Complaints

This profile includes complaints for Bacon Plumbing, Heating, Air and Electric's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bacon Plumbing, Heating, Air and Electric

  2055 Kristy Ln Rockwall, TX 75032-6242

  
• 

  Bacon Plumbing, Heating, Air and Electric

  7710 Trinity Blvd Fort Worth, TX 76118-6901

• 

  Bacon Plumbing, Heating, Air and Electric

  1111 Jupiter Rd Ste 108 Plano, TX 75074-7028

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An outdoor spigot was leaking and needed a washer replaced. The technician ended up breaking the spigot, requiring it to be replaced, had to cut a hole in our wall to get access, and left the new spigot recessed too far from the brick. Trying to be a good customer, I sign up for the family plan. ********************** calls later to send someone out from ***** for a garage door tune up. They do a good job with the tune up but back their van into my gutter massively denting it. It took three weeks to replace it... with the wrong color. It took another two weeks to correct that. Someone during this process, we had Bacon install a UVC light and provide duct cleaning for our home. We started having water pressure issues and I was considering replacing our water heater with tankless and getting a water softener. Bacon recommended a specific tankless heater and Halo 5 water conditioning system, plus a *** for the water pressure issue. We ended up not having hot water for three days and the water pressure issue was not fixed. The gutter that had just been replaced previously was backed into again and Bacon didn't replace it this time. After a few weeks, I get Bacon to send someone else out and they recognize the water pressure issue as a faulty *** (not the one they just installed) near the road, they dig it up and then call their supervisor to figure out what to charge me (they shouldn't have charged anything since my issue was supposed to be fixed with the original work but they got another few hundred dollars out of me). I was charged for excavation after he had already excavated to try to find the *** and remove it. Most recently, we had a technician out for an **** tune up and he noticed how filthy our ducts were. There were literal chunks of debris caught in the air filter. Bacon did send a team back out to reclean the ducts. Now I just found when they dd the **** tuneup, they took my hose nozzle but left their adjustable wrench and needle lock pliers. I want to cancel my family plan

  

  Business Response

  Date: 05/05/2025

  May 5, 2025 

   

  Mr. ******** Bartles 
  3924  ******* *** Lane 
  ************************;
  
  Thank you Mr. ******* for sharing your experience.  It is clear that you've faced a series of frustrating and unacceptable service issues. While mistakes can happen, the lack of communication and unresolved concerns youve described are not reflective of the high standards and the 5-star experience that we strive to provide for each of our customers here at **********************.  We appreciate the opportunity to make things right.  We have taken steps to honor your requests.  

   

  1. On 4/30/2025, $663.01 was refunded to the credit card on file.  

  2. An appointment has been scheduled for Tuesday, May 6 by ***** to repair your gutter
  3. On 5/1/2025 your FRIENDS & FAMILY PLAN was cancelled 
  
  Mr. *******, we sincerely apologize for any inconvenience.  If we can assist you further in any way, please let us know.

  
  Best Regards, 

  Bacon Plumbing Heating Air & Electric 

  Customer Answer

  Date: 05/05/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Problem : landscape lights Date of transaction -04/10 Amount-$638 A technician from Bacon came to fix my landscape lights on 04/10/2025 . He researched the problem and provided me 2 quotes - one for full wiring and the other for identifying the root cause and fixing that faulty part of the wiring . I gave him a go on whichever works best for the problem to get fixed . He was able to find the Root cause and fix the wiring costing me $638. He provided a 5 year warranty . The problem was not fixed completely because lights on various area of the landscape started falling apart immediately after the initial visit . They came two times after the initial visit but it seems to get worst with lights not working in different area of the landscape after each visit . Lastly they told me the problem is not their issue and they will need to charge . Also they put the blame on me that I did not choose the re- wiring options . I reemphasized if they need to do the rewiring I am willing to pay the difference . They said they are not sure if this should resolve the problem . So my $680 is complete gone with Bacon not taking ownership of the work.

  

  Business Response

  Date: 05/07/2025

  I have reviewed the account for Mrs.****** ************ In her initial complaint to the ****** she stated that she "reemphasized if they need to do the rewiring I am willing to pay the difference. They said they are not sure is this should resolve the problem."  There was obviously miscommunication.  However, if the customer is willing to pay the difference for the rewiring as she stated in her complaint, we would be more than happy to get someone out to get the work done.  We do have availability as early as tomorrow or Friday the 9th. If the customer will let us know if either of these dates or another will work best for her, we can get her taken care of.

   

  Best Regards,

  Bacon Plumbing Heating Air & Electric

  

  Business Response

  Date: 05/08/2025

  5/8/2025---UPDATE---UPDATE

  After speaking with Mrs. ***** in the most recent phone call, she decided that she would prefer a full refund vs her initial choice of paying the difference for the additional work that was needed. The refund in the amount of $638.90 has been approved and is being processed.  

   

• Initial Complaint

  Date:01/29/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Constant harassing phone calls over a Friends and Family plan I didn't sign up for. I spent $7000 with this company and had a terrible experience. It took them 6 different visits to get the filter install corrected. The plumber that signed me up for this plan was terminated from the company. I WILL NOT BE PAYING THIS COMPANY ANY ADDITIONAL MONEY. If I receive anymore phone calls I will be taking this complaint to the state of *****.

  

  Business Response

  Date: 02/03/2025

  See attached response.

  Customer Answer

  Date: 02/07/2025

  I am rejecting this response because:   HAHAHAHAHAHAAHHAHAH.

  THIS CROOKED COMPANY OVERCHARGED ME BY $7000 FOR A WATER FILTER. The plumber that did my install was terminated from the company since my install was so bad. They returned to my house 5 (five) Times... Yes 5 times to get the install corrected. It looked like a 4 year old installed it. I never signed up for the friends and family plan, your very shady plumber never mentioned anything about a discount as a result of signing up for a maintenance plan. He said for me to get started, sign here, here, and here.  This is a deceptive practice and there are numerous complaints on this companies ****** page for not letting customers know about the friends and family scam up front. I will fight these charges until my last breath. I really looked up to **** until I saw this response and the way the company has reacted to my complaint. The bottom line is, cant you be happy with the 3000% profit you made on the job? You have lost a customer over life because of the friends and family debacle. 

  

  Business Response

  Date: 02/20/2025

  As a business, we have absolutely no desire to have ongoing disputes with any customer.  In the interest of customer courtesy, we find it best to move forward and continue to take care of our customers the best that we can. We wish ****** well. God bless !

  Customer Answer

  Date: 02/20/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:06/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  03.15.23 ******, the *** and Bacon Team provide poor ***************************** and customer service. We called for a home ********************/************************ inspection and they failed to diagnose 35k worth of plumbing issues before we bought the house. Because of their failure to diagnose or even recommend additional testing, we can't live in a house that we just purchased. This all could have been prevented if Bacon's team would have diagnosed the prominent plumbing issues during their "visual Inspection". We called another plumber company that immediately diagnosed the issues with the sewer/plumbing. ******, the *** verbally (have the recorded calls) states we should have known to ask for a real estate inspection, which is not listed on their website as a service. We told them we under contract and wanted pricing and to evaluate the home inspector's report and other issues they may be problematic. ****** stated we only asked for pricing (we asked for a full electrical &plumbling inspection on site) , yet their plumbing technician walked around the entire house, provided additional invoices for things not listed in the home inspection. Why would they walk around and examine other things if we had not asked them for a full plumbing/electrical inspection? ******, the *** stated based on the home inspector's report (have recorded call)we should have asked for a sewer line team to come and inspect the property. How does a lay person know to ask for a sewer inspection based on a home inspector's report? 05/31/23 Bacon sent a team to evaluate the issues the other plumbing company found. We asked them to repair the the plumbing issues that Bacon quoted and confirmed from the other company, but ******,*** declined. Stated it's not their fault for failing to do their job properly. We will continue to pursue and hold them accountable for us not being able to live in our new home.

  

  Business Response

  Date: 06/20/2023

  6.20.23 
  
  The customer, ******************, reached out to us on 03/14/2023 12:31 PM to ask for pricing options for a home inspection that she had received when she was in contract to buy her home. 
  
  Notes from our call and call audio is is titled scheduling call
  
  JOB SUMMARY
  ** *************** BUSINESS Hours Demand**
  
  Is*** (Be detailed) cust already had an inspection, she wants estimates on how much everything on the list will cost
  Age of HOME? 1964
  Amount to Collect? $39 plus work
  FFP Yes or No? no
  OWNER OR TENANT? owner
  
  Our Tech was then dispatched to the house the next day for a visual inspection and to give pricing details from her home inspection that she had provided us. The tech also gave her an estimate of pricing and job options for her to see if she was wanting to go through with hiring Bacon. As this was a visual inspection not all is***s would be caught or estimated for and this was made clear on invoice/estimate sheet that she had signed through the iPad with technician.
  
  The next day our follow up team gave her a call to go over her results and how the day before had went. Customer said it was great but she forgot to mention something to the tech as she walked around with him following inspection sheet. 
  
  We sent out a tech once again to document what she had forgotten to show us. 
  
  JOB SUMMARY
  ** *************** Demand**
  **cust will be available between 9:30m-2pm**
  Is***? (Be detailed) there is a bubble in the floor in the middle of the living room floor, she is not sure if there is a leak somewhere or why it would be bubbling up
  Age of House? (Residential) 1964
  Location? (attic, closet, roof)? living room 
  Amount to Collect? $39 plus work
  FFP Yes or No? (Residential) no
  OWNER OR TENANT? owner
  WANTS PRICING TO CONFIRM.
  
  Our internal team sent all information for pricing for fixes and the customer signed, stating that she had see the estimate and it was provided to her the different options that we can provide. 
  
  Customer called asking if their inspection covered camera inspection and the call center rep explained that yes we do offer that service, however it looked as if she had asked for price comparison and that is why it was a visual inspection - she agreed to that. 
  
  The customer became upset as she had wanted an entire home camera inspection. Our inspection covered a tech visual inspection. She also stated that she wanted to have services offered to her for free as she decided that we didn't provide her with knowledge that it was a visual inspection. 
  
  At this time we can already gave her the following services for free while our tech was out there:
  
  Notes from Tech:
  
  Did a camera inspection of the sewer line due to the conditions of the sewer line I recommended that the sewer line will need to be replaced in the very near future told homeowner do not use any thick toilet paper, such as ****** soft Charmin, or flushable wipes as it will get clogged and stopped up also looked at all the lines there was quite a buildup in the kitchen line. I ran the sewer machine at no charge to clean the sewer line out for the kitchen and washing machine. All water is draining at this time. Homeowner did share with me that upon the general service inspection done on the home that she asked them to look at the whole house and I informed her that the general service guys do not have cameras on their trucks and she would need it to call to schedule a Camera inspection for the home
  
  All information can be attached to a zip folder. 
  
  Customer has since created multiple ****** accounts and given (4) 1 star reviews to the business and has threatened to *** us.

  

  Business Response

  Date: 06/20/2023

  Please see attached info for latest complaint.

  

  Business Response

  Date: 06/20/2023

  Please see attached info for latest complaint.

  

  Business Response

  Date: 06/20/2023

  Audio of all calls with customer:

   

  **********************************************************************************

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• Initial Complaint

  Date:08/26/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We live in a rented home. We had an issue with our AC. The landlord arranged for this business to come and fix the issue. They came out on 07/15/2022. The issue was diagnosed by the technician. Before rendering serviced, the technician got the landlord's card info via phone. He told us that he was charging the landlord. The service was rendered. After the service was rendered, the technician educated us on a monthly maintenance plan that his business offers for $9-$10/month. We agreed to join and have our card charged the $9-$10 that day. The charge was made. The technician confirmed that he charged the landlord for the service fee and left. On 08/23/2022, this business drafted $250.75 from our account. When we called to ask why they made this unauthorized charge, they said that they only had one card on file and charged it. They refused to refund the unauthorized charge or to contact the landlord, who arranged the service and agreed to pay for it on 07/15/2022. They also had no reason for why they waited to charge for the service or what happened to the landlord's card info. This is fraud. Losing the landlord's card info does not entitle this business to then charge our card, which was only authorized to be charged for the $9-$10 monthly maintenance fee. The business has refused to resolve the situation. You can tell that the charge is unathorized because this company's policy is to not render service until payment has been received. If that's the case, why am I being charged on 08/23/2022 for service that was rendered on 07/15/2022. The substantiates our assertion that this business fraudulently drafted an authorized charge from our account.
  Charges
  07/15/2022 - $9.95
  08/15/2022 - $9.95
  08/23/2022 - $250.75
  

  

  Business Response

  Date: 10/12/2022

  Business Response /* (1000, 5, 2022/08/30) */
  We were able to contact the landlord to get the service charges handled. We also contacted the tenant and processed a full refund for the charges made to their account. We have our managers training our technicians to help reduce the likelihood of issues of this nature arising in the future. We appreciate our customer and their tenant for being patient and understanding as we worked to get them taken care of.
  
  
  Consumer Response /* (2000, 7, 2022/08/31) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  This response completely satisfies the complaint.