ComplaintsforHonducar Autoservice And Collision Center
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Complaint Details
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Initial Complaint
09/29/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I was in a car accident on July 13, 2022 and chose Honducar Collision to manage my repairs. As of today, my car repairs are not complete and every week the associate pushes out the completion date another week. I had used all of the rental days available through Geico and was told by **** that Honducar would pay for my rental for "as long as needed" as my car repairs were not yet complete. **** also told my *************** Adjuster and Enterprise rental they would pay for the cost of the rental. Today, Enterprise called me to let me know Honducar has not produced a credit card for the deposit, despite multiple requests, and they denied paying for the rental car. Honducar has told me week after week that there are delays because of my car needing to be painted or the windshield needing to be ordered. According to my Geico adjuster, the repairs should have been completed long before we got to this point. Honducar has requested several supplemental inspections from Geico, which has been addressed by Geico with no more than 3 business days. I still cannot get a straight answer as to why the repairs have not been completed and now will be looking at a rental car bill over $1,000. That amount continues to grow daily as I need to retain the rental car for my job. **** from Honducar told me to expect a phone call from the supervisor today but I have not yet received a phone call.Business response
11/08/2022
Good morning, Talked to ********************* today, she stated she is very pleased with the outcome of the claim. ********************* stated as soon as she picks up her vehicle this thursday 10/27/2022 will contact you and let you know the resolution.
Have a great Day.
Customer response
11/08/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*************************************
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Contact Information
10470 Culebra Rd
San Antonio, TX 78251-3602
Business hours
Today,8:00 AM - 6:00 PM
MMonday | 8:00 AM - 6:00 PM |
---|---|
TTuesday | 8:00 AM - 6:00 PM |
WWednesday | 8:00 AM - 6:00 PM |
ThThursday | 8:00 AM - 6:00 PM |
FFriday | 8:00 AM - 6:00 PM |
SaSaturday | 8:00 AM - 2:00 PM |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.