ComplaintsforThe Lyndon Sprinigtown

• Initial Complaint

  08/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been submitting maintenance requests to fix a broken washer machine for over 9 months. They repair the machine with a plastic holder and it pops off again causing the machine to jump around uncontrollably. I called a final time stating the washer machine needs to be fixed once and for all since we are forced to do laundry elsewhere. They complex replaced our washer AND dryer stating we damaged them and they are now not repairable. We have videos from the last several months documenting the violent jumping of the washer machine and they are refusing the video proof. I am unable to pay my rent due to the $1000 charge pending payment. The charges need to be removed since this was not damaged caused by anyone in the apartment and the multiple requests for repair have been clearly noted.

  Business response

  08/15/2023

  *********************** submitted a word order for his washer on January 5th, 2023 stating that the dryer won't start, stating "wont start unless you bang itr." Then another work order on the same day for the washer stating, "doesn't spin the clothes to get the water drained." The rim of the drum was stuck on the frame, we repaired and closed work order.

  On the 17th of January he submitted another work order for the washer stating, "the whole thing flipped off inside the washer." Maintenance replaced the suspension rod and informed the residents that comforters and large items cannot be washed in the washer. 

  On the 28th of March, another work order was submitted and once again a comforter was inside the washer. We replaced the suspension rod again.

  On the 20th of July, another work order was input stating "The resident s washer is not working properly, it leaks and bounces all over the place when in use. This has been an issue since they moved in and maintenance is aware. They have placed multiple requests and maintenance said they were overfilling the washer, so they tried washing a lighter load and it still was leaking and shaking, maintenance even ran a cycle with nothing in it and received the same results. The resident s mother ******** would like a callback as soon as possible to get an update because her son and his roommates have been unable to wash their clothes at home. There is no current leak and I see the work order has been assigned. ******** can be reached at **********. Please assist." After this work order, we had to replace the entire washer due to the pump on the back breaking due to a comforter and large blanket being in the washer. 

  *********************** is the resident who washed the comforter and blanket causing the washer to break. This is negligence and per the lease contract is responsible for the damages caused. He was charged a washer replacement and a dryer shell replacement. The charge is a total of $700 which consists of the cost we spent to replace these items and have them shipped. 

• Initial Complaint

  12/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  The Lyndon, an apartment complex, has billed us for $1351.90 and apparently these rental fee will continue even though we believed the matter was completed and we had successfully, paid the relet fee and disconnected from the lease.In October of this year, the tenant of the other bedroom in the two bedroom apartment, ***********************, began to exhibit some alarming behavior. She returned after three days explaining she had been in *************** on assault charges and had a restraining order in place against her. ****** did not feel safe. ****** immediately asked the property management for a room change, returned home for safety and began looking for an alternative. The Lyndon management offered another apartment but it contained both a dog and a roommate allergic to cats and the second apartment, upon a walk-through, wasnt viable as it needed repairs. The management explained that my daughter and I needed to find a replacement to live with the woman who assaulted someone.****** moved out on October 29, turning in her keys to the office. She had two young men interested in the room. I repeated called the management to follow up with them regarding the next steps to finish the contract relet but my calls were not returned. I arrived in person on Nov. 17 as we were billed for that months rent and, in this meeting, I paid the $752.26. The new renter was in the process on completing the agreement paperwork and we left that meeting believing this entire relationship with the apartment complex was completed. The building was purchased and the old management was released from their contracts. The new management left a phone message on December 21 explaining that as guarantor on my daughters lease, we owed $1351 and would be eviction process will begin. I called and explained the situation and they were not familiar with the history and have no record of the relet check. Please help or advise me how to proceed.

  Business response

  02/07/2023

  This issue has been addressed as of January 18th, 2023. I spoke with ******* in regards to her issues with prior management and poor communication. We agreed to have the account paid out through December and release her daughter of her legal binding lease contract with our office. 

  Customer response

  02/17/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

   

  My conflict with The Lyndon apartment complex has been resolved as of this week.  The building was purchased in December and the new management was very helpful in resolving the conflict.  I believe mentioning that I had reached out to The Better Business Bureau might have helped us find a middle ground so thank you for all you do.  
  
  Sincerely,
  
  ***************************;
  

  
  

• Initial Complaint

  03/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Ive filed 3 noise complaints in the past month that have been blatantly ignored. The tenant next to me has been allowed to play music past lease agreed quiet hours and even when spoken to or confronted the issue still persists. I am not sure what steps I can take or my options are to get the issue resolved.

  Business response

  03/08/2022

  Thank you for letting us know your concerns.  We see that on Saturday, March 5, ************************************************** the email to the Property Manager that the complaint started March 1.  We were not made aware of the situation until March 5.  We reached out via email and phone to you on the next business day (March 7) and you informed us that everything was good and better.  Please note that management works Monday - Friday from 9-5.  Please let us know if you have any other questions or concerns.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩