ComplaintsforSteam Master Cleaning
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Complaint Details
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Initial Complaint
04/11/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
booked a rug cleaning appt. as the rug was drying there appeared to be many blue ink spots. called the company and service guy came out, and owned his mistake said he shouldnt of rinsed it. He took the rug to the company warehouse where they had it for 3+ weeks and it came back with the same results. Same ***************** delivered it and appologized for his mistake and said the company would make it right. After i sent them the reciept for $5000. they were not trying to help manager "will" called and said they cleaned it to company standards and we should of had it warehouse cleaned originally. Will said they would not replace it rug is 6-8 months oldInitial Complaint
12/27/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I have been receiving Phone ************** from ******************************* stating they're calling me from Steam Master Cleaning. I don't have an account or ever have used your services at all.I used ******* Steamer on 8/2017 once.Now, I'm getting calls & emails from your company.Was my information stolen from them?Stop contacting me & remove my ************** from you system.THIS IS FRAUD.Business response
12/27/2022
We made contact with *********************** at the Home & Garden show Spring of 2019 and he provided us with his information.
I apologize for the situation, I have updated our database and ***** will not be contacted again.
Thank you.
Customer response
12/30/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***********************Initial Complaint
09/29/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
So uncomfortable with the technician and his comments that I waited outside in my car. He asked questions that were not appropriate asked if I was living alone and if I was doing all the work by myself I gave one word answers and left the house . Complete disregard for social ques and was disrespectful Made a formal complaint and NEVER heard back Like the didn't care , this technician is allowed to sexually harass females with no response from the company. I am not the first and won't be the lastBusiness response
10/11/2022
This complaint is for the wrong company. We have never serviced anyone with that name, address or phone number. We are in *****. This complaint is form ********. Please remove our name from this complaint and find the correct company to contact. Thank you
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.