ComplaintsforSpine Care of San Antonio
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Complaint Details
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Initial Complaint
04/11/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I was referred to this office by my surgeon for pain management of a spinal condition that I have. On my first visit I was scheduled for an injection with *************. I completed the procedure and the office then booked three other appointments back to back at later dates.When the text reminder came through a couple days before, I declined and cancelled the appointments. I called the office and couldnt through as I was placed on hold repeatedly. Several weeks later to try to set up appointment and the manager tells me I owe hundreds of dollars in fees. I asked why and she stated they were for no shows. I explained that I did decline and cancel the appointments and that I had the screenshots or proof of she needed it to fix my account. So she sends me the text and I respond with my evidence and she never fixes my account and says the charges stand. I feel like this business sets up 3 to4 appointments on purpose so that they can obtain extra monies from their patients. I will report to the ***** ************* also but wanted to let the BBB know about what this manager named ***** is doing. Its a shame as ************** is great but this needs to be addressed and corrected.Business response
05/04/2023
Please see attached.Customer response
05/15/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***************************
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Contact Information
20079 Stone Oak Parkway Ste. 1245
San Antonio, TX 78258
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.