ComplaintsforDell Financial Services Limited
Financial Services
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Complaint Details
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Initial Complaint
02/14/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
DFS sold my account to a separate lender with little to no heads up. I attempted to pay off my account before the switch but DFS disabled the login credentials for their site before the sale of my account. I've tried on numerous occasions to pay off the account but their system is set up in such a way that reaching a human through the automated system is impossible because the system literally says "Goodbye" and end the call. My credit scores went from the low 700's to low 500's because I am barred from paying off my account. Not only do I demand access to my account so that I can FINALLY pay it off but I demand that **** Financial contacts all three credit departments and informs them of their false reporting.Business response
03/20/2024
We are ************* and ********************** We received the correspondence you sent to the Better Business Bureau and appreciate you taking the time to let us know you have concerns. Once our investigation is complete, we will mail a response letter directly to you that contains our findings.Initial Complaint
04/10/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
You have inaccurate items on my credit report that you disputed and you never get the results within 30 days.Business response
04/27/2023
DFS has reviewed the complaint of ************************* and have thoughtfully prepared the attached response in hopes of addressing all of her concerns. Please do not hesitate to contact us should the BBB or ************** need further clarification.
Thank you,
Dell Financial ServicesCustomer response
05/09/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*************************Initial Complaint
04/10/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am writing to file a complaint against **** Financial Services for their unethical practices. I had an account with **** ******************************************* that was terminated due to their unilateral decision to terminate my automatic payment while I was deployed on active duty without permission. As a submariner, I was outside of communication areas for extended periods of time, which made it impossible for me to monitor my account.Despite my efforts to resume payment upon my return, **** Financial Services did not respond to my requests. Instead, they sold my debt to a collections agency without waiting the requisite time and without any notice to me.As a member of the Armed Forces, I expect companies to understand and abide by the Servicemembers Civil Relief Act (SCRA) and the protections it affords to those serving our country. **** Financial Services' actions not only violated SCRA, but also disregarded my service to our nation.I demand that **** Financial Services take immediate corrective action to remedy this situation, including removing any negative credit reporting related to this account. I also request that **** Financial Services provide an explanation for their actions and assurance that they will not engage in such practices in the future.Thank you for your attention to this matter.Business response
04/27/2023
DFS has reviewed the complaint of ***************** and have thoughtfully prepared the attached response in hopes of addressing all of his concerns. Please do not hesitate to contact us should the BBB or Mr. **** need further clarification.
Thank you,
Dell Financial ServicesCustomer response
05/09/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*****************Initial Complaint
03/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
**** Financial Services is violating our service agreement and is being unreasonable, I will be taking this complaint to the legal and state levels in ******.I have been trying for three months to resolve an error by *** invalidating my identity, confirming a code by email or text message is not an option for them, twice I have signed and sent personal documents with sensitive information, SIN, Driver's license, and paystub from my job to confirm my identity.The last time I contacted the validation team, they told me in a very rude manner that no matter how many times I sent my documents, they would not lift my hold status.I have called the validation team several times to ask for an explanation of what is wrong with my documents, as I am sure they are perfect without any errors, and they only say that the analyst left a note that he is unable to validate the identity.What is the point of a validation team that is unable to validate your identity? I feel that this is racism, it was only after the *** staff knew my nationality, my country of origin, my name, that they stopped accepting my documents.My computer broke down and that is why I applied for the credit line with ***, I have not been able to work from home for three months now, I am very frustrated, and I have no other means of payment to make a purchase of ***** dollars.This is a summary of all the facts:07 Mar - **** Cancels my Purchase ID again: **************** Feb - I sign the document and attach evidence of my identity "Case Number - ********". I am informed that my order was put back on hold and that I need to validate my *********** Feb - I place again a new Laptop Purchase ID: **************** Feb - **** Cancels my Purchase ID: **************** Feb - I contact **************** via Service Request Number ********** from Neha and she says that the payment hold has been released.14 Feb - I sign the document and attach evidence of my identity "Case Number - ********".Business response
03/24/2022
Please see the attached response.Customer response
03/25/2022
Complaint: 16883395
I am rejecting this response because:I do not agree with the response of ***, they just repeated everything I mentioned in the attached summary.As they mention it at the end:"Since *** has not been able to verify the authenticity of the documents submitted, ************** can make his purchase using another method of payment."I have no way to make the purchase using another payment method.*** must be held responsible for this negligence, this is affecting me as I do not have a laptop to work and study from home. I have small children and a family to support.I relied on the *** service agreement, I spent the money I had to buy a new computer on other things my children needed.What does *** need to do to verify the authenticity of my documents?Isn't that supposed to be their job, to validate the identity of consumers?Why did they stop validating my documents only when *** saw my US **** and my foreign passport?I request that *** verify the authenticity of my documents and stop withholding my purchases.Be responsible with a compensation, I am NOT asking for money, it can be credits to use at ***** but show an attitude of remediation to the customer.
Regards,
***********************Initial Complaint
02/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I applied for a **** financial and I was preapproved for **** but when I finished the application it made me call verification. My cellphone number through ******* and it is under my name ******************************* is ************. They told me they could not use this to verify my identity. The numbers that they told me are old numbers I no longer have access too. I do not feel this is acceptable and I want a resolution as I wasp reapproved and now that I applied and had a hard inquiry on my account I am given a hard time to verify my account.Business response
02/28/2022
Please see the response to this complaint. thank you!Initial Complaint
01/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
**** financial msp has disabled the ability to view my account online. I contacted them via email, and was told several times I can no longer use their website. When asking for account information they provided me with incorrect account information I want my account information figured out and they refuse to assist me. They are telling me Incorrect payment information etc There are thousands of dollars involved. I want this resolved.Business response
01/24/2022
Please see the attached response. thank you!Initial Complaint
11/22/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I have 3 accounts with ***** I asked them to set my payments for two of them to come out on the same day each month to make it easier to manage. They didn't tell me when I set this up that this would put me in "Collections" with them and I would get called 5 times a day. Typically I would get one call a month (or called multiple times until I was able to answer) to confirm there's an arrangement on file, and that's that. This month I get called and hung up on multiple times a day and when I finally was connected to someone and confirmed the payment arrangement I stated my frustration in being hung up on. They apologized and said now they've confirmed so all is good (like usual). I then continued to get called and when I answered they told me to just to expect collection calls because my account is past due - but there is an arrangement on file. There's absolutely no reason for them to be calling me. They either have the worst dialer system set-up or they want to harass their existing customers for no reason. When I asked them to stop calling this was disregarded. When I asked them to at least call me after 5 because I work and they are disrupting me, they disregarded this. I had also advised that I am no longer able to connect my accounts to the online profile (when they were previously connected) and I received a canned response via email that did not address my issue, and the person on the phone said they'd have someone call regarding that and lo and behold I've never had a call regarding that. They call me 5 times a day, I have a panic disorder and they are aggravating it for no reason. One call a month to confirm the arrangement is fine but calling after I've already confirmed the arrangement and then telling me to expect more is ridiculous and I am feeling harassed. There should be no reason for a call once an arrangement is in place (which it has been for months) or at least confirmed once a month.Business response
12/09/2021
please see the attached response.Customer response
12/10/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***************************Initial Complaint
11/12/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
**** financial services has allowed someone to fraudulently apply for a line of credit an open an account with their financial services in my name. They performed a hard inquiry on my credit without my permission and then when I called to dispute this and cancel the account they could not provide me any immediate remedies other than to say they would launch an investigation and contact me in 30 days. Clearly **** financial services did not do enough in the first instance to verify the identity of someone who was attempting to take out a large line of credit. In my opinion ****s response was completely inadequate and reveals and irresponsibility and lack of due diligence in their financial services department.Business response
12/02/2021
Please see the attached response. thank you.
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Customer Complaints Summary
8 total complaints in the last 3 years.
1 complaints closed in the last 12 months.