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          Additional Information

          Dell Inc

          View full profile

          This is a multi-location business.

          Find a Location

          Dell Inc has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.
            Headquarters
            1 Dell Way Stop 02, Round Rock, TX 78682-7000
            BBB File Opened:
            12/1/1984
            Years in Business:
            40
            Business Started:
            5/1/1984
            Business Started Locally:
            5/1/1984
            Business Incorporated:
            10/27/1987
            Accredited Since:
            4/10/1989
            Type of Entity:
            Corporation
            Alternate Business Name
            • Alienware
            • Dell Catalog Sales LP
            • Dell Computer Corporation
            • Dell Home Sales
            • Dellware Direct
            • Dell Direct Store
            • Dell Computers Corp.
            • Dell Computers
            • Dell Computers Corporation
            Business Management
            • Mr. Michael Dell, CEO
            • Mr. Thomas Tang, Senior Manager, Executive Escalations Management
            Contact Information

            Customer Contact

            • Mr. Thomas Tang, Senior Manager, Executive Escalations Management
            Additional Contact Information

            Fax Numbers

            • (512) 728-2668
              Other Fax
            • (512) 723-7365
              Other Fax

            Phone Numbers

            Additional Business Information
            Additional Info
            It is important to understand the Next-Day/In-Home service warranty offered by this company. According to Dell's policy, a technician will be dispatched if necessary only following phone-based troubleshooting. Also, according to the company, the warranty does not cover software, including the operating system and software added to the Dell-branded hardware products through their factory-integration system, third-party software, or the reloading of software. Complete information can be obtained by calling 800-915-3355 or by visiting http://www1.us.dell.com/content/topics/global.aspx/policy/en/policy?c=us&l=en&s=gen&~section=010#total. Before returning a product, consumers must first troubleshoot the problem by contacting customer service. According to the company, the consumer is responsible for backing up any data on the system prior to troubleshooting. According to Dell's policy, they are not responsible for lost or corrupted data. Complete information can be obtained by calling 800-915-3355 or by visiting http://support.dell.com/support/topics/global.aspx/support/en/technicalsupportpolicy?c=us&cs=19&l=en&s=dhs&~ck=lf. Consumers must contact Dell directly before attempting to return a product in order to obtain a credit return authorization number. Consumers are responsible for returning the product in the return period applicable to the product. Complete information can be obtained by visiting http://www1.us.dell.com/content/topics/global.aspx/policy/en/policy?c=us&l=en&s=gen&~section=010#total. According to the company, Dell Inc and Dell Financial Services are separate corporations. Dell Financial is a financing entity distinct from Dell Inc, and as such is solely and exclusively responsible for financing computer equipment that is manufactured and sold by Dell Inc. Dell Inc is responsible for technical support and warranty assistance, as well as rebates and returned items, but Dell representatives have no authority to act on behalf of Dell Financial in any capacity.
            Additional Info
            If you have already contacted Dell with a support issue AND have a case number or reference number provided by a Dell representative you can visit https://support.dell.com/support/topics/global.aspx/support/dellcare/en/outstanding_issues?c=us&l=en&s=gen After submitting the online form, you will be contacted by a Dell representative via email within 1 business day.
            Serving Area
            • AK
            • AL
            • AR
            • AS
            • AZ
            • CA
            • CO
            • CT
            • DC
            • DE
            • FL
            • GA
            • GU
            • HI
            • IA
            • ID
            • IL
            • IN
            • KS
            • KY
            • LA
            • MA
            • MD
            • ME
            • MI
            • MN
            • MO
            • MS
            • MT
            • NC
            • ND
            • NE
            • NH
            • NJ
            • NM
            • NV
            • NY
            • OH
            • OK
            • OR
            • PA
            • PR
            • RI
            • SC
            • SD
            • TN
            • TX
            • UT
            • VA
            • VI
            • VT
            • WA
            • WI
            • WV
            • WY
            Social Media

            Contact Information

            1 Dell Way Stop 02

            Round Rock, TX 78682-7000

            Visit Website
            (877) 717-3355

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            Accreditation

            BBB accredited business

            Accredited Since: 4/10/1989

            Years in Business: 40

            BBB Rating

            A+

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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