Business ProfileforECO Scapes of Texas, LLC

In October 2022 we contracted with Ecoscapes of Texas, LLC, to construct a flagstone patio. This was to include reinforcement for the hot tub which was done. Within a few weeks, there were issue with some of the flagstones breaking and chipping off and holes forming along the mortar. We contacted the company and they sent out the same crew to repair. Again, it looked great for a few weeks, then other areas began to chip away, holes developed and wider cracks formed. Upon contacting the company, we all agreed to work the repairs AFTER the holidays. About the third week of January, the same contractors came out again. The supervisor was visibly irritated that I had contacted the company but came over and talked about a plan to make repairs. He said he was going to go over the patio with a fine tooth comb stating he had fired one of his workers for his shoddy work. When they returned for repairs, his worker whom he stated did shoddy work, was with him. I didn't question that. About 6 weeks later, mortar started to chip, cracks again and low areas that hold water developed. I contacted the company again and they sent out a different contractor. This contractor told us the mortar used previously was bad mortar, but he repaired the visible cracks and things I had specified. Here we are June 2022, and there are multiple cracks, chunks broken off, low areas getting lower, mortar flaking off. The response I got from the company today is that this is normal wear and tear. 8 months and this is normal wear and tear? I would expect there will be more and more issues with it if this is just 8 months worth. I have since tried to call, but believe that they are not taking my phone calls.