ComplaintsforMovin On LLC San Antonio and New Braunfels

• Initial Complaint

  12/09/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Date of service was 9/30/2021. I paid the owner, *********************, of MovinOn, LLC a total of $2620.00 with my credit card plus a cash tip of $100. He had asked for a tip. Nothing on my invoice was really specified except for the number of workers, time worked, tax, and fuel cost. He used a calculator and gave me a total. After, I had paid, one of his workers came to me and told me to recheck the receipt because he usually charges everyone around $2600.00, regardless. His workers also informed me that he was driving really slow from one place to the other to get more money. After getting situated in my new house I tallied up what he'd put on the invoice (# not shown on invoice) and found that he had overcharged me $542.50. I called him right away and he said he'd look into it. He finally admitted to making "a mistake" and would immediately send a check to me in that amount. I have repeatedly texted him (to document) asking for then demanding my money back. I have still not received my money even though he claims to have sent a check to me twice now. A piece of furniture was also badly damaged. I sent pictures to him but he refused to take responsibility for that. He said his workers probably forgot to take pictures of the damage because he was sure it was previously damaged. I assured him it was not and that fresh splits in the wood were clearly visible in the pictures that I sent to him. The invoice has a damaged goods liability section of $0.60/lb but he even refused to pay that even though that wouldn't even cover a fraction of the cost to repair or replace the damaged furniture.

  

  Business response

  12/09/2021

   

  My name is ***************************, ** and I am responding to the complaint of *******************************.

   The customer is correct that we have been in contact with one another after 45 days since we moved her belongings.

   I was informed that I over charged her in which when I could find the time, I researched her move and found out she was correct

   and apologized and had a check written out to her the next day and mailed it to the address she sent me thru a text. 

   After over a week went by and she text me again and told me she did not receive the check. I checked with my bank and

   I had the check dismissed and wrote another check I told her I would deliver to her since we guessed the mail person put it in the

   wrong mailbox. Being the Ower/CEO of a moving company, I was still very busy, so I mailed the check to her again. After awhile

   she texted me again saying where is my check as well as stating some cruel and childless insults to me. I once again told her that

   I was still working crazy hours so I mailed it out to her again. She said she never received the second check so I had to cancel the

   other check like I did the first one. Now that business has slowed done because of the time of the year, I plan on calling her and asking

   her where we can meet so I may hand her the check. Why she is not getting her mail is beyond me.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩