ComplaintsforIngram Park Mazda

• Initial Complaint

  06/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On March 22nd my wife and myself walked into I Pac Mazda Dealership off 410 and Ingram Rd. We were in search for a new/newer car for us. We were approached by a salesman who introduced himself as **********************. ****** sat down with us and started getting information from us so he could find something that would fit our budget. ****** found a dark blue 2019 VW Passat Wolfsburg Edition with around ***** miles that was on the lot. We were interested and continued with the financing part of the deal. We were then pushed off to another sales rep from ******* who stated that she was a manager from another location. Everything seemed find and financing was approved with a $2000 down on car which we provided. We test drove car noticed TPM sensor was on but was told that tire just probably needed air. It seemed like a legitimate excuse and closed on deal. We were explained that the car was still covered under original manufactory warranty being that it had very little miles and GAP was purchased. We also were issued 1 year of free oil changes and tire service. On May 16th, 2023, the car was due for oil change, so I contacted Ipac Mazda to schedule service. I was able to bring in car on May 19th, 2023 and drop off at around 8:30am. I was contacted and was informed that my car was ready for pick up later that day. When I was 1st contacted about my car being ready for pick up, I was also informed that there were some concerns that needed to be addressed on the car. Ist that the cars front tires had very bad inside wear and that they needed to be replaced, 2nd that the car needed a wheel alignment asap. So, when I got to dealership to pick up car, I was told that everything would be fine and that there no major concerns with car that the tires still had around ****** mile worth of tread. On May 22nd after having the weekend to think about what I had been told I contacted ****** my sale rep to explain my concerns. I made a trip back to dealer to voice my concerns and at that time asked if the car had prior damage and I requested a CarFax. ****** was pulled and car had been involved in a accident on 8/162022 with Left Front and Right Side Damage. I asked why I wasn't informed of this issue before I purchased car from them. I was told it wasn't a big issue and they would try to resolve it. While spending most my morning waiting for ************** and Sale Rep to decide what they were going to do it concluded that the car was fine and that the Tech that had stated the issues with car was just trying to up sale me. But again, I was reassured that the car was good to go. On June 15th, 2023, we started having problems with car again this time A/C went out, gas gauge & temp gauge wont work, TPM Sensor light on and engine light on. I called Ipac Mazda on June 16th and explained what was going on and I was told to take it to a ********** dealership so the work could be put under warranty being that it was still way under factory warranty. So, I contacted *********************** off 410 and ********** set an appointment to drop off car on June 19th. Car was dropped off I explained what problems I was having with car to intake service rep, and they took car for service. On June 26th, 2023, I receive a call that car has some issues and that I will need to come to ****** Service to discuss problems with the car. On June 27th I went into *********************** and spoke to ***************************** about issues with car. I was told that the car wasn't safe to drive and that the Tires had very bad wear towards the inside that wires were exposed. Also, that the car needed an alignment and that the Ambient Temp Sensor, male connector wire side and bracket needed to be replaced. It was also stated that the car showed it had prior damage underneath due to a plastic scoop was missing and which caused the sensor from getting damaged. The cost of repairs was going to be $2321.87 and wasnt going to be covered on any warranty. I still had to pay diagnose fee of $95.00 so I could get the car released. ********************** advised me to take it back to Mazda and have them either do the work or pick up the tab on services and they would do the job. I then proceeded to take it to Mazda on June 27th and had set up appointment with my original sales rep from Ipac Mazda ******. I arrived at Mazda and explained to him what I was told and refreshing his memory that I was told by them that there was nothing wrong with car and prior damages that I was informed about before buy car. After spending around 3hrs being pushed off to ************** and even the Financial Rep I was basically told sorry we cant do nothing for you. AS IS it what I was told. I explained to them that I could of went to any ********* car dealership and expect this kind of service but I came to a Bigger Dealership with good reviews and this kind of treatment we receive. We haven't even come into our 3rd payment on this car and issues have started already. I then left ***** feeling let down and upset that safety of my family isn't a concern to them. I proceeded to try to fix some of the issues myself and went to purchase new tires and alignment. When I saw the wear on those tires, I just thank God that nothing happened to my family or myself while driving. I have pictures of the ridiculous amount of damage to tires and once again carelessness and empathy that a dealership like Ipac Mazda would even acknowledge. I'm not waiting any extras I'm just asking to have my car fixed completely so I wont have any concerns that this car is safe to drive and in comfort with A/C. and no engine light ON.

  Business response

  07/11/2023

  The General Manager spoke to the customer and stated what our policy is when a customer ask for a Car Fax on a vehicle.  We as a company provide that at no cost to our customers and will kindly provide that at all times.  Customer had purchased a warranty during the process and if covered items breakdown, then those items would be repaired under the limited warranty.  Please come into our store and we can inspect the tires and if they need to be replace we can do that for you. 

• Initial Complaint

  10/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  This is*** was never resolved I was left with a broken vehicle and they did not want to own up to the damage they did to my vehicle while in their facility for a week in their bay. The owner says they aren't liable yet it was on there property and his technicians messed my vehicle up beyond repair. Please help to come to a resolution as I am now going to *** in regards to this is***.

  Business response

  12/08/2022

  See attached statement.

  Customer response

  12/20/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *********************************

• Initial Complaint

  10/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Complete scam artists.**** in from ***** to *********** They picked me up in the ruck (on purpose I would later find out)Drove it home Drove it the second time several days later and the check engine light came on Long story short, timing chain was bad and cost about $5,000 to fix The mechanic I took it to said any high level inspection would have found it.They were unwilling to do anything for me, even though I offered to pay for the majority of the repair.I plan on filing a lawsuit.DO NOT BUY A CAR FROM THIS PLACE

  Business response

  10/17/2022

  Response from our GM

   

  This customer inquired online about this truck. He lives in ***** and wanted to buy it for a VERY low price.The unit had gotten old in inventory so we made the decision to go ahead and accept the offer. We sent the customer video and pictures of the truck and agreed on a final price. The customer flew in and our salesperson picked him up at the airport in the truck he was buying in order to give an immediate test drive as the customer had stated he was in a rush and wanted to get on the road. After the test drive the customer started asking for a price reduction due to minor cosmetic flaws on the pre-owned truck. He asked to speak to the sales manager who explained to the customer that we had made him a special deal and that we would not spend any money to do anything more to the truck, and offered to cancel the deal then and there if the customer wanted anything more.The customer agreed to move forward with his purchase with the vehicle AS-IS.He signed AS-IS documents stating that he was purchasing a used vehicle , that there were no implied or expressed warranties, as well as our Used Vehicle Condition Disclosure. The customer read and signed all forms regarding the vehicles condition and took delivery of the truck to drive it back to ***********After having it for 2 weeks and supposedly only driving it twice the check engine light came on. The customer called and stated that he took the vehicle to a respectable repair facility where he lives, who advised him that the truck needed a new timing chain and that the vehicle had not been inspected by us prior to him purchasing it from us. The customer said he wanted the store to cover the repair. When our sales manager explained that he had purchased a pre-owned vehicle and that we had put it through an inspection prior to sale and we would not cover the repair cost he became belligerent on the phone and started threatening legal action. At that point, after the customer started screaming and cussing our sales manager terminated the phone call. The customer repeated the same process for 3 days with different managers.

   

   

• Initial Complaint

  11/04/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Went to Mazda service to have my A/C checked out and how much to repair. I also ask them to check my emergency brake. When you used it the dash brake would not go off. I also ask them to give me a price to repair. After having the car for a week they finally called and said it would be over $1,800 for repairs. I told them no to do anything and I would pick up the car on Monday. When I went to get the car it was $345.00. I ask them what was the $345.00 for. They told me they had tried to put coolant in to the A/C system and did a brake check on the car. The A/C was $220.00 and the brake check which was not ask for was $125.00. I got a price to fix the A/C of $1,100+ but nothing on the brake check that I was charged $125.00 for. I would like the $125.00 back for the brake check and most of the $220.00 back for the A/C check because we did not approve the coolant to be injected into the system. All I wanted on this was a cost to repair.

  Business response

  11/16/2021

  We sent the customer a refund.sd

  Customer response

  11/16/2021

  Complaint: 16091782
  
  I am rejecting this response because:they still charged me $135.00 for A/C evaluation to repair. They installed refrigerate with out my approval. All I wanted was a cost to repair. 
  
  Regards,
  
  *********************

  Business response

  12/13/2021

  The service manager believes that we have done all we can to satisfy this customer.

  Customer response

  12/13/2021

  Complaint: 16091782
  
  I am rejecting this response because:
  
  Regards,
  
  *********************

• Initial Complaint

  07/22/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased my car with warranty included, since I've purchased my car I've had to take my car in 7 to 8 different times and have been accused every time that I'm using my breaks during, auto drive (I don't use auto drive) or that it's a different situation but it's not....or either it can't be duplicated. I purchased a new car so I won't have any concerns. And that I felt that if issues occur over and over that they would be resolved. Currently no one can tell me what is wrong with my car and in a rotation of loaner cars. I need my car fixed permanently or replaced.

  Business response

  08/02/2021

  Here is the response from our Service Manager that is dealing with the customer. Still working on getting the issue resolved.

   

  ****************** car has been heremultiple times pretty much for the same reason. 
  Her car is here now and I spoketo  ****************** on Saturday.  Her car was not acting up, But startedacting up on Saturday while she was here.
  I told her I would call her backon Tuesday at 10am. 
  
  This repair order has beenopened since the 12th of this month.  She picked up her car onthe 10th and brought right back Saturday after service closed.
  
  Mazda tech line has beeninvolved since the beginning

  
  

• Initial Complaint

  06/01/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  About 2 weeks after getting an oil change at this Mazda on my CX-5, my oil light came on on my dash. As soon as I noticed it, I took my car directly to the dealership where it was smoking. I was told oil was all over the inside of my car, I was out in a loaner, and sent on my way. I got a call that a part was needed, which was ordered, and took over 6 weeks to get, which was delivered without the proper tool to install it. After much back and fourth and little transparency, I called Mazda Cares, their customer service to get clarity in what was happening. At this time, I was told from the dealership and from Mazda cares that once my vehicle was returned, I would get a call and I would be compensated for my car payments for the time my car was in the shop. I have tried to reach out to Mazda Cares with no answers and I am told “someone will call” me back, but it has not happened. I have called several times with no answers and no call backs. My car was in the service depart for 11 weeks.

  Business response

  06/01/2021

  Customer had a loaner the whole time. Mazda care got involved cause was a part that was in back order. Out of our control. We gave customer phone number of Mazda care or customer assistance  they are the ones that never called her back, we spoke with **** **** several times. I forwarded this email to our Mazda rep. Mazda care is the one that promised to help and they never did.

  Customer response

  06/01/2021

  Complaint: ********
  
  I am rejecting this response because:0 recognition of the issue has been given. The part took 6 weeks, but within that 6 weeks I was told multiple times that my car was ready or would be ready for pickup, only to then find out that my car was not ready. You acknowledge the first 6 weeks and the part being back ordered, which was not you fault, but the miscommunication and non-transparency through the following several weeks, which you still had my car, is your establishment’s fault. I have also tried to specifically reach out to you multiple times with no response. I would also like to add that I was, in fact, told by someone in your service department that Mazda Care would help with reimbursement. When I mentioned to the service department that was uncomfortable driving by car because of all the back and fourths and lack of communication I was told, “I don’t blame you.” I would like some acknowledgement of wrongdoing on your end and I will take up this complaint with Mazda.
  
  Regards,
  
  ****** ****

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