ComplaintsforSmart Water Systems of Texas
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Complaint Details
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Initial Complaint
09/01/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I received mail saying if I had someone come over to my house to do water testing and do a presentation of their water system, I would receive a $50 gift card to H-E-B. We had a gentleman ***** come over to our house and do a presentation for us on July 27, 2021. We were informed that we should get the $50 gift card within a week. I have called and talked with a nice lady on the phone named Missy and spoke with her on August 23 and today and another lady previously before Missy on the second week on July. Missy says she has no access to the $50 gift cards and all she can do is submit a request for me to be called from the department that takes care of sending out the $50 gift cards. However, it has been almost 5 weeks and I have still not received my gift card! It also advertises No purchase necessary, in order to receive the gift card as long as they can come to our home and do a presentationwhich they did.Business response
09/03/2021
Thank you for your help on resolving this matter. After receiving the information I immediately contacted Lead Marketing to have them issue a $50.00 check to ***********************. I also called and spoke to **************** about the matter and she is aware of the actions that have taken place, along with our apologies for any inconveniences. Smart Water Systems of Texas does not provide the gift cards. The advertisement comes from Lead Marketing and they have moved to resolve this matter.
Best regards
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.