Business ProfileforCampbell Appliance Heating & Air, Inc.

On 10/3/2023 I created an online request with Campbell Appliance for a furnace maintenance visit. They called & I explained we bought home a little over year ago & wanted to have furnace ready for this winter. They scheduled for 10/4/2023. Thursday I was text & emailed saying theyd be here 1-3pm. I responded yes. Two men pulled up at 1:36, sat in their vehicle 1-2 minutes & then came to front door-I greeted & explained where furnace was located upstairs. 1 guy brought nothing in & 2nd guy brought in an air tank. They came back within 4 minutes with the dirty air filter (I provided the new 1). I asked if the filter in the air exchange located in living room needed replacing as another HV** had said not necessary. 1 said that use for a 2nd unit. I said no when they repaired the ** unit 7/3, they told me the unit in crawl space was an air blower/fan. They asked if I wanted this looked at & I said if theres 2 units it doesnt make sense to have 1 without the other. They went back upstairs returning a few minutes later. 1 said since 2 units they were billing me $387 (I used a $20 coupon). I told both men, Id never call company back. I paid the bill and they left @ 1:46. I called the office & was told since they looked at two-I owed for two.I advised the office manager I will never use their service again. Minutes later I received the paid invoice-it only states maintenance of two units. I read online what was maintenance norm. I emailed requesting specific information as to what the two employees did. Office manager says it was an inspection and/or checking out and offers to send generic list of what they COULD look at. I asked for specifics and now office manager says Im rude and accusative. The 2 employees changed 1 filter I provided and turned on that furnace to see if would come on-nothing else. I pay for service but dont believe 10 minutes for 2 units is $400(if no coupon). I have changed filters & turned on furnace, doesnt mean Im a HV**.