ComplaintsforNTW Rebuilders & Services

• Initial Complaint

  02/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I paid NTW Rebuilders aka ***** $35k to fix a metal roof back in May of 2023. They went out time and time again and now there are 6 leaks and no reputable company will touch it. I gave ***** numerous opportunities to make things right. It's now February 2024! Now he wont answer the phone or respond to any communication. What a sorry company and sorry owners. Left us hanging and now we have to get another roof. Just take a look at some of his quality work...it speaks for itself. I am seeking a full refund as no other reputable roofing company will "fix" the new roof. It will have to be replaced.

• Initial Complaint

  09/08/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Hired NTW 10/2/2020 to repair my home from damages from Hurricane *****. He replaced my roof, did not do a good job he left nails. He removed furniture from my home and placed in may garage and pod. He demoed the house. He asked for $$22,757.03 and I paid. After 2 months of him not returning to my home or communication. He called and asked for another check and to meet him at ****** saying he had a truck load of materials but that was a lie. Then he left. Then I found a lien on my home. I hired another company to finish my house.

  Business response

  09/16/2021

  NTW has file a lien on ******************* property for not paying for service done n complete by NTW. She has file a complaint with sheriff department which we were contact by an investigator and we supply all our documentation for work complete and invoice scope of work which was approved by All State and he told her she need to pays because we did everything and we gave him the number to All State claim Hander which had told him we were owe the funds for work complete and to pay us.  She then went to the District Attorney and try to file a complaint which also contact us we also sent all the information as well and they told her we did nothing wrong and she need to pay us, She then went to an attorney office and he contact us while she was there and we sent all the information again after he review the information we contact him he told us he told her we did nothing wrong and she owe the balance and needs to pay in order to release lien. I have attach the scope of work that we summit to All State which was approved. Also attach the scope of work complete and invoice as well.  NTW had told her in order for us to finish job she had to pay for work complete so we can go forward since All State had pay her already. NTW told her we are not here to fund your job on build back there cost for material and labor we told once we recieve payment for completed work we could go forward.  She wanted us to completed job first and NTW told her that is not what we aggred to. If you look at the check that she show is for $22,757.03 that was for balance that she was to pay us to get balance owed but she never gave us  that check. So as you see she had a check to give us for $22,757.03 but she didn't.We are building a business and want to do everything we can to provide
  stellar services to our customers. When we operate at a high standard,
  we gain a reputation as a business that people can trust and rely onand
  that reputation will continually drive new customers our way. Online
  reviews play a huge role in building that reputation. When potential
  customers research our business and read glowing, five-star reviews,
  they are going to want to reach out and do business with us. But if they
  read a bad review (even if it is biased, unfair or completely untrue),
  it is going to do the opposite. As such, we felt it was necessary to
  respond to this particular review.
  Unfortunately, contractors encounter customers (while only a small
  percentage) who do not pay for services rendered. We as business owners
  do not take the process of filing a lien on someones home lightly.
  However, we like any other business are entitled to be compensated for
  the work we complete. Should you refuse to pay your contractor for work
  done on your repairs and/or remodel (as is the case in this instance), a
  lien on property is a common way for contractors to make sure they get
  paid. Prior to filing our lien, we had numerous communications with the
  homeowner and insurance company as work was being completed. Partial
  payments were made during the process of repairing the home; however,
  the homeowner refuse to pay balance
  
  For weeks we made attempts to collect the remaining amount owed. The
  most recent was a ten (10) day Notice of Intent to File a Mechanics
  Lien, which this homeowner ignored. We have an incredibly detailed
  account in the form of invoices, letters, photographs, and logs of
  telephone calls that supports our position.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩