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Find a Location

Advanced Pain Care has 10 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Advanced Pain Care

      3500 Hillcrest Drive, Suite 1 Waco, TX 76708

      BBB Accredited Business
    • Advanced Pain Care

      7307 Creekbluff Dr Austin, TX 78750-8203

      BBB Accredited Business
    • Advanced Pain Care

      2000 S Mays St Ste 201 Round Rock, TX 78664-7580

      BBB Accredited Business
    • Advanced Pain Care

      711 W 38th St Ste D4 Austin, TX 78705-1131

      BBB Accredited Business
    • Advanced Pain Care

      6000 S Mo Pac Expy Ste 200 Austin, TX 78749-1113

      BBB Accredited Business

    Business ProfileforAdvanced Pain Care

    Medical Doctor
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    2/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 7/15/2020

    Years in Business: 21

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Business Details

    This is a multi-location business.

    Find a Location

    Advanced Pain Care has 10 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Advanced Pain Care

        3500 Hillcrest Drive, Suite 1 Waco, TX 76708

        BBB Accredited Business
      • Advanced Pain Care

        7307 Creekbluff Dr Austin, TX 78750-8203

        BBB Accredited Business
      • Advanced Pain Care

        2000 S Mays St Ste 201 Round Rock, TX 78664-7580

        BBB Accredited Business
      • Advanced Pain Care

        711 W 38th St Ste D4 Austin, TX 78705-1131

        BBB Accredited Business
      • Advanced Pain Care

        6000 S Mo Pac Expy Ste 200 Austin, TX 78749-1113

        BBB Accredited Business
      Location of This Business
      3500 Hillcrest Drive, Suite 1, Waco, TX 76708
      BBB File Opened:
      12/2/2009
      Years in Business:
      21
      Business Started:
      1/29/2003
      Business Started Locally:
      1/29/2003
      Accredited Since:
      7/15/2020
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Alternate Business Name
      • Mark Malone, M.D., P.A.
      Business Management
      • Dr. Mark Thomas Malone, President
      Contact Information

      Principal

      • Dr. Mark Thomas Malone, President

      Customer Contact

      • Dr. Mark Thomas Malone, President
      Additional Contact Information

      Fax Numbers

      • (512) 244-2895
        Primary Fax

      Customer Complaints

      3 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/27/2023

      Complaint Type:
      Product Issues
      Status:
      Answered
      I have been a patient of APC since May 2021. I have been seen in office monthly since then. They have charged me $100 copay each visit despite my copay with ****************** being $15. And last year I was charged for services even after meeting my deductible and I told them this multiple times yet was still charged. All of this is reflected in my EOBs from UHC. ****************** has already contacted their billing department on my behalf to let them know that they were billing me over their contracted amount and they needed to issue me a refund. That reference number is # D31661309544 and the insurance rep spoke to *******. After reviewing my bank statements/receipts and comparing to my EOBs I am owed $518.33 of overpayments dating back to Sept. 2022. And I believe I was overcharged prior to this as well. They knew they were overcharging me and had no plans to rectify the situation or issue me a refund of my overpayments. I have been getting the run around when I call their billing department.I have attached my receipt and EOB for my last visit. I can provide all of the others if needed.
      Read More

      Customer Reviews

      4 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Lea M

      1 star

      10/18/2023

      Over 20 years ago I visited ******************* ************ with a very unsatisfactory experience. To my surprise he is still employed with Advanced Pain Care. I made an appointment with another doctor and upon arrival was told I needed to pay $300 for additional services I was not notified of. APC feels like a mill for people in pain and they are everywhere. Stay away!

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