Customer ReviewsforTrust Foundation Repair

My mother house needed foundation repair, ****** foundation repair for pier and beam house. Several names appeared. My family chose Trust Foundation repair spoke to *********************** at Trust Foundation. He set a date and time he came out, looked over at the house, submitted specifications and estimation, once the company completed the work, we could not be happier with the results this was no easy task. We recommend this company to anyone needing foundation repair. The crew was extremely polite and professional. They cleaned the work up when they were finish. The service was quick and the company was very trustworthy .

Thank you ****** it was a pleasure working for your family and in the future if you need anything please let us know.

Contacted company, *** came came out and looked the house over. Got quote for the job and gave the go ahead. Installed 19 supports around the perimeter of the home. Crew was extremely polite and professional in what is not an easy task. My first experience with this company. They did the job well and cleaned up when they finished. Thank you.

Thank you for the kind words about my son and his crew. If we can help you in the future please give us a call

Great Service! Very professional - **** and his crew are working on my house and so far the work attitude, the professionalism has been outstanding. The house is mid-way done but I am very pleased. Thanks, ***************

Thank you for your kind words and we hope to finish soon and also return in the fall to do the rest of your house

BEWARE! They changed their name to Trust Foundation, originally Rite Way Foundation. **** from *****, is a SCAM! He initially fixed my mother-in-law house last September and claim to have installed 24 piers throughout the whole house to remedy the foundation issue, cost us $7,000. Last month, we saw more cracks throughout the whole house and he came out to re-accessed the foundation and quoted us another $10,500! He didn't even provide paperwork for this quote, he just eyed it! Also, he indicated the other side of the home needed more piers to fix the foundation and claim it was a drainage issue in the back yard that causing the foundation movement, which he never disclosed from the get go. The first job was supposed to address the whole entire house but he lied and did one side! After close inspection and speaking with other professionals, we discovered **** and his company has a shady reputation of half-assing their work and baiting people in with a first low quote and coming back charging more. To matter worse, he never gave us a schematic of the work order. When asked for the original schematic, he refused to give us one and claim to not have a copy! He also changed his corporation name from Rite Way to Trust Foundation, a big red flag! Shame on you and your company for taking advantage of my elderly mother. We will be suing you! We will be reporting you to the ************** and ******************!

Im completely shocked by this review. ***** called me from ********** stating his mom had bought a house and the home inspector passed it. In my more than 20 years of doing business here in the Tyler **** Ive never had anyone say such things about my business. While they are mad at the realtor and home inspector I believe Im taking the brunt of their madness. I installed only what was needed to close the cracks in the brick veneer as asked to do. I explained that at some point the rest of the house would need done. Everyone knows that if you have a house that has settled over 3 inches, when you pick it back up, put it back to level or as close as you can without causing more damage you are going to have new cracks show up. I advise every customer to wait 90 days before doing any crack repair for that reason. Ive done everything humanly possible to make these people happy. It went from working for ***** in ********** and his mother that speaks 0 English so communication was not possible unless it was with ***** in **********. Then his brother **** decided to handle the situation and he has been building up steam to show he can make a person do whatever he wants. Yes the rest of the house needs piers. Its a big house and would take upwards of ***** piers to do the whole house. As agreed upon with ***** because he said his mother didnt have any money, I told him I would do what I could for her. I felt sorry for the lady and done the piers a lot cheaper than I would normally have done them for. Piers are $375-$400 each. I still felt sorry for the lady because she had been taken real advantage of by the realtor but thats not my fault. ***** said they didnt have the money to fix the rest of the house and it all went south from there. It got heated and I told them look Ill just come put the rest of the piers in at no cost to you. Response was oh no we are going to get this figured out and **** will be handling it from here on out. After writing this complaint on me, **** is at my office not having one clue what he is talking about and at the end of stirring the pot he asks , well ****************** are you still willing to do the rest of the house at no cost. I laughed and said after what yall are trying to do to me no way am I doing anything for you for free, that offer was off the table when you and ***** decided to slander me at the bbb with comments that are far from the truth. I went and met **** , ran the level in the house and told him if he wanted I would be there next week and adjust the piers that I installed because they are settling because the back yard stands with about 4-5 inches of water in the back yard when it rains. Im at a point where I feel there is nothing I can do to help these people and it all stems from **** and ****** mother buying a house that had many foundation issues. I understand that you should be able to trust the realtors but their job is selling houses. The buyers job is making sure to get all of the inspections they need done with people they choose not one the realtor recommends.. I have never in all my years in business had these things said about me and there is no making these people happy at this point.

If you want a great job done and an honest price on foundation work then talk to **** and his crew at Trust Foundation Repair. We have a pier and beam home that had to have the whole floor replaced because of moisture damage. They were completely professional and **** kept on top of things and was so easy to work with. Great communication and his crew is top notch! Highly recommend them for any job. Thanks again **** and the gang. You brought back trust and fine workmanship which I hadnt seen in quite awhile! The Rays

Thank you ********** and it was a pleasure working for you and your family.