ComplaintsforAirrosti Rehab Centers LLC

• Initial Complaint

  04/02/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I set up my initial appointment with Airrosti for November 14, 2023. I went to the location in ******, **. Before my appointment was set, Airrosti told me that they had verified with my insurance provider that I would only have to pay a $50 copay for my visit, and that I had up to 20 visits per year at a $50 copay. Airrosti is a chiropractic service, so this matched up with what I knew my benefits to be. My health insurance provides 20 chiropractic visits per year at a $50 copay per visit. At my initial appointment, I paid a $50 copay while in office. I then had two follow up visits for the same shoulder issue. The dates for these visits were 12-4-23 and 12-11-23 and I paid a $50 copay at each of these visits as well. Several weeks later, I received a bill for $177.78 for the first visit alone. After reaching out to them and explaining that they had made an error, they escalated my complaint to a supervisor. The supervisor called me and explained that since I had been "misquoted", they would reduce my bill from each of my 3 visits by 50%. This brought my first bill down to $89.13. They were going to bill my second and third visits at $177 each, and after the 50% discount, they are now $88.50 each. The total bill they are sending me now is for $266.13. I explained to them that am have no plans to pay this bill, as I have already paid the amount that was quoted to me prior to my initial visits. After calling my insurance provider, I have learned that Airrosti billed my services as "Physical Therapy" rather than as a chiropractic visit, and this is why I have increased charges. I never agreed to this and I want Airrosti to adjust my bill to $0 owed. I already paid the $150 for my 3 visits that I was quoted. I do not want to pay any more than that due to Airrosti's error in properly checking benefits. They did admit it was their error, and that is the reason for the 50% discount. I will not be paying any additional amount for their error.

  Business response

  04/04/2024

  Airrosti would like to extend our sincere apology for any hardship this situation has caused. We have reached out to the patient and communicated the remaining balance has been removed from the account. We hope this closes out the matter on your end. If there are any further questions or concerns, please do not hesitate to reach out.
  
  Thanks,
  Human Resources

  Customer response

  04/04/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***********************

• Initial Complaint

  01/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Airrosti employee first advised their services are covered by ********* LIE #1 Upon receiving a large bill from Airrosti which ******** denied, I was advised by Airrosti that my Dr needed to submit a referral for service, which was done immediately LIE #2. Next the Airrosti billing ***** advised me that "WE ARE CONTRACTED WITH ******** BUT NOT ENROLLED WITH ********". LIE#3 When I requested an explanation to this sentence, the employee repeated the same exact sentence 8 times, with no variation. I asked for a definition of Contracted vs. Enrolled, to try to understand the sentence which was being repeated again and again. It was not provided. I contacted ******** to learn the truth... Airrosti is NOT COVERED by ********* So in summary, the Airrosti employees will tell a patient that ******** covers the treatment when it DOES NOT. LIARS!

  Business response

  02/02/2024

  Airrosti would like to extend our sincere apology for any hardship this situation may have caused. We have reached out to the patient to ensure all billing moving forward is accurate based on current insurance information. In addition, we have reviewed our billing practices with appropriate staff. If there are any further questions or concerns, please do not hesitate to reach out.
  
  Thanks,
  Human Resources

• Initial Complaint

  12/27/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  4/21/23 first visit. Informed doctor I had no insurance. He told me it would cost me $137. I paid on the spot.4/26 Second and last visit. I paid the same $137 plus $35 for a mechanical massage device.7 and 8 months later I received texts telling me I owed $21.99. They billed ******** even though we both knew ******** would not cover my treatment. The had the audacity to tell me they billed ******** a reduced rate of $198. This is fraud!I paid in full. I should owe nothing.Their action injures my credit rating.

  Business response

  01/18/2024

  Airrosti would like to extend our sincere apology for any hardship this situation has caused. We have reached out to the patient and communicated the remaining balance has been removed from the account. We hope this closes out the matter on your end. If there are any further questions or concerns, please do not hesitate to reach out.
  
  Thanks,
  Human Resources

• Initial Complaint

  08/15/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was told by the business that I would have no payment. I asked several times and made it clear I did not want to be seen if it would generate a bill. I was assured it was all converted. A few months later I received a $500 bill from Airrosti and was told that I was responsible for the first two visits in full cost. I was told they could not resolve this because once they billed my insurance they made a mistake.

  Business response

  08/26/2022

  In March, prior to treatment, Airrosti called and spoke with the patient's insurance Representative directly and the Representative confirmed treatment was covered at 100%, no deductible applied.

  Claim was processed towards deductible by insurance company rather than at 100% coverage as quoted by insurance company and patient was sent a bill for remainder.

  Patient called in inquire why a charge was present.  Our billing communication team reviewed the account and filed an appeal on behalf of the patient due to the misquote by the insurance company.

  The insurance company informed Airrosti they upheld their billing decision and chose not to acknowledge nor honor the Representative's misquote.

  Airrosti utilized the initial quote given by the insurance representative when communicating with the patient.  Unfortunately, the insurance company chose not to cover this treatment, not Airrosti.
  

• Initial Complaint

  11/29/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I received treatment for my care there at Airrosti and provided my insurance with BCBS. I have a PPO and do not need referrals. My **** came in that reflected they did not run my insurance. Even in cases where any accidents or injuries occur that are involved in legal claims, my insurance covers it and then gets reimbursed later. They didnt handle my billing properly, and now I have a collections in my credit report files that I need to have removed. I have called numerous times, talked to the people up at the office, and just basically been blown off. Bo have excellent insurance and pay outrageous prices to keep my PPO that isnt even offered to people anymore, and I do that for a reason. Please help me resolve this with them so I dont get harmed for having it on my credit report! Ive been trying to refinance my house and dont appreciate the complications! Thanks.

  Business response

  12/13/2021

  Good morning,

  The patient ***************************** was originally seen on 11/1/2016. We verified insurance coverage, sent email/text, and left a voicemail to review benefits on 10/27/16 and again on 10/31/16. The billing department has attempted to reach out to ****************** most recently on 8/31/2020. It's possible we don't have updated contact information. If you could provide an updated phone number, we will reach out as soon as possible to further discuss how we can help ******************. 

   

  Thank you,

  *******************

  Customer response

  12/18/2021

  Complaint: 16178330
  
  I am rejecting this response because:

  I have had the same telephone number for 15 years, as well as the same insurance provider and information.  I do not see the need to discuss this over the phone, and Im most comfortable with things being resolved via communication in writing through Better Business Bureau at this point in time.  This matter has already wasted enough of my time, and cost me financially by penalties to my credit report.
  

  In order to resolve this matter, I need the company to process the **** through my insurance company using the insurance information provided in the attachments, and then I need the company to contact all three credit bureaus to have the collections deleted from my credit reports.  Thank you for your understanding, and Merry Christmas.

  
  
  Regards,

  
  *****************************

  Business response

  01/05/2022

  Dear *****************************,
  
  Airrosti would like to extend our sincere apology for any hardship this situation has caused. We have previously processed your appointment through your insurance company. The appointment amount billed falls under your yearly deductible;therefore, your insurance did not cover the amount. Since we believe this was not communicated fairly, we will not be requiring any payment at this time and will remove the amount from collections process. We hope that this will close out this matter on your end. If theres any further questions or concerns,please do not hesitate to reach out.
  
  Thanks,
  *******************
  Human Resources

  Customer response

  01/11/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Please leave the complaint on your website. 
  
  Regards,
  
  *****************************

• Initial Complaint

  08/16/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I had Four simple Chiropractor appointments at Airrosti in ******* ** in 2019. I have been sick since ********************************************************************************** Network with my insurance Highmark BC BS to which they were and still are.They are contractually required to only accept the agreed upon amount. At my first appointment they stated I owed ZERO as I had already met my yearly deductible and I was covered at 100%.Highmark paid Airrosti.Now TWO years later they called and emailed me to collect $600.00 for services I have no idea what they are for. I never received an ITEMIZED PRICE LIST when I started therapy NOR DID I NEED ONE AS I WAS COVERED AT 100%. I NEVER RECEIVED AN ITEMIZED **** FOR WHAT THIS ALLEGED $600.00 IS EVEN FOR TWO YEARS LATER. HOW CAN AIRROSTI JUST CHARGE PEOPLE ANY AMOUNT THEY WANT TWO YEARS LATER AFTER THEY HAVE ALREADY ACCEPTED AN IN NETWORK PAYMENT FROM HIGHMARK? It gives Airrosti ************************* to charge anybody anything.

  Business response

  08/17/2021

  Hello, we have looked into this matter on behalf of our patient *************************.  This patient has a policy that we know does not pay Airrostiproperly nor uphold our agreed allowable.  Based on this, we do not want to hold the patient responsible.  Therefore, we will adjust off the balance.  Thank you.  Deborah 

  Customer response

  08/17/2021

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  Regards,
  
  
  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩