ComplaintsforRedpoint San Marcos

• Initial Complaint

  08/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Leased apartment with ac issues, missing furniture, and amenities that are advertised missing and unusable. The ac has quit 4 times in 1 year, the have not repaired it properly and continues to quit in 100 + degree heat. Furniture that was part of the advertised lease is missing and was told at move in was on order, one year later has still not been delivered. The bus for transport that is part of the advertised amenities has been out of operation causing outside purchases of transportation costing hundreds of dollars at our expense. The swimming pool is as green as the leaves of a pine tree for months. The security harasses the tenants who have valid parking passes. The maintenance personnel ignore phone calls and the office personnel will not return calls. We have had to purchase window unit ac to install in the windows leaving us open to a break in and insecure due to the inability to lock the windows.

• Initial Complaint

  01/17/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  In May of 2017 I applied online to live at this complex while it was still known as The Woods San Marcos. Upon completion of the application I was told I was denied and would need a guarantor in order to qualify as a college student. Due to extenuating circumstances this wasn't possible and I simply ended up moving back home. Later receiving communication that I was now responsible for the entirety of a lease for that I was told I didn't even qualify for. When calling the office the property manager at the time simple exclaimed that I had signed a lease and would be responsible for the debt, but when asking for a lease agreement I was always told they would find it and send me a copy only to never receive it. One property manager even told me that they couldn't find a file with a lease agreement for me.

  Business response

  01/21/2022

  
  Dear ****************:

  
  *************** is a part owner and property management agent for Woods of San Marcos LLC. d/b/a Redpoint San Marcos. Your e-mail dated January 17, 2022, regarding the above-referenced complaint has been forwarded to me for response.

  
  We disagree with Mr. ******* assertion that his 2017-18 Housing Agreement is not binding on him. Upon completing his application on May 30, 2017, the staff at Redpoint San Marcos (then known as the Woods of San Marcos) emailed him an approval status with certain contingencies. Enclosed please find a copy of his approval. On May 28, 2017, **************** electronically executed a 2017-18 Housing Agreement (Housing Agreement) for a bedroom space in a 4 bedroom, 4 bathroom Townhome at Redpoint San Marcos. Page 1 of the Housing Agreement, just above the signature line, reads as follows: I have carefully read, fully understand and voluntarily sign this Housing Agreement. Once fully signed, this is a binding contract and is intended to be enforceable under its terms. [Emphasis added.] The Housing Agreement became binding once the property counter-signed the agreement on May 30, 2017. Enclosed please find a copy of Mr. ******* executed 2017-18 Housing Agreement.

  
  The Housing Agreement further states that it requires the resident either to provide a financial guarantor or to prepay the final two rent installments, but that failure to fulfill these alternative requirements will not release the resident from financial responsibility. The fact that **************** failed to perform part of his bargained-for performance either providing a guarantor or prepayment of two installments does not negate his obligation or alter the enforceability of the contract any more than failing to pay the first months rental obligation would allow him to avoid the contract.

  
  **************** is welcome to contact *************** Systems directly to propose payment arrangements.

  
  Sincerely,

  
  ******************************
  Vice ********** ***** Affairs

• Initial Complaint

  06/30/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  My daughter is a student that goes to *********** in San Marcos and she lives at Redpoint San Marcos. Within this pass year we have had a leak from the ** that causes damages and a mess in the apartment. Every single time the maintenance states that the previous guy did NOT do the job right. This has happened 3 times this year. We had a 1 year lease that ends on July 31,2021. Recently my daughter has been moving her stuff from San Marcos to *********** and she went to the apartment to discovered water damage in the kitchen. Her other roommates have moved out therefore she is there alone. I spoke with the office manager regarding a rent adjustment and was told no we DONT do that. I offered to pay half the month so that they could have more time to work on the damage. But was told NO. For a 19 year old female with maintenance coming and going makes me as a parent every uncomfortable. Redpoint seems to not care about tenants only financial numbers.

  Business response

  07/30/2021

  ****************,
  
  I have reviewed the Complaint and discussed details of the situation with the staff at Redpoint San Marcos. The complainant here is not one of our residents but is the mother of resident *************************, who resided at Redpoint San Marcos under a Housing Agreement dated March 3, 2020. That Housing Agreement expired by its terms on July 25, 2021, and ************** has since vacated the premises.
  
  Reviewing the propertys maintenance logs and the record of communication between the property, ************** and the Complainant, we disagree with the contention that any compensation is warranted for **************** loss of use of her apartment and bedroom space. Although it appears there was damage done to the apartment as a result of water leak in an adjoining space, our staff responded promptly and professionally to all maintenance requests. **************** apartment and bedroom space remained habitable throughout, and the community staff regularly offered to schedule and to conduct required maintenance in a manner and on a timeline suited to **************** schedule.
  
  Nevertheless, and in recognition of **************** inconvenience, the community has agreed to waive $70 in damage charges assessed to ************** upon move out and unrelated to the water leak, and her ledger has already been adjusted to reflect the credit. With that, we consider this matter resolved and respectfully request that this case be closed. Thank you.
  
   
  ***************************
  
  VP, Legal Affairs
  ***************
  

  
  

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