed. This communication is from a debt collector.

  • Initial Complaint

    Date:04/09/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with EMERGENCY MEDICAL ASSOCIATES. I do not have a contract with Paramount Recovery Systems. They did not provide me with the original contract as requested.

    Business Response

    Date: 04/14/2025

    Paramount Recovery Systems has notified our client regarding this complaint and the account is closed from our agency. We have requested for our trade line to be removed. This communication is from a debt collector.

  • Initial Complaint

    Date:02/26/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They will not stop calling me. I do not have a debt with them. They call me multiple times a day, at all hours of the day and late into the evening. I have blocked their numbers but my cell service apparently still allows them to leave voicemail. It's a robot. I did get a human today who used my full name and then hung up on me immediately when I asked what it was regarding. It is beyond frustrating to have between 8-10 calls and voicemail DAILY from this company.

    Business Response

    Date: 03/19/2025

    Paramount Recovery Systems has notified our client regarding this complaint and the accounts have been closed from our agency. This communication is from a debt collector.

  • Initial Complaint

    Date:01/02/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paramount Recovery is showing as a Collection Debt on my credit report for $514. I have never done business with ************************ shown as original creditor. Their website shows they are a loan company. Please remove this collection from my credit report.

    Business Response

    Date: 01/10/2025

    Paramount Recovery Systems shows this account is closed from our agency and we have requested for our trade line be removed. This communication is from a debt collector.

    Customer Answer

    Date: 01/16/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  As of today, it is still showing on my credit report.  Please confirm Paramount Recovery has submitted to all credit reporting agencies. 

    Regards,

    **** ********

  • Initial Complaint

    Date:12/06/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am aware of this tradeline unlawfully reporting on my consumer report. And would like to conduct a further investigation. Please submit all documents that you have submitted to consumer reporting agencies. That you used to create this tradeline on my credit report. I have reason to believe that you unlawfully obtained my personal identification information. Without my prior consent; which, you have used to create this tradeline on my credit report. let me explain, if you have used my Name and any other personal identifiable information such as: a social security card, driver license, or my address. Without a signed agreement between me and your agency. That expresses mutual assent from both parties. Then you are facing some serious penalties under the UNITED STATES CODE. Pursuant 18 USC 1028A Aggravated identity theft. (See United States *. ***, 737 F.3d 129, 134) "Pursuant to 18 U.S.C. 1028A(a)(1), a person is guilty of aggravated identity theft if, in relation to any crime listed in 1028A(c), he "knowingly . . . uses, without lawful authority, a means of identification of another person." The statute defines the term "means of identification". To mean "any name or number that may is used alone, or in conjunction with any other information. To identify a specific individual, including any name, social security number, [or] date of birth." Meaning if you used 2 separate forms of identification without my consent. Then you committed aggravated identity theft under 18 USC 1028A. If you delete this tradeline then i will drop my claim.

    Business Response

    Date: 12/13/2024

    This account is already closed from our agency and we have requested for our trade line to be removed. This communication is from a debt collector.

    Customer Answer

    Date: 12/17/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    ********** *******

  • Initial Complaint

    Date:11/18/2024

    Type:Billing Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paramount Recovery Systems added a fraudulent and derogatory remark to my credit report. I do not have an account with this company. I have never spoken to anyone at this company. No one from this company has even contacted me about any outstanding debt. The only reason that I am aware is because I was notified by Credit Karma when my credit score dropped. I want this removed from my credit report immediately.

    Customer Answer

    Date: 11/18/2024

     - The date of the billing is 8/6/24

    - The billing amount is $572.00

    - I contacted the business on 10/1/24

    - When I was not given any information on where the account originated from. I filed a dispute following that with Experian. 

    Business Response

    Date: 11/21/2024

    Paramount Recovery Systems has made multiple attempts to contact Mr. ****** to advise him that our client *******/************** has placed an account in our office however Mr. ****** has not returned out calls. Paramount Recovery Systems has received an electronic dispute from ******* of which we have advised our client of this dispute and our office has mailed the dispute documents along with the itemized statement to the address that was provided from ******* dispute. Please contact our office at ************** to discuss this account further. This communication is from a debt collector.

    Customer Answer

    Date: 11/29/2024

    Complaint: 22571033

    I am rejecting this response because my account with ************** was purchased by by Portfolio Recovery. I made arrangements with them and paid off the account in 2023. I have not received anything from Paramount Recovery Systems nor have I been contacted by them. This is a fraudulent charge that has been falsely added to my credit report. 

    Regards,

    ******* ******

    Business Response

    Date: 12/13/2024

    Paramount Recovery Systems has already returned the account to our client. This communication is from a debt collector.

    Customer Answer

    Date: 12/16/2024

    Complaint: 22571033

    I am rejecting this response because the business states "Paramount Recovery Systems has already returned the account to our client." but the fraudulent negative remark from the account that I provided proof that I paid for already remains on my credit report and still needs to be removed.  

    Regards,

    ******* ******

  • Initial Complaint

    Date:10/15/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In March 2024 I received a credit update showing that my credit had dropped and I had a delinquent account. I have never received ANY communication from Paramount Recovery leading up to that negative impact on my credit. No phone calls, no emails, no mailNOTHING. I have no idea where the debt amount came from or where it may have originated. This company provider zero information and added a derogatory **** on my credit that I demand to be removed.

    Business Response

    Date: 10/22/2024

    Paramount Recovery Systems shows the account is already closed from our agency and we have requested for our trade line to be removed. This communication is from a debt collector.

Paramount Recovery Systems is NOT a BBB Accredited Business.

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