ComplaintsforWright-Way Services

• Initial Complaint

  11/11/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I signed the lease in my apartment complex in May 2021, and into it in the month of June. In July I applied for rental assistance which I received and got my rent paid Aug-Nov In October the apartment became under new ownership. Somehow the transfer of rent did not go thru and I received an evection notice stating to be out within the next few days on my door. When I called they didn't know who I was or had any record that I lived in the apartment. When I went to the office the lady I spoke with ******** was very rude and unhelpful. She apologized about the problems but was unable to work with me on getting out of the apartment. (Due to all the issues already) I told her I had already let the previous owner know I would be wanting to move out around the time that my rental assistance was up seeing that I am a single mom and can't afford the apartment anymore. This lady pretty much said "I don't believe that you gave him something in writing" which was true I just wasn't sure while I was speaking with her if I was able to get ahold of him tp prove so. I was panicked and I felt like she backed me into a corner without options on what to do because she said I was lying. I ended up getting ahold of my old landlord and he said he will get the copy of me asking to move out to them. I just want to make sure I can move out at this point and there won't be anymore problems. They only even knew I lived in the apartment as of yesterday. They are very unprofessional and I want to be done. I am worried because of this ordeal that they also might give me problems about the return of my $400 deposit. Also I have proof my rent should have been paid through November and I don't want them to try and get me to pay when it was already paid for.

  Business response

  11/29/2021

  Business Response /* (1000, 6, 2021/11/16) */ Wright-Way Real Estate took over management of this property in the middle of October. Our client had just purchased the property from another individual. All units were given a notice of the transfer of management which included our contact information. *** ******** did not contact our office upon receipt of this notice. The new property owner, our client, provided leases to our office that were given to him by the old owner. The lease provided for this unit was incorrect, it was an older lease. The incorrect name would have been on the takeover notice we provided the residents. However, as stated, *** ******** did not contact our office upon receipt of this notice. We did not receive a November rent payment for this unit. In light of that, we posted a notice of non-payment on the door. Only upon receipt of this notice did *** ******** reach out to our office. She notified us that we had the incorrect lease information and that her rent was paid. We asked her to bring in a copy of her lease and verification of the payment. She did provide that information and we immediately updated our records. We understand that this caused some stress and frustration for *** ********, for which we did apologize. However, there was no ill intent. Simply a clerical error. The previous owner could not confirm that *** ******** had given notice to move out. Even in her own words she admits that this was not done in writing, as is required by the lease. *** ******** in on a month-to-month lease and Wright-Way has accepted her 30-day notice to vacate. This was provided when she came to our office with her updated lease. *** ******** does have a $400 refundable security deposit on record. Provided she completes her notice, cleans the unit, and returns it without damages, she should have no concerns about receiving her deposit back. We will not be able to provide this refund, or the amount that will be refunded, until after *** ******** surrenders the unit to us for inspection. *** ******** states her desired resolution is to modify an advertised claim and to receive a billing adjustment. At this time, *** ******** does not have a balance due and so we are unsure what billing adjustment it is that she seeks. We are further confused by the request to modify an advertised claim. Please elaborate.

• Initial Complaint

  09/18/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  My family and I had 2 apartment fires in our apartment. My kids and their dad suffered from 3rd degree burns as a result of a defect to the stove from the last one. Wright Way put on the credit that I owe 3000+ for damages. These damages were from the fire. This was 5 years ago and My kids are still going through surgeries and they are both under 11. Ive pleaded with this evil company to take this off my credit because damages were obviously from the fire. I started working on my credit recently and just noticed this. Wright has given me a lot of excuses why they can't remove it for ex... they never owned the apartment, they've sold it, they don't own it anymore. My family and I tried to put this behind us a long time ago yet here we are again.

  Business response

  09/23/2021

  Business Response /* (1000, 6, 2021/09/21) */ ***** ********** rented an apartment that Wright-Way managed. During her stay, she had a stove fire that resulted in severe property damage. At the time of the incident, we transferred Ms **********, and her family, to a new unit in the same community. An investigation was performed by a third party which determined the fire was caused by negligence, not mechanical failure. Upon learning this information, Ms ********** stopped paying rent. Wright-Way was forced to file eviction for non-payment. The eviction was won in a court of law and may not be removed the Ms **********'s record. When the account on the burned unit was settled, Ms ********** was charged for replacing the appliances, sheetrock, paint, and flooring. This balance went unpaid and was sent to collections over 5 years ago. Wright-Way no longer manages the property, we hold any authority over the collection agency, and the balance is due to the property owners, not us. There is nothing we can do to assist Ms **********. Ms **********'s concerns need to be addressed with the agency that has reported this balance to her credit. Consumer Response /* (3000, 8, 2021/09/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) The last fire was one of two that we had from a defective stove. The 1st one we used the extinguisher to put it out. Due to using it once we couldn't use it a second time. The "third party" was their friend from their insurance company who performed the investigation and said to me that the stove was old and needed to be replaced. They moved us across the hall in an unclean/unfinished apartment so after our tragedy we had to look at the burned apartment across from us every day. I didn't stop paying rent purposely. I lost my job due to having to care for my kids whom had multiple surgeries and therapy. I wish ****** ****** would be the person she portray on social media and just help our family with this simple thing. I would feel awful, I couldn't of did this to anyone. You charged us for a dishwasher...why? You so wrong, I pray for people like you. I just want this off ****** and I credit report and Wright way can do it if they wanted to. I am uploading proof that you put this on our credit so please stop lying by saying you weren't the owners. I can't believe you don't feel just a little bit of guilt. You charged us for a lot of unnecessary things and in court we were only ordered to pay a few hundred but on our credit it shows 3000+... for a small 2 bedroom apartment, how could you? Please have a heart and have this removed immediately please. I've spoken with the a supervisor with collection agency and they are willing to take if off if you agree since you put it on there, that's all I ask, please. That's the least you can do Business Response /* (4000, 11, 2021/09/22) */ If there was a previous fire in the unit, it was not reported. If management had known the fire extinguisher had been expelled, we would have replaced it. The extinguisher was inspected 3 months prior to this incident. The unit we moved them to was being made ready at the time of the fire. It was unfinished but only lacked a final cleaning. It was the only unit we had available and we were under no obligation to provide them with a unit. I am ****** ******. I do feel awful that Ms ********** suffered a house fire which continues to affect her life. My feelings have nothing to do with the fact that I do not have any authority to retract a balance that is not owed to me. Ms **********'s insistence that I own the property, that I coerced an insurance investigator, or that I inflated the balance, are ludicrous and bordering on defamation and slander. Attached is a copy of Ms **********'s final statement that was sent to collections, the invoice for the fire damage repairs that was paid in full by the property owner, the insurance adjustment showing what was covered and what the Owners had to pay out of pocket, and the insurance letter rejecting Ms **********'s claim. Again, I am not now, nor was I ever, the owner of this property. I do not manage this property or any of its account and I haven't for about 5 years. I have no authority to adjust or retract Ms **********'s balance.

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