Business ProfileforNortex Fence & Patio Co.

I contracted with Nortex Fence and Patio to replace my patio and patio cover with a new patio and screened porch in May 2023. The project ran long and had many interruptions along the way, most stemming from poor communication from Nortex. Work was finally completed, and I paid the balance in full late September. At that time there were a few issues that Nortex committed to resolving, including:Patio cover leaking where cover joins house roof Rain from patio cover does not drain into the gutters they installed, but rather drips between the screened room and gutter. The rain never makes it to the gutter to drain properly.Additionally, concrete has now cracked around the drain head of the French drain they installed, this started late October and reported to Nortex.Nortex has sent crews out to address the leak several times but as of today, it is raining and the roof is still leaking. No attempt has been made to address the gutters and ensure rain drains properly. I have been told multiple times that they are working to get a crew scheduled, but it has been going on for months now. *** also been told multiple times that the concrete crew would be out to address the crack and given specific dates they would be out, but they never show. I have also called the office and left messages on three occasions over the last month (the last two messages were left specifically for ****, who I believe is the owner), and Ive not been called back yet. These do not seem to be major issues, but they are not making this a priority to resolve. I believe they have my money now and they are not concerned with addressing these issues, but rather keep sending me a random text here and there to string me along.