Customer ReviewsforSCHC

Our company was contracted to deliver product to SCHC in Houston, TX on June 14, 2022 - upon delivering the product the unloader unfortunately damaged our trailer. The dock foreman / manager stopped the unloader before more damage was caused to our trailer. Initially the dock foreman / manager was very helpful and directed us to contact corporate regarding insurance information. We learned quickly that (it is not company policy to release insurance information) - in speaking the Chief AR/SC Manager she informed me that I needed to get 3 estimates - we waited overnight and cancelled a shipment due to damage so as to get the estimates. Great Dane in Houston gave us an estimate of $3,124.00. We attempted as requested to get estimates from 2 other trailer dealers in the area (they wanted $150 to write up estimates) since we were getting the run around I was not going to pay for estimates (nor was their an offer of such when it was later mentioned). We had a temporary patch installed on the trailer to get a load as well as get the trailer back to Kansas at a cost of $516.00 and passed on higher paying food grade loads due to the wall of the trailer having been torn open and temp. patch installed. We subsequently got a lessor paying load to Kansas and took the trailer to trailer shop for repairs. Later in the week I was told by the Chief AR/SC Manager that the owner wanted to resolve this without insurance company involvement (June 20th). I was informed that they SCHC had not received a damage estimate (email delivered June 14, 2022 has attachment showing otherwise). When I called in today to speak with the owner he still remains unavailable to speak with regarding this matter. Damage claim to date is $3640.00 excluding down time, lost wages for our driver and lost freight revenues.

Top notch customer service and excellent management. Fast and easy to deal with. Great professional capabilities with extensive warehouse space.