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Complaint Details
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Initial Complaint
07/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Previous renter moved out no more than 2 weeks ago. ******** stated they were going to fix some of the fence that we share due to his younger son throwing baseball and daughter kicking soccer ball. Received call from rental company and text them pictures of the fence. Since then not a call. Hate to resort to taking it to this level but unacceptable business practice especially since I am a buyer and not a rental and not destroying property. Please assist.Business response
07/17/2023
I and my associate have spoken with ************** and he told us about the 3 pickets that were broken. I then spoke to the previous tenant that had indeed told ************** that he would replace 1 picket where the top portion had broken off. My associate called ************** and informed him that the tenant was going to go replace the picket over the following weekend. He did not. ************** once again called us to let us know that it had not been replaced. We informed him that when our handyman went out there to do another job that he would replace the 2 or 3 pickets that needed to be replaced. This was, in my opinion, not an urgent situation since the house was vacant and even if ************** had a pet, there was no way that it could get through the fence. ************** called once or twice a day for about a week for a repair that was not urgent. The handyman went out last weekend and replaced the broken pickets. The matter should already be resolved.
Thank you.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.