Customer ReviewsforGuinco Service

The technician was professional and knowledgeable. He thoroughly explained the problem and resolution options. Will definitely use and recommend them as the need arises.

Kitchenaid warranty service is the absolute worst I have dealt with. First your issue is handed over to GUINCO the service end of the warranty. Then you are told that there is a FEE for the company (GUINCO) to come out to look at the problem. I'm kind of OK with that but if the problem is found and its a warranty issue you are NOT REFUNDED the service fee. That is issue #1 now for #2 ********** scheduled the appointment for me. They also said that they would put me on the CANCELATION List. So If an appointment opened sooner they would let me know. Well something opened up for the next day. I sat home waiting for Their **** D***** R. to arrive between 2 - 5pm. No one shows up so I call their Phone # ***-***-****. And I'm told that the **** called me and no one answered ( I had my phone with me all day and I did not receive any calls). They also read my address to me and no such address exists. So after giving the correct address to them which they got from **********, I AM NOW TOLD THAT I HAVE TO WAIT A WEEK BEFORE THEY CAN GET SOMEONE HERE TO TRY AND REPAIR MY REFRIGERATOR. AND I'M ONLY GIVING 1 STAR BECAUSE I CAN'T GIVE "0" !!!!!!

I called Guinco, a Whirlpool appliance repair firm in **********, **, and asked that they send a repairman to replace a broken light bulb in my Whirlpool microwave. It is a very simple job, but I am old and in ill health and can no longer able to do such work. A woman at Guinco took the order and said the service call would be $145. I thought that was excessive, but I had no choice. The repairman, who refused to identify himself, arrived, took off the light cover and inserted a new bulb. It took him about eight minutes, He then said the charge would be $240. I objected strongly. I was prepared to pay the $145 that was quoted to me on the phone, but the repairman was demanding an extra $90. I stepped forward to look at the job and he also moved forward. We collided and he started screaming that I had attacked him and that he was going to call the police. I was amazed that he felt threatened since I am 85 years old, have a chronic lung disease and get breathless walking across the room. He took out the new light bulb and replaced the cover. (It is interesting that he did not replace the cover earlier, perhaps anticipating an objection to the new price.) He stormed to his truck and left. The cover is now in place but one of its two screws is missing. I am reporting this event in hopes that repair companies will be encouraged to be honest and not deceptive when asked by customers for an estimate of service charges.

Guinco lied and double charged me for a repair. Guinco's tech came to my house and I told him that I had confirmed with their customer ********************** person that I had an extended warranty through Maytag. The tech said after further research that I did not have one. I needed the repair done so I paid for the repair on my credit card.After the tech left I knew something was not right and I called Maytag. ****** confirmed I had warranty coverage and sent a work order over to Guinco to pay the them for the repair.I called Guinco and told them what had happened. They said they would not accept the work order from Maytag and would not refund the credit card charge. I was vey upset and called my credit card company to dispute the charge.Guinco fought the fraud claim even know they knew the repair was covered by my Maytag's extended warranty. In the meantime they did accept the work order from Maytag and were paid by Maytag for the repair.****** accepted the Maytag payment but never credited back my credit card. They never called me to say they had received the Maytag payment and they would refund my credit card. NO THEY TOOK BOTH PAYMENTS MINE AND MAYTAGS! It took three month to get them to make it right and they only did so after I proved to my bank that they had indeed been paid by ******. They never called me to apologize. They just kept my money until my credit card company found in my favor.Very shady!

****** diagnosed my issue immediately, fixed it, explained the situation to me in a manner I could understand and finished promptly. Great job ******. My ice maker just stopped for no reason. he figured out why in about 30 seconds.

We had a problem with our Kitchen Aid refrigerator filtered water dispenser making a loud noise. We were able to quickly schedule a convenient appointment. They have an online system where you can track your technician as your appointment time is approaching. That was helpful. The technician, *****, was on time. He quickly diagnosed and explained the problem. He checked the availability of the replacement part and scheduled our next appointment before he left. He arrived on time the day of the second appointment, replaced the part, and was finished in less than half an hour. I'm pleased.

*********** is aweful and should be ashamed. I helped a disabled friend get a new Whirlpool washing machine ordered The machine made a loud chirping noise right off, Whirlpool sent Guinco Service out on 08/17/22, mind you the machine was 1 week old, the tech ******************* did nothing, but tell me the machine wasn't being used correctly, my friend is bed ridden and legally blind, he said their were soiled sheets he saw piled up on the dryer to go into the washer, the hot water was turned off and his care givers needed to be sure and not overload the machine.The hot water was turned on at that time, I put a large note above the washer to the care givers on what to and not do.Chirping still there, they were to come out again, they called 2 hours before they were to arrive and said they would not be out then or anymore, because of what the tech notes said Whirlpool said to call another company out ourselves and they would reimburse the cost, we did, the machine was missing a part which caused rubbing metal to metal, thus chirping sound they ordered the part, put it in and no problem after that.I will also be filing a complaint against this company with Whirlpool, as they have a contract with this company.I could not believe how unprofessional and to treat my friend like that, I would not refer this company to my worst enemy. They deserve less than any star.