ComplaintsforNDXteriors, Inc
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Ndxteriors had a representative come to our neighborhood to fix the roofs of the those affected by a storm in ******** 2018. We hired them they got the permits they did the job now it's 2023 and we have a leak. The job is supposed to be warrantied for life and we cannot get in touch with anyone from ndxteriirs. I have emailed some person named **** who's supposed to be the *** of the business. Their *********** office closed after I guess they finished the jobs in *********** and the main headquarters is in *****. Only once did this person **** email me back with my husband's name asking where we're located. My husband also spoke to this person of the phone early on as we were trying to get in touch with *********.Initial Complaint
07/28/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The company installed the new roof last year during Covid-19. The roof is leaking and potentially mold now. We have called and left several messages and no call back. I get it, COVID, but they installed the roof during Covid-19.We referred family too. Shame on them for taking advantage of a widow whose spouse died from COVID.Business response
08/20/2021
Spoke with customer offered to fix the leak, one informed me that he had fixed it. I offered to reimburse any cost and time and he refused.
We have no records of messages or calls from **************** in our office. Maybe he was contacting an old representatives personal number.
Thanks,
Neil
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.