ComplaintsforCrash Champions Collision Repair
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Complaint Details
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Initial Complaint
01/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had my catalytic converters stolen off of my 2006 ****** Tundra at work. It was covered by my ********************* One of the places I could go according to my insurance policies was Service ***** *** Crash Champions. As you may k*** catalytic converters are hard to get. Service **** told me that it would be at least 8 months before they would get them in, maybe longer. Every time I call them they tell me there is no update and they will check with the supplier. I never get a call back or status update. It has been 18 months *** and still nothing. Now that they are crash champions they will not return my call and list my repair as complete online. My insurance has paid, but no service was provided.Business response
02/13/2024
Per General Manager, ***************************: Good morning,
I looked into this and we did a temporary repair with Aftermarket converters which was approved by state farm. He have a new parts manager as of Monday and was able to locate one Cat. He is still trying to find the other one.
Thank you,
*******
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.