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Complaint Details
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Initial Complaint
05/17/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
- Date of Transaction : 5/13 -Place San Antonio KOA -Problem: Bed Bug infestations -Lack of resolution -No contact from management -Blood-born pathogen risk -Contaminated sleeping area with blood from bed bug feeding ************** acknowledged and and identified numerous adult bed bugsBusiness response
06/22/2022
On 5/14/22 at 5:30 PM, **************** came to the registration office and indicated she had bed bugs in her Cabin with photos she had taken. The desk clerk contacted the manager and emailed the photos. The manager had left the property for the day. The manager instructed the staff members to inspect the cabin. The staff did so and did not see any bed bugs. Since there were no other vacant cabins, the manager authorized a refund for their entire stay. The desk clerk made the refund and apologized. The following day the mattresses and linens in the cabin were thoroughly inspected, and no evidence of bed bugs were found. Although none were found, the cabin was closed and treated.
***************************, President
Alamo Kampgrounds, Inc.
************
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Contact Information
602 Gembler Rd
San Antonio, TX 78219-3122
Business hours
Today,8:00 AM - 8:00 PM
MMonday | 8:00 AM - 8:00 PM |
---|---|
TTuesday | 8:00 AM - 8:00 PM |
WWednesday | 8:00 AM - 8:00 PM |
ThThursday | 8:00 AM - 8:00 PM |
FFriday | 8:00 AM - 9:00 PM |
SaSaturday | 8:00 AM - 9:00 PM |
SuSunday | 8:00 AM - 8:00 PM |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.