ComplaintsforAir Express A/C and Heating
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Complaint Details
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Initial Complaint
08/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My parents have used air express and never had an issue. I had total knee replacement surgery so my dad hired them to do a regular maintenance check on my ac since I couldnt move around and the temperatures were already record high. Air express came while my dad observed and did maintenance check. They Told my dad the freon was real low that there might be a leak. Didnt check for a leak. Instead they put 7 units of Freon and charged $175 a unit which came out to $1225. They asked for check no credit cards so my dad paid them by check and I paid my dad back. One week later my AC broke down. It wouldnt even turn on. I called ***************** and it took a week for them to come by. They actually ran several checks. Said there was no leak but that I had to much *****. I told them the last ac company said I didnt have enough so they put 7 units. ***************** said that is why my ac stopped working. Air express by putting all that Freon caused more damage to my ac thus causing it to break down. It took ***************** 4 more days to come back to do the work on my ac. They took all the extra Freon out, cleaned out the pipes (something supposedly air express said they did during maintenance check), put new intake vent, plus some other things that I have on the invoice they gave me. My dad trusted this company so thats why he agreed to their assessment. However, I am extremely angry that they used my fathers trust and ripped me off by selling me Freon that wasnt needed instead of throughly checking what the problem was. ***************** took over an hour to find the problem. Then took almost 4 hours to fix it. I want my money back. All $1290. Air express didnt do a through maintenance check which they charged me $65 for plus they put Freon (7 units at $175 a unit for a total of $1225) that wasnt necessary which damaged my ac unit. Air express has been in business for a long time and they knew better. They took advantage of my dads trust to scam me out of $1290. I want my money back ASAP.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.