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Complaint Details
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Initial Complaint
11/29/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I made a sliding door for the my home on march 2023 and it took 7 months for to get installed ( when contract says 12 weeks installed) 12 weeks from march is around April but it didnt get installed until July 2022. We paid half of ******** when they took our order 1,185.13pd and still owe them ******** because its still not finished, these people dont return calls or call to give us status on door or next appointments they say they will call you right back when we call them but they never do they have nasty customer service. So here we are almost a year without a finished sliding door that DOESNT LOCK and didnt have screen door till about 1 week ago. Please rate them at 1 for all their services especially in customer service.
Business response
12/08/2022
Additional parts have been reordered, we are waiting for them to be received so we can resolve this issue.Customer response
12/16/2022
Complaint: 18470787
I am rejecting this response because:
Regards,
Monjela TorresI communicated with one of your representatives named *************************** and told him The Window Source has not resolved their door problem our door doesnt LOCK never did, waiting on part they say and havent heard from them since they installed the door a month ago. They dont stay in touch with us , they dont return calls. We purchased door MARCH 2022 and here we are almost a year later and we have a none functioning Door.
WHO CAN HELP US IF BBB chooses not too. We cant get this people to come back and finish the job. We have an open house via sliding door. Pleaseadvise as to next step is any or where else can we go too since Window Source doesnt respond to us?
Business response
01/06/2023
Issue has been resolved, service tech was sent out 1/5/23 to repair the issue, customers husband approved the issue, wife still not happy. At this point we believe customer is coming up with excuses not to pay the remaining balance due. We may need to put a lien on home for non payment.Initial Complaint
03/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I requested 11 Windows back in October 2021. On ***** March 2022, Window Source of San Antonio installed 8 windows without defects and 2 with defects. 1 Window was not manufactured to the correct size and was not installed at all. I was already billed for all 11 windows (despite my objections), including the 2 defects and the window not installed. The Company has not been communicating with me on the status of the 3 windows that need to be finished. I have contacted the company repeatedly, and when I did get someone to talk to, they assured me that the remedy for all three windows were on order. I contacted the Window manufacture (NT Window) on 24 March 2022 to verify their claim, and the manufacturer had no evidence of a replacement window order.Business response
04/14/2023
********************,
Thank you for bringing this issue to our attention. I understand your frustration and apologize for the lack of communication. I have addressed the communication concerns to our office staff and we are working on enhancing our communication procedures. As you stated we did have 3 windows that needed to be ordered thru our manufacture, NT Window. Sometimes there is a delay in reordering them as we need full information from our installers as far as the reason for reorders that need to be passed on to the manufacturer. This is why the order was delayed a week. However, we did receive your 3 windows that were reordered through the manufacturer and they have already been installed. In conclusion we have completed your project and hope we met up to your satisfaction. I apologize again for the inconvenience, as we do take pride in making our customers happy. If you have any other concerns, please dont hesitate to contact us. Thank you again for your business!
Thank you!
Customer response
04/27/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***************************
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.