ComplaintsforMyCPE
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Complaint Details
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Initial Complaint
12/16/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
The company auto renewed my annual subscription. I did not agree to this. Reached out immediately and they refused to refund my money.Business response
12/20/2023
Case Details
Auto-Renewal Subscription Cancellation
Dispute Response.
Angela purchased a myCPE subscription on Dec 15, 2022, valid for one year, granting access to our comprehensive course library for professional development.
The subscription auto-renewed on Dec 15, 2023, and a reminder email was dispatched to the user seven days before the auto-renewal date. This email explicitly outlined the auto-renewal date and provided clear self-cancellation steps for the user's convenience.
Despite our proactive communication and the provided information on auto-renewal procedures, the user did not engage with us concerning the subscription charge.
It's essential to emphasize that our auto-renewal policy is transparent, and users receive reminder emails to ensure they are informed about upcoming charges.
The absence of communication from the user contradicts the reason stated in the dispute, as they were adequately informed about the impending auto-renewal charge.
We respectfully urge a comprehensive review of the provided information and request the bank to consider closing the dispute in favor of myCPE.
We highly appreciate the bank's attention to this matter and remain committed to delivering a transparent and user-friendly experience for our customers.
Should you require further details or documentation, please feel free to contact us. We're dedicated to resolving this matter promptly.
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Customer Complaints Summary
3 total complaints in the last 3 years.
3 complaints closed in the last 12 months.