ComplaintsforSouthern Careers Institute

• Initial Complaint

  04/28/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I began going to school for Southern Career Institute February of 2022. I wanted to further my career as a Medical billing and coding associate. I was harassed and showered with great incentives. The loan that was quoted, is now 3x more than what was provided. Also another incentive was we were to choose 1 free certification after we passed this was a lie as well. I also have not received my Southern career diploma and I graduated February 2023, unfortunately only receiving a text message letting me know that I graduated. *** continues to promote a certification that is not worth anything. NO company honors a certified billing Coding specialist (CBCS) certification. I am in now in debt $9,000 for this certification and school. Upon research and networking the certification means ABSOLUTELY NOTHING. This is a case of predatory lending. What is Predatory Lending? Predatory lending practices, broadly defined, are the fraudulent, deceptive, and unfair tactics some people use to dupe us into loans we cant afford and provide incentives. I have asked multiple members of the *** career services staff are there any alumni we could speak with to see if there was any hope. I received no answer. This is completely not fair, and no one is acknowledging me at Southern Career Institute. There are many other students affected but didnt know which route to take. I hope this complaint reaches the right individual. Please help I really would like the better business bureau to do research and investigate. Or actually call *** and listen to the lies. Please help me or others either shut down this part of the certification that they are offering or remove my loan from this school Im willing to compromise and have a student loan towards something that can help me but I will NOT allow my money to be stolen away from me and ruin my credit, while this school is still in business ruining peoples lifes.

  Business response

  05/08/2023

  See attached document.

  Customer response

  05/08/2023

  Complaint: 19991406
  
  I am rejecting this response because: it took for me to report them in order for a response. They havent yet said another about my diploma nor has anyone advised assistant regarding me trying to achieve another certification upon completion of my certificate. Not only that I was not mentioned of the ***** until this year. I was told ***** it was WAY to late and near the end of my course. Its not right I had to reach out just to save their jobs while others are getting financially robbed of a certification that the director of NHA cant explain anything on their own website.
  
  Regards,
  
  ***********************

• Initial Complaint

  12/02/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  This year I enrolled at SCI to receive training to become a medical assistant. Initially I made my advisor aware that I would only be able to take evening classes in person because of my work schedule and because I wanted hands on training. Over the past 5 months it has been difficult to get the courses completed due them being short staffed and not having in person classes that I pay for. I was told that I would have to come in during the morning and take off work to get my hands on training credits but could not make it since I work full time during the day. I do not believe my education and experience should suffer due to being mislead by southern career institute when they offered a program that they could not provide.

• Initial Complaint

  06/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Upon transferring to the campus at the ************** location I was called into the office on multiple occasions do to me telling another Instructor from another part of the Institute I did not wish to talk to him I was bombarded by the the welding instructor, the finance officer and then later into the administrators office in accord to my disrespect towards him and other staff while trying to help in my transfer which had to be done during the class hour. Was then berated by the same instructor and the finance officer. Upon telling another student I did not wish to talk to them was then reported to the Admin Officer and told that I was impeding the duties of the personnel within the institute in the day. While in the office I requested a write up to constitute the end of the disputes against my favor so that I could go black to class. My request to return to class were all refuted in the guise of me being disrespectful to the staff and students. Upon this the Admin was in the class with which I was in for the rest of the day listening to disrespectful comments along with no follow *** with any of the other people at all to resolve the issues. Had a meeting on the instances with two personnel and they informed me that the ways of the other people were to help me to learn how to deal with troublesome patients once into the medical field. Upon making a complaint about the loss of class hours nothing was said. In two days of being there my table was sprayed down with f cologne. Upon the exit of the class I mumbled about the response of the admin Officer and was instructed to leave the premises while multiple people were cussing, and making comments during the course of the class. Harassment in two days led to me being expelled with no suspensions . I contacted SCI HR to file a formal complaint. Upon my absence another private meeting was held in which I was informed after 1 write up that I would therefor be expelled from the program in entirety from every location. .

  Business response

  07/01/2022

  Southern Careers Institute denies any allegations of discrimination against ***************************.  ************** was repeatedly advised at our ************** campus for various violations of the student code of conduct, leading to being expelled from the ************** campus.
  
  ************** has since met with the campus director at the Southern Careers Institute **** campus and has agreed to abide by the student code of conduct. He will be allowed to continue his training at the **** campus under these conditions.  Southern Careers Institute considers this matter to be resolved.

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