ComplaintsforA & A Remodeling

• Initial Complaint

  01/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  We hired A&A Remodeling to handle a relatively simple house remodel for a ***** ** home. The project was supposed to cost $72,673.87 and be completed in 3 months which would have been October 31, 2023. Unfortunately the project stalled very early on and it was apparent that it would not be completed in time. ******, the owner, was working on the property directly and we spoke with him almost daily. He did not follow the contract and made adjustments to work to be completed, finish outs promised, and left the roof exposed causing many water leaks which affected electrical systems and the like.****** continued to state that they were getting closed to finish but kept blaming delays on city inspections. Once we got a little more aggressive it was discovered he did not apply for necessary permits and our project was red tagged by the *******************. We had paid $66,453.88 of the contract and the roof was not completed, neither of the 2 bathrooms were completed, the **** was installed without complying with code and could not pass inspection, the flooring was yet to be completed, and closets were not completed. We provided a list of over 100 items that were not done and needed to be completed. He quit responding and disappeared after the project was locked out by the city. We terminated his contract and moved on with new bids. The damages we have suffered are well over $50,000 and growing. It will get completed eventually but this contractor needs to be stopped. One of my biggest complaints was that i showed up unannounced one day and the whole place was heavily smoked out with marijuana and his contractors on the job along with the owner were simply smoking weed on site which is unacceptable. We addressed it and that was one of the last times we spoke with him on site. He admitted to smoking marijuana on property and admitted it was not professional and vowed it would not continue.

  Business response

  01/29/2024

  Good afternoon. We apologize for any inconvenience we may have caused you. We Pulled nessaccery permits to start job which is still in my name.id comply with the city to get it corrected. We where flagged by city due to ac company not paying for the permit on time. ********** said it has passed. As far as the job itself was stalled due plumbing. We wre not able to finish the restroom dur to the plumbing and couldn't prodceed with the restrooms. Plumbing did pass of my understanding. It was a older home that needed a lot of attention and repairs. Roofing was subcontraced and had lots of issues with this roofer front the start. We took pictures of everything we did in and outdoors of the home.We are here to make things right and move forward. 

  Customer response

  01/29/2024

  Complaint: 21209853
  
  I am rejecting this response because:  The response sounds like they want to help make it right and move forward.  The rejection is because they are claiming they filed for all necessary permits.  This is not the case and currently we are red tagged which means we cannot start work until the strike team clears any and all challenges they have.  No electrical permits were pulled and now all walls are going to have to be opened and electrical completed to meet code.  Once that is done the expense to close the walls will but on us and will increase the overall costs.  I really am not sure what the contractor could do at this point to make it right except refund the money we have paid which we will now have to spend on a new contractor and complete items already paid for that are not completed.  It can take quite a while to get inspections completed so we are not sure what will happen at this point.  The **** and plumbing subcontractors are claiming to be owed money and threatening to place liens as well so if those parties can be resolved that would be helpful. 

  We have not been able to get a response from the contractor in approximately 3 weeks so having them reach out to us or take our calls would be a good start to moving forward.

  Regards,
  
  *****************

  Business response

  01/29/2024

  We can check on inspections for the house for  the plumbing and ac guys. Plumbing did passed. I have the paperwork on it. Ac guys already passed inspection they stated.  I am in contact with both contractors.  They owed a balance due to finals which we have already talked to them. Electrical update was already done beforehand and the girls where talked to about it. Electrician did what was on contract and updates. After walking with the strike team due to the  permit not being paid on time from the ac company.  They did pay and l paid all nessaccery permits for plumbing and ac . We did what we where ask by the strike team. Everything was done with permission and permits. We are willing to get this going for them as permits and strike team so this house can proceed. I attached the plumbing inspection. Waiting on ac company to do the same.

   

  Customer response

  01/30/2024

  Complaint: 21209853
  
  I am rejecting this response because:  the contractor admits the strike team is engaged and his proof shows that the gas is locked out.  Once the strike team is engaged you cannot get a normal inspection so our first inspection is 21 days from now.  This project was supposed to be done 10/31/2023.  Glad to see the responses from the contractor but we have been unable to get communications for over 3 weeks.  Last inspection was on 1/11/2024 but the **** is still not passed because the **** was not properly braced internally and the Plumbing permit inspection that the contractor attached has conditional approval; not approved, and the lockout of the gas has to be remedied first..  

  I have requested all documents through the city for inspections to review all inspections further.  The strike team became engaged to my knowledge on 12/23/2023.  The only good resolution will be some form of refund of the payments made.  Absent that we will not need to continue the back and forth.  We expected to spend 3 months and roughly $72K in repairs.  We have surpassed that deadline by 3 months and we have another  $50,000 in repairs at least to complete the project.  

  The last time the contractor was on site was 1/8/2024 and we were asking that the roof on the garage which was paid for in November be completed.  They placed shingle bundles on the roof and left.  The contractor was not present for the 1/11/2024 inspection which did not pass.  Unfortunately we terminated this contractor and moved on at this point.

  Regards,
  
  *****************
  
  Regards,
  
  *****************

• Initial Complaint

  11/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I hired contractor for remodeling project. Started good then delayed over and over. Due date was Oct 31,2022. Last time contractor worked was Nov 1st. On Nov 14th he came stated my remodeling would be complete in a couple days. Gave excuses why it wasn't done on time. He was beginning what should have been my fireplace with mantel. As he walked to my door he noticed they was someone working on 2 separate room APART for the work I had hired him for. These room were going to be a next project I wanted to start after he completed on Oct 31. But since he delayed 2 weeks I hired a different contractor because I had. Overall due date for everything by Nov 20th. He knew the contractor I hired because he uses hires him for project himself. Mind you complete separate contractor NOT his employee on payroll. He threw a fit because this complete different contractor didn't ask him permission. And he drop off what should have been a fireplace but looked like scrap wood a 10 yr put together and told me to tell that contractor to finish the job I had paid him to do. And won't return calls. I paid him 1st Payment (50%) $4,966.20 10/7 $2000. Zelle 10/8 $2000. Zelle 10/8 $966.20 cash app 2nd Payment (15%) $1,489.86 10/20 $1489.86 3rd Payment (15%) $1,489.86 10/21 requested early to pay worker he hired The amount of work that he has done does equal the amount I have paid. There is more work to be done and still has product (doors,trim, tile) that he refuses to give to me. All because he didn't like I hire someone else to work on a different project due to him delaying the project I hired him for.

  Business response

  11/21/2022

  Thank you for you taking the time to communicate to why our services did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issues. In addition, we will further evaluate how we can prevent from this happening again in the future.  Please accept our sincere apology for any inconvenience we may have caused you.

   

  ***The chimney was not complete due to another contractor who took over our job due to covid. W

  Customer was not charged for any additional work we  completed in the process( New door leading into bathroom sheet tape and float was not charged) Only new door in bathroom, base board (10ft). Chimney was to be complete in the home but was not due to another contractor working at home. This was not the first this unlicensed contractor did this to my company. 

   

  Again we highly appreciate your feedback and assist us to further better us.

  Thank you, 

  *********************************;

  ************ 

  Customer response

  11/21/2022

  Complaint: 18439034
  
  I am rejecting this response because:

  As I stated in the original complaint the contractor I hired was for a completely different project. Work being done currently done from that contractor was 2 bedrooms that are NOT listed on contract.  The issue between those 2 contractors should have nothing to do work I hired ****** for. As stated in contract was the fireplace.  As well as other work. With pictures he himself provide shows work not completed.   work being done currently in bedrooms that I hired new contractor to complete.  I have video proof from my home security system that proves he was upset about me hiring another contractor that had nothing to do with him . Him stating he is not mad at me but at other contractor . And me explaining that we hired him separately from project. And ****** saying tell he to complete my work then. And ****** bringing fireplace stating clear as day that he would return to complete when that contract leaves and then he would bring my bathroom door today. Video has been downloaded as well as pictures of before and after as well as work being done in separate project and will be used as proof if this doesn't get resolved by ****** himself by refunding at least my 3rd Payment . That I will used on my claim that my lawyer has confirmed is sufficient proof. 

   

  
  
  Regards,
  
  *****************************

  Business response

  05/23/2023

  To whom it may concern.  

  Thank you for you reply.  Again we do apologize for the inconvenience. The only thing that was outstanding was a  bathroom door the customer was getting and a $300 chimney build and install with tile. The existing flooring in kitchen is no longer available and talked to ******** about that. There is still a remaining balance in the contract that was not paid. There was additional framework for the living room flooring due to being water damage not in contract.  Also plumbing pipes remove and cap also not on contract and completed and  not in contract that we did as well. We also rewired and ran 220 wire  for existing electrical oven to oter side of kitchen thats was also done that was not in contract. We can definitely back charge for this things but at this point, I suggest we off set this contract. My company will definitely learn from this missed opportunity with this customer. I believe in second chances with this customer and if  wants to work us  so we can getb this right or we can move forward making sure both parties are satisfied in this matter. Thank you again 

  A&A Remodeling LLC 

  Customer response

  05/23/2023

  Complaint: 18439034
  
  I am rejecting this response because:

  *************** to ****** claimer that work was not in the contract.  As I provided the original contract is CLEARLY states what is included. "

  Water Damage - clearly on contract. 

  Electrical and Plumbing - Clearly on contract.  

  If you review the contract each item he list has the the amount **** next to it.  I honestly feel now that I had to deal with this issue. ****** does this so the he can claim he didn't charge.  But nothing in contract has a price except at the end for labor and materials. A total price.  Please review original photos and see if work was completed.  Would you like this work done at your house.   He actually put his foot in his mouth by stating a $300 chimney because according to his contact there is no amount listed there.  The door he states I was going to get is false. He said he needed my 3rd payment to be order to get more supplies and/or pay his contractors. Which included this door.  There is no REMAINING balance left because the amount of work and the amount I paid DOES NOT EQUAL. I have bank statement showing where I have sent him 3 payments.  And the 2nd and 3rd was only 1 day apart because I actually trusted him.  All this could have been avoided had he just completed the work.  He never actually did any work. He would send sub contractor that he would hire to do the work from him. They were NOT his employees or on his payroll.  I have proof of that also.  I choose to hire one of these contractors to do additional work that was NOT listed on contract.  This work was originally going to be offered to him but since he could not complete his work, and the work he had done was not up to standard, I chose to hire someone else.  And because of this, he quit.  He threw a fit.  I have video of him throwing a fit because of this.  It clearly states that this INDIVIDUAL employee should have asked for his permission to take on this job. Even thou it had NOTHING to do with the work I hired ****** for.  I have pictures of the so called completed work.  it has cost me much more then his so called remaining balance to fix and finish the work I hired him for.  I originally was onlly asking for my 3rd payment to be returned.  $1489.86.  I tried to settle this thru *************  I called text him.  He refused to respond and has since block me.  So much for customer service.  As for giving me a second chance, I will respectfully decline.  I will not be letting this company into my home.  I too would have given a 2nd chance had he tried to make things right and not ignore me. But that opportunity has long passed MONTHS ago.  His causal threat to back charge is welcomed, according to my lawyer I have more than enough proof to support my claims sued.  With his response I feel this will not be resolved.  I will be looking into persuing my option for legal action which will not be limited to just my 3rd payment I originally was asking for. 

  
  
  Regards,
  
  *****************************

  Customer response

  07/20/2023

  [A default letter is provided here which indicates your acceptance of Mediation. If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID .********, , and find that Mediation is necessary.

  Regards,

  *****************************

  Business response

  07/20/2023

  [A default letter is provided here which indicates your acceptance of Mediation. If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the consumer in reference to complaint ID .********, and find that Mediation is necessary.

  Thank you.

• Initial Complaint

  06/07/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We hired A & A Remodeling to remodel 2 bathrooms to be started on Monday and to be completed in 2 weeks. Quote of $20680.00. ****** owner started work after receiving 60% $12, 376.00, Balance would now be paid to his wife's account. Day one was Demo day, Day 2 not show, Sporadic excused to not complete work, In short he lied and did not get permits, he brought an electrician and a plumber who we suspect were not licensed. He tore into our hallway wall with a drill and our Living room wall too. Plumber broke the water line affecting the water pressure. Tile applied was done in very poor quality and we had to remove. Permit inspector came in and reviewed work done. Reinforced 2x4 not installed to code, Plumbing not secured, Inspector stated that we should contact Police to make a Police report about theft. ****** contacted me to inform me he would find out how much work he did and deduct that from what we paid him and refund the remainder by Friday. He has not.

  Business response

  06/07/2021

  To whom it may concern. A&A Remodeling apologies for any inconvenience and is completely committed to resolving the issue at hand. We are completely responsible the task at hand and
  do apologize. Our company successfully deals with hundreds of customers every year and built on reputation on our work. We will definitely try and resolve this issue and make sure this customer get what they deserve.

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