Business ProfileforGenerator Supercenter, Inc.

I went through ****** and purchased a generator from Generator Supercenter Tomball location. The generator was installed and when the electrician was wrapping up when one of the workers stuck his finger in the breaker box, for an unknown reason, causing numerous items in my residence to short out. Certainly, my cameras only caught some of the incident because the cameras were knocked out when it occurred. The workers lied to store management indicating there was a loose wire in the breaker box which was not true. Thank God I was outside to see the working put his finger in the box myself. There was then a loud pop, sparks, then the worker was blown backwards from box. GSC sent a representative to my residence with no results. They accepted and their insurance adjuster has called and come to my residence for an evaluation of the damaged items. GSC have since been giving me the run around. This has gone on since June 5th and I'm still waiting for my items destroyed to be replaced. The total cost to replace damaged items is $5,292.38 that is inclusive of hiring a plumber to install the damaged water softener machine once it's purchased. I have paid over $12k IN FULL for the generator to GSC. GSC has had an electrician come to my residence and replace the bathroom lights that were blown out and that was it. There of their insurance adjusters have contacted me and indicated GSC accepts total fault. I have spoken to Amy in installs, Erica, Mallery, who indicated I will not have to cover anything they will replace everything. I have also spoken to the GM at GSC, Rodney Allen, who indicated he wasn't aware of anything. I was called by him after I posted by experience on YELP. He has indicated on 3- occasions he would call me back with a resolution and I've haven't gotten a call yet. I have called him on the cell number he provided me and left messages... but no response. I think I have been more that patient.