Business ProfileforElite Clean & Restoration

NOTE: BOTH air conditioners were working just fine BEFORE the visit from Elite Clean and Restoration. The ONLY issue was that one bedroom was not as cool as the rest of the house. The **** that the upstairs A/C unit was working just fine, upon arrival, is proven by the fact that when they removed the side panel of the A/C unit, the unit WAS operating and the temperature of the attic dropped quickly due to the air coming out of the removed panel area. Both service people, and I, were in the attic when the A/C unit was blowing into the attic.On 8/17/2023 Elite Clean and Restoration salesperson, *****, came to my house to determine why my daughter's bedroom was hotter than the rest of the house. He determined that a a "booster" in the air duct to my daughter's room would fix the problem. The salesperson, *****, told me that 1) it would be installed within 10 feet of the A/C unit in my attic, 2) that the booster fan would automatically shut off when the A/C was off and automatically turn on when the A/C was on - therefore, it would NOT be running all the time, 3) that the booster fan would automatically do the same thing in the winter when the heater was on, so that the room would not be too cold. The agreed upon price was $800 which supposedly included a discount for ME crawling through the attic to determine which duct went to my daughter's bedroom, and a military discount. Still seemed a bit high, but if it fixed the problem I felt it would be worth it.On 8/18/2023 Elite Clean and Restoration service people, came to my house to install the booster. Immediately I noticed that the fan looked like a ******* $77 booster fan which does NOT automatically shut on/off with the A/C or heater. I asked the techs if they were going to install it around 10 feet from the A/C unit and they said, "No, it should be within 10 feet of the A/C in the room." Then I showed the tech where it would have to go, to be within 10 feet of the outlet in my daughter's room, and he said that he didn't want to crawl all the way back there AND the extension cord they brought was only 10' long. Please note, that the extension cord that they brought had been cut and a plug connected to the extension cord using twist-on connectors. It wasn't even a new extension cord. They suggested that if I had a longer extension cord, they could use it to run the booster closer to the outlet. I then went to my garage and brought them one of my extension cords, which they used. I also asked the techs if the unit would automatically shut off and automatically turn on, with the operation of the A/C unit and the service person said, "No." I then spoke to the office manager and while I was talking to the office manager, the techs suggested that they could put a solenoid near the A/C unit and wire it to the A/C unit so that when the A/C was operating so would the booster fan. However, I would have to go into the attic each Spring and Fall to switch the wiring, so that it would operate with the A/C and heater. I agreed, as at this point I just wanted the A/C booster to shut off and not waste electricity! The techs wired it up and when they were finished THE A/C UNIT WOULD NOT TURN ON AT ALL. THE *** BLOWS BUT THE A/C COMPRESSOR DOES NOT WORK AT ALL!!! They scratched their heads and fumbled around for about 30 minutes and finally blamed it on the thermostat - WHICH WAS WORKING JUST FINE BEFORE THEY ARRIVE AND EVEN AFTER THEY ARRIVED. They refused to do any other work to repair what they had OBVIOUSLY damaged and soon left. I had to file a claim with my ********************* which cost $100.00 and my daughter will have to sit in an even HOTTER room than before Elite came to my house!My request: A refund of the $100.00 paid to my ********************* AND a 50% refund on the booster fan, as it does NOT cost anywhere near $800 to cut a duct, insert a fan and plug it into an outlet! Plus the inconvenience of living and sleeping in a room with NO A/C over the hottest weekend this year should be compensated as well!